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Consumer rights

Archives for January 2010

snake died
Hi All, A bit of advice. A FRIEND OF MINE BOUGHT A SNAKE FROM HIS LOCAL PET SHOP, SNAKE £500 TANK TO KEEP IT IN £500. Snake died after a few days, shop keeper does'nt want to know saying snake was healthy when he sold it. Friend taking snake for autopsy at a reptile specialist vet. Any advice would be appreciated? Smudger
Faulty HD TV - What will happen?
Hi all, Not sure if this is in the right area? I have a 42" HD ready TV. I got it in September 2007 from Agros and it came with a free 3 year extended warranty (luckily) TV fine up until this week when the picture stated to wobble (ok when turned off and back on) but also the hdmi socket has stopped working for my PS3.…
Minimum Spend for Debit Card Payments
Hi, I'm sorry I'm not sure if this is the right place to post this but is it ok for shops etc to set a minimum spend for debit card transactions? Today we were told that there was a minimum spend policy of £10 but there were no signs or anything up and I had thought that Visa had a no minimum charge policy but I guess…
Camcorder Repair Overcharge
My daughter's boyfriend needs some advice. The other week he sent his Sony camcorder away to Sony Central repairs to be fixed. He received a letter saying that it had arrived safely which included a price list of fixed-rate repairs. It stated that camcorders (any model beginning DCR) would be charged at £175. A few days…
Gurantee on sofa cushions DFS
Hiya Bought a sofa from DFS last year around June it got delivered. We''re paying for it on the 0% finance. Now phoned them today to ask about some replacement cushions, Basically what it is the seat cushions that you actually sit on are losing their shape and comfort alot. I mean its been gettin worse and worse but now to…
Land of Leather
My husband and I bought 3 and 2 seater settees from Land of Leather in 2007 and took out insurance cover at the same time with Homeserve. Now less than 15 months later the three seater is coming apart between the seats. Facings are leather but other, non visible areas are of a leather look material, Homeserve call it…
Retailer trying to charge £150 more than online price
My three year old 32 inch Toshiba LED TV developed a fault which Toshiba said could not be fixed and as it had to provide parts for six years it eventually agreed to what they called an 'uplift for credit' and I should contact the retailer I bought the set. I spoke to the retailer, who after confirming with Tosh, said that…
Total Fitness - Cancelling my contract!
Good afternoon everyone, I have searched around on the site and read a few problem/help/advice about Total Fitness contracts but some of the advice/suggestions have me a bit confused and i have read my contract and i'm not sure which is the best/proper way to cancel it. I signed a 12 month contract 16/01/07 but now i need…
Argos - 5 months waiting for sofa!
Please please can someone advise me where I stand? I ordered two sofas online (one regular and one large) with argos back in August 2009, with delivery "usually" within 28 days. I was told I would receive in October, then I was told it would be November, then I was told it would be January 2010!. I was heavily pregnant at…
faulty aspire one netbook
Hi All, I bought an aspire one from PCWorld online in June 2008 which has suddenly died on me - just turned itself off and now won't turn on again. I've googled around for all sorts of ways to fix it and tried blind flashing the bios but nothing's worked. I know consumer rights say purchases should last a reasonable amount…
faulty car service
Can anyone advise. Been to same garage for over 12yrs no problems. End last year they started changing parts and not connecting wires. Latest problem changed starter motor. Next morning car would not start. Garage came round ( under pressure and very sarcy) jump started and told me batts were flat. Told me to drive to work…
Wrong sale items sent - now out of stock
Hi I'm just wondering if anyone can help me here? I ordered two single bedsets from Next in their Christmas sale and I've waited 4 weeks for them to be delivered. When they did turn up one was for a single bed the other for a cot bed. So I asked for a new single set to be sent out to me but they've ran out of stock. Do you…
What are my rights?
I bought a refurbished TomTom from TotalPDA in August last year, their refurbished range says "every refurbished device comes as standard with the same 12 month TomTom warranty you would receive with a brand new device." and "Undergoing rigorous inspection, each TomTom device is restored using original TomTom parts,…
gym being obstructive to request to cancel
I have been a member of the local cannon health club (now Nuffield Health) for some years. At the end of the year contract, I requested to cancel the membership by phone. They asked me to put it in writing. I wrote to them to request the cancellation. I rang after two weeks to say that I did not receive confirmation of the…
Distance selling regulations on new mobile phone contract.
Hello all. :wave: I have been reading up DSRs and I am getting alot of conflicting information. I'm hoping some of you more savvy consumers could give me a hand. I want to cancel a new mobile phone contract/handset upgrade I made via the telephone. It was for an Iphone from T-Mobile. Despite the very good deal offered,…
Bank statement as proof of purchase
As in title I've noticed alot of posts where ppl are saying if you have lost your reciept you can produce a bank statement as proof of purchase. However when I tryed to take an elecrical item back to my local tesco with this they said they cannot trace purchases over 12wks in there system and it's not proof of purchase for…
Assaulted by Tesco's security guards.
Hi all, I would like to share the story of what happened to my brother on the 23.01.10 when he went to do his daily shopping at Tesco. Basically, on Sat. 23.01.10 my brother went shopping at the local Tesco in Ealing Broadway shopping centre. After he paid, he moved to the side and started putting his shopping (only few…
Dead Grannys don't change consumer law!!!!
Hi all, felt I had to come on here and have a little rant for a change. I've had a rather long day on Customer Services, and 3 times today I've had people trying to return faulty goods without any form of proof of purchase, and the excuse being the recently deceased granny/family friend/mother in law bought it from Argos…
Just a thought.......
After reading many many posts on here regarding DSR I wonder if they actually need amending, as such to protect a business as well. Some people, may buy a Laptop and then three days later the same laptop is offered for a cheaper price at another store, so they think I'm going to return this computer, demand that the…
Faulty New Dell PC
Hi, I just received my Dell Vostro PC on Tuesday. It has been working fine and today one of the hard drives has come up with an error. It is a RAID 1 set up i.e. two hard drives set up with one as a backup(mirror). I contacted Dell and there hardware support is not open until Monday. I bought the PC from their business…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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