Wrong sale items sent - now out of stock

thetoffeelady

Hi
I'm just wondering if anyone can help me here?
I ordered two single bedsets from Next in their Christmas sale and I've waited 4 weeks for them to be delivered. When they did turn up one was for a single bed the other for a cot bed.
So I asked for a new single set to be sent out to me but they've ran out of stock.
Do you think that I should be able to demand that I choose 2 single bedsets from stock and be sold them at the sale price.
I ordered the bedsets in good faith, they were in stock at the time of ordering, THEY have sent me the wrong item so surely THEY should let me have new bedsets at the reduced price - the price paid at the time of ordreing?

shellsuit

I don't think you should demand money off a different set, No.

I think the most they could do, is fully refund you so you are not out of pocket, of course after you sending both sets back to them.

It's a mistake, and we all make them.

fishingcinema

Hi there

The same thing happened to me but in my case i did not even get the items i ordered just an email saying thank you for returning the items,
(i never actualy received them)

I have another problem with them at the moment to and when i was phoned the other day i asked regarding my missing 10 items and were told they were now out of stock as they were sale items.

But the kind lady said that i could choose like for like replacements and pay the sale price, so a big thumbs up for there customer services from me.