Faulty New Dell PC

jollyroger

Hi,
I just received my Dell Vostro PC on Tuesday. It has been working fine and today one of the hard drives has come up with an error. It is a RAID 1 set up i.e. two hard drives set up with one as a backup(mirror). I contacted Dell and there hardware support is not open until Monday. I bought the PC from their business site, although it is for home use, and the only difference in there trems and conditions is that you cannot return it - if you don't like it - doesn't say anything about being faulty.

My question is- can I insist on a refund as the goods have developed a fault so quickly or will I have to accept a repair or replacement?
I don't really want to start faffing about and reinstalling software etc. I am concerned if I start doing this if they ask me to then I may not be able to reject the goods.

jonesMUFCforever

I've read this on another thread?

jollyroger

Yes, I put it in the Techie thread. I have had a reply and am now really more interested in my rights to return the goods .
I thought this thread maybe better.

The_Pedant

I think the key question is the timescale within which it would be reasonable to say that you have 'accepted' the goods. I would probably say that 4 days is still within a reasonable period for you to examine the goods and check them.

If it is a hardware error then I would say that you would have every right to reject the goods. If it is a software/configuration error then I believe only a reinstall would satisfy that it is an issue inherent in the configuration provided when the system is restored to a factory default. In the latter case, I would expect a helpdesk to confirm whether there is a fix.

I believe that the inability to return a 'business' product is immaterial. You are a consumer... fact. Their terms cannot change this and therefore cannot take away your statutory rights granted under the Sale of Goods act; to reject goods that do not conform to contract.

(any legal eagles able to confirm that?)

bazster

Erm, you could simply let Dell fix it. I had a minor problem with a new Vostro, I called them up, and they sent an engineer to my house the next day.

Two years' on it's still working fine, BTW.

deanos

If you have a Vostro is should be 24/7 telephone support and next day onsite warranty, it was when i had a Vostro anyway but thats going back about 2 years now,

jollyroger

I used the diagnostic software and the hard drive passeed the test. I phoned this morning and they thought that it was a software problem. They phoned me at home this evening when I was at the computer and fixed it remotely in a couple of minutes.
Most impressed.
I then got the hard sell about additional warranties.
Thanks for al the advice.