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Small Claims Court
All could anyone give advise on the SMC whats it like What do you refer to the judge as how long can the hearing last is it formal can you take helpers Anyones experience would be gratefully received
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Do I have any rights
Hi all. Purchased a "clothes garment rail" from £-Stretcher a week ago along with a load of other things. Went to put it up today and one of the clips just snapped straight off in my hand - awful build quality. Naturally I want to return it for a £6 refund. I can't however, find part of the original receipt. I paid by…
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Cancelled buses
I commute on a bus regularly, as I cant afford a car. And I have a bus pass to save money. On Friday night, an hourly service didnt turn up, twice in a row. Basically it was cancelled. No warning on any websites. So I had to get a horrendously expensive taxi. Should I be entitled to get compensation from the bus company…
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SLIM TABLETS! CHARGES HIDDEN "free Trial"
:mad:I bought some slimming tablets off a website..... looked good, said watch out for SCAM company's etc..... entered my personal details and offered me these tablets..... Website said FREE TRIAL P&P - $9.99.. what had I got to loose.... registered, got T&C in white writting and purple background HEADACHE to read, so left…
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Two faulty mobile phones - please help
I upgraded my mobile phone recently and entered in to a new 12 month contract. The new phone developed a fault after 7 days and I spoke with t-mobile and they eventually (very reluctantly in fact) agreed to exchange the phone - they initially wanted to repair it. My replacement phone ariived a few days later and also…
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Train Lost My Carriage
Hi all, I recently booked to travel with East Midland trains from Sheffield to London. The journey down was as expected. But on the way back when I arrived at the train the carriages went from A straight to C without a B carriage, where my seats where reserved. i asked one train guard and he made us walk to the other end…
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ISP asking for return of modem after 5 years
Hi, I just decided to move my broadband service to BT, and contacted my ISP this morning to request a MAC code. The code arrived in about 10 hours!, very fast. The problem is, they are asking for the return of the modem, filters, cable and installation CD, or I can buy them for £10! These were supplied free in 2004, and I…
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Bought a second hand car on credit card - where do I stand?
Hi Everyone, Really after some help here. We recently bought a second hand car from a trader, however, after about 30-40 miles the stop light came on and we discovered the engine was covered in oil. We have had to pay to have the car taken back to the trader to be fixed, ts been there about 10 days now. Its now reached the…
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where would I stand on this one?
Saw a deal on a website for some ugg boots for my wife (respected company but no need for names) they had thirty quid off and a discount code for 20% off as well, so was really pleased, Bought them on sunday but had a mail today saying that they d run out as there had been a cross over between warehouse and itinary stock…
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Tesco Direct - Someone else has signed for package.
Hello there, I ordered the new Call of Duty game from Tesco Direct back in August and was waiting for it to be delivered to my work address last week. I waited for most of the week, phoning Tesco's each day asking them whether it had been delivered and was told each time that due to demands it might be delayed. However,…
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Problem with mobiity scooter - who's right?
Trader solicited a visit to my parents' home to demonstrate a mobility scooter and refused to leave without a firm order that day for a particular make/model. Scooter delivered about a week later (approx. 3 months ago now) and a cheque for 50% of £2K cost taken as part payment on delivery with remainder to be paid in…
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Credit card claim, who claims?
An item I bought was delivered but faulty. I have returned it and was told it would be replaced. Waited around 10 days now, no sign of it and no reply to emails. Paid by credit card £125. The credit card account is in my wife's name but I have an additional card. If it comes to it, who makes the claim, her or me?
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Parcel delivered broken?
Hello, I bought some decorative glass blocks from ebay and paid £10 for a courier delivery. The package arrived today, ripped open along the side with the sound of broken glass coming from within. My boyfriend didn't know what to do in my absence so refused delivery, the delivery man was really unhelpful and has only given…
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DVDYES.co.uk is a fake DVD site!!
Please everyone learn from my experience! This company claim to offer rare and hard to fnd DVDs; in fact they provide fake copies from Thailand! They used to trade as SnappyDVD.co.uk - funnily enough this site has shut down! When I reported this to Trading Standards they explained that, because this site was not registered…
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should I be subject to an implied contract?
I'll try and be brief. For ten years I bought dial-up internet access on a yearly pay in advance arrangement - a non-committal agreement. 2 years ago the company was aquired by Kingston Communications. 1 year ago I decided not to continue the service - so didnt pay the invoice (£140). I just received an account recovery…
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Mobile phone contract problem
Hi, I recently upgraded my phone and got a new contract with Tmobile. I quoted a deal I'd seen online for new customers (much better than upgrade deals) and they said they were happy for me to have that deal. I quoted all details back at them and confirmed that it was an 18 month contract (all agreed by the "loyalty team"…
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Laptop Dies after only two years
Hi, My laptop has died after only a couple of years of light domestic use. I bought it from Staples without any extra warranty for £390. I have the original receipt. Do I have any hope of them reparing it for free? What would be considered a normal laptop life expectancy? thanks
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12 week old washing machine faulty
Hi , I bought a washing machine from B & Q at the beginning of August , was only £170 as in the middle of moving house and already have another machine at my other house which I still own and my partners lives in so needed the machine there as well . Anyway approx 2 weeks ago it started to come on when it wanted to , rang…
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Help! Hotel Cancellation Fee Issues
Hi there, I was wondering whether anybody out there can help. I recently tried to book a hotel room through an online company. I followed the online booking steps and once I had plugged in all my personal and card details, I clicked on the "proceed" button. It quickly flashed up to say that there weren't any rooms…
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SoGA + 5 Year Manufacterers Warranty.
I have an item I purchased, it wasn't the cheapest, about 5-6x the cost of the cheapest, and maybe little over half of the most expensive. Manufacturer gives 5 years warranty, but are based abroad. The item has died just under 2 years and the retailer says it isn't their issue. Does a 5 year manufacturer warranty say that…
