SoGA + 5 Year Manufacterers Warranty.

drsquirrel

I have an item I purchased, it wasn't the cheapest, about 5-6x the cost of the cheapest, and maybe little over half of the most expensive.

Manufacturer gives 5 years warranty, but are based abroad.
The item has died just under 2 years and the retailer says it isn't their issue.

Does a 5 year manufacturer warranty say that its life expectancy is that (or near that) and that the retailer should replace/repair/etc under SoGA?

Suggestions?

(nb. I know the EU 2 years does not apply to us...)

neilmcl

It all depends on what's covered in the warranty. What's the item?

drsquirrel

A computer PSU, and warranty will repair/replace. Just I have to ship it overseas grrr...

scullster

Depends on how long the average PSU is expected to last - could you not argue that as the manufacturer offers 5y warranty, then it is reasonable to assume that the PSU will fulfill its intended duty for said period and therefore try to oblige the retailer that it is their statutory responsibility under SOGA? Weak but possibly worth a try.

As its more than 6mths old though, onus is on you to prove fault was inherent and not as a consequence of anything you've done.

Simplest solution is ship the item back to manufacturer - I guess they'll pay return postage?

drsquirrel

But the average does not bear anything to induvidual items... otherwise you could buy the worst/cheapest and assume it will be replaced as the average is obviously higher.


I would be happy if this lastest over 4 years, peaved if in 3-4 (maybe) years, but under 2 years (under 1yr10m) is just rubbish.

could you not argue that as the manufacturer offers 5y warranty

That is exactly my question

Cost to abroad is much higher than cost domestically obviously (specially tracked), these units are big and heavy (2-3x the weight of the cheapest unit). I want to at least try it out (if I am entitled) with the retailer first, and wanted a bit of opinion before I try and push the point with said retailer.

neilmcl

Just a thought but have you contacted the manufacturer to see what the returns process is, you never know they may actually arrange the return for you.

drsquirrel

Already did, and I have to pay for the shipping myself (although they pay for the return item).

This makes me think, if the retailer took on the item, I paid to ship to them, would they be allowed to charge me the cost back to me?

neilmcl

No, the retailer cannot charge you for item returns if it's proved faulty.

drsquirrel

I went to the retailer again, quoting that it should last longer, and I hope they can replace(etc) under the SoGA.

But they said I need to return it to the manufacturer as per the rules of SoGA...

I thought SoGA was related to the retailer?

Esqui

SoGA is unrelated to the warranty. If you want the retailer to deal with it, as per SoGA, you will need to challenge them to arrange repair/replacement by proving the inherent fault.

Tbh, it's probably easier to go via manufacturer's warranty.

drsquirrel

Probably easier, but more costly (and slower). Seeing as they are now being awkward, it is likely to be easier to bare the cost, for now.

If I have the manufacturer prove the fault, can I have them refund me the postal cost that it took for me to get it to the manufacturer?