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Can we cancel by letter?
My dp agreed to have a salesman come round on Monday to get a quote for a new kitchen. We only wanted a quote. to see whta sort of figures they came in at and then we would think about it, see what we do for fudning THEN decide wether to proceed or not. This is our first home, so have not been through this sort of thing…
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car balloon payment or not
any information gladly needed financed over 4 years then baloon payment, we thought we could hand the car back. but it seems not.
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Can I be charged postage for faulty goods returned??
Hi My son bought a bb gun from Gadgets uk with his birthday money its was £24.95 with £4.95 postage. It has come today and doesnt fire, I rang to see if there was anything we were doing wrong or for them to troubleshoot it and was just told its faulty, send it back almost as if they knew! I asked if they would send a pre…
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Rescue dog let down
:confused: Please help. We recently recieved a home visit from a large labrador rescue centre. I explained to them that we wanted a dog who was good with children and dogs as we have a 6 year old lab and a 5 year old daughter. they noted that the temperment was our only requirement, we didnt mind a !!!!! or dog, etc. 2…
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Conservatory sinking
I had a conservatory installed 6 years ago by a local double-glazing firm (it came with a 10 year guarantee). During the last two or three months, one side of the base brickwork has started sinking into the ground - it's at least one course of bricks lower than it should be at the worst points and there's a clear…
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Replacement of faulty goods
Hi all, Was wondering whether anyone can help... I purchased a child car seat approx 4 months ago, it now has developed a large crack & in my opinion is unsafe. The manufacturer referred me to the shop I bought the item from, who in turn said they need me to post it to them (although at their expense), to send tot he…
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Hoover Broken after 13 Months!
Hi I Bought a Hoover Telios for £49.99 from Comet on 25/08/08. Last week when using it I switched it off and moved to a different room, plugged in and it wouldn't start. I've checked the fuse in the plug and it's fine works in another appliance. Today I talked to Hoover, stating that yes I know it's over a year old but…
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ParcelForce & VAT and Clearence fee on my sons birthday gift!
Hi, Not sure if I am really in the right section her, but i am too upset to hunt any further! My son has been sent a Nintendo DS by his Godfather for his Birthday. His Godfatehre discussed it with me first and posted it about 10 days ago, from USA where he lives. My son, knew it was coming and has been so excited! Every…
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Unauthorised access of my credit report
Hi all new here, Not sure if anyone can help, if this is in the right place or indeed the right topic. But if it's not the a point in the right direction would be helpful. I looked at my credit file through Equifax yesterday. And under 'other searches' there are 3 searches by an estate agents in my home town. I have never…
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I want my money back!
Hi please help! Basically, a year ago I subscribed by direct debit for a year's membership to a football club (not official) to watch all the goals and interviews etc. I received an email with all the details, and all was fine. However, this year I wanted to stop the subscription, so in august I looked at the email I…
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Maplin Electronics, replacement policy
I purchased goods from Maplin Electronics two weeks ago. The goods are faulty and also appear to not be new (they have a return label attached). I took the goods to my local store, who didn't have a replacement, but kindly telephoned the Milton Keynes store who had the item in stock. The MK store took my name, address,…
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Laptop Wrong Price - Advice Please
Hi, I was recently looking at a Laptop on a web site for approx £800, when I added it to the shopping basket it went in at £200. I thought my luck was in and completed check out. The laptop is now en route to me, due to arrive today. The company noticed their mistake yesterday after they took payment but after they had…
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Never received free trial, yet billed £400!!
A friend of mine signed up for a free trial of some diet pills on the internet (foolish enough in it’s own right!) but they never arrived and so she thought no more of it. Unfortunately after about a month the company based in Bristol has taken over £400 for an annual subscription from her debit card before she has…
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Royal Mail - refused compensation
Hi all, firstly I hope I am right here with my problem! We recently sent some Jewellery down to England, which we have sold on ebay. It was a Bracelet, worth roughly £50. I remember excactly going in to the Post Office where I wanted to send the item from. The lady asked me if I am sending anything valuable and I 100%…
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Does a gym membership have a cooling off period?
Hello, Please can anybody offer some valuable advice for me. My son has just just signed up on a 1yrs membership with FX lesire and he only 18yrs old so therefore an adult but I am a little concered of the commitment he has given due to the fact that he has only been in employment for 4wks and worreid about him maintaining…
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Guitar Zero
Hi - not sure I'll get any joy with this but I'm reet browned off. Bought Guitar Hero 5 + guitar, from Powerplay Direct- clearly stated on the website that I'd get free Guitar Hero WorldTour game as well (and also said on my order confirmation). Guess what - it all arrived apart from the free game. Emailed them and said…
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i bought some items from a website
hiya i aint sure if this is the right place to ask a question but i will go ahead and if a moderator can move it to the right section i would be grateful. anyway my question is.. i went to a webiste and i purchased some computer memory and as i did so there was no price listed for the computer memory i purchased 10 ddr2…
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SCS Help :(
On Saturday my partner and I opted to buy a sofa from SCS. The value of the goods we purchased is £1800. We wanted to take advantage of the interest free credit offer that they currently have. The particular sofa we were interested in was available on 2 years interest free credit. The sales assistant told me that the…
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Drinks company refusing refund
I bought a bottle of special vodka as a present from an online uk based drinks company about 6 weeks ago. The order was delivered midweek by a courier company however there was no-one at home to sign for the delivery so as normal they left a card requesting that I ring and arrange to have the delivery resheduled. It turned…
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Dell
Hi I wonder does anyone know where i stand on this. We bought a new desktop and a laptop from Dell, they took the payments out for the 2 computers and then 7 days later took another 407.63 by mistake!!! I called them and they tried to blame it on my bank, they then admitted liability. They have told me it would take 5-7…
