Laptop Wrong Price - Advice Please

PurgeOne

Hi,

I was recently looking at a Laptop on a web site for approx £800, when I added it to the shopping basket it went in at £200. I thought my luck was in and completed check out. The laptop is now en route to me, due to arrive today. The company noticed their mistake yesterday after they took payment but after they had dispatched it. They have told me they have issued a refund and if I want it I have to pay £600. The laptop will still arrive today.

Does anyone know where I stand Legally?

Rgds

smcaul

Offer made, Acceptance from supplier, Consideration paid by you - item despatched, so contract formed. You do not have to return the item.

molerat

Looks like they have added to thier expensive mistake by refunding you. Just wait and see if the item is delivered. They could claim the refund was a mistake and claim it back through their merchant but that is about it. Keep printouts of any invoices you have.

BFG_2

Congrats on getting a nice £800 laptop for £200.

It's yours, use it wisely my son.

negg

The contract is not final until payment is made in full AND you have the goods. The requested amount was £200 so that is payment in full.

On the other hand, the supplier can ring up the courier and cancel the delivery and if they have refunded you, they may have already done this.

If they do this, you have no rights by law as long as they refund you in full, including delivery charges.

cleo1299

Maybe you would not win anyway if it ends up in court over the £600 difference. I seem to remember reading that in these cases, courts consider whether the customer could reasonably believe that the amount paid (£200 in this case) was the correct price for the goods. Since you added it to your basket knowing that the correct price was £800 it might be hard to convince a court that you believed £200 was the correct price.