Hoover Broken after 13 Months!

Queenriderbrekke

Hi

I Bought a Hoover Telios for £49.99 from Comet on 25/08/08.

Last week when using it I switched it off and moved to a different room, plugged in and it wouldn't start.

I've checked the fuse in the plug and it's fine works in another appliance.

Today I talked to Hoover, stating that yes I know it's over a year old but that I expect an appliance such as a vacuum to last a reasonable amount of time, in my opinion three years would be reasonable to expect.

They were having none of it!

Lady was very nice and gave me the address to put it in writing if I wasn't satisfied with the response.

Ok! So it was a cheap vacuum cleaner but in my opinion I am right to expect it to last 3 years.

I'm sure I heard that goods have to last a reasonable amount of time by law?

Anyone got any idea what I should put in my letter? Or should I just get the pennies out and buy another Vacuum?:D

neilmcl

Put it this way, the onus will be on you to prove that the vacuum cleaner broke because of an inherent manufacturing fault which is why it hasn't lasted more than 13 months, which will probably mean getting an engineers report, etc. When all said and done it'll be cheaper just to buy a new hoover.

BargainGalore

Please see this

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html


Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

newlywed

When my £50 Tefal iron broke after 13 months I explained how disappointed I was and how I expected a firm with such a good name and good reputation to have products that don't fail immediately they end the warranty time..... (laid it on thick about my disappointment and how good a company I thought they were etc).

Well they offered me a 20% discount and free delivery on a new one bought off their website as a goodwill gesture.


My vacuum is Morphy Richards - they have 2 year warranty on all products and when it broke after 18 months they sent me a new updated model by courier and took the old one away for free. No questions at all, just what replacement product would you like - pick from these 3. Only downside was the guarantee period didn't start again when I got the newer one.

BargainGalore

Get Dyson they cover 2 years at least and excellent after sales service, best I have come across

Esqui

Given the price of the vacuum cleaner, it's not really going to be cost effective to try and get it remedied under SoGA. Nor is it really worth the hassle.

Queenriderbrekke

BargainGalore wrote: »

Get Dyson they cover 2 years at least and excellent after sales service, best I have come across

I had a Dyson before the Hoover and was so disatisfied with the machine that I went back to Hoover, lol!

I've spoken to Comet (The store that I bought the machine from) and they basically said they'd replace it if I could prove it was faulty from the start as you have all stated, so looks like the pennies have to come out.

At the moment I'm using an old hoover that I'd retired before I had the Dyson even, will nurse that along as I can still get bags for it!

Queenriderbrekke

Thanks for the help, I'll start looking for a new one.

markybaby

Just got a Miele vacuum. Not the cheapest but at £209 it came with a 10 year guarantee. I figure I am in it for the long haul with this one. It will make a great leaving gift for my son when he leaves home (he is 6 at the moment)