-
Supply of Goods & Services Act
.......................................
-
Acer laptop screen knackered where do i stand
Hi all, This post is on behalf of my mother, basically she bought a ACER Aspire 6930G laptop which has a 16" screen from a catalog,shes had it for about 4 months now and it has worked perfect,but last Friday after using it i put it away in its case where it stayed until Sunday when i turned it on a small section of the…
-
Can I keep It?
I recently had a childs bed delivered but have no idea where it has come from. There were no documents enclosed with the parcel. I contacted the manafacturer/distributor whose name was printed on the box but they have no record and had recently carried out a stock take with no discrepancies. The company asked that I simply…
-
Getting a refund from Office
Bought some wellies from Office today....got them home to find one of them has a tiny hole in, not the kind of thing you want when you want dry feet! However, on the back of the receipt it says they dont do refunds for unwanted items, only exchange or credit note :confused: These were the last pair they had, so obviously…
-
ARAMEX Courier Problem
I recently had a very important document couriered to me from an overseas address via Aramex; I needed to have the item ASAP, at least by 12pm on the 4th of August, 2009. The item was received at the London office on the 31st but somehow (due to some unexplained reason when I called them this morning!) it was "derouted"…
-
Spinvox fraud
Some years ago, I signed up to Spinvox (it converts voicemail messages into texts). I used it for a couple of years and then about 3 years ago I cancelled it.. Today, I received a text from Spinvox telling me they have billed me a month's fee. I rang & complained but was told my account was still active and they are…
-
Faulty goods outside of warranty
I purchased some audio equipment from an online retailer in early 2007. Subsequently, these have developed a fault, however they are no longer covered by their two year warranty. I have contacted the retailer about it and they are unprepared to help as the goods are no longer within the warranty period. I have since taken…
-
Paypal: A cautionary tale
Executive summary: 1) Paypal is a convenient way of transferring money to people who are not set up to receive credit card payments (eg eBay sellers). 2) Paypal purports to be "safer" than using your credit card, but this is highly misleading. For payments over £100 you are protected if you use your credit card by…
-
Holiday mess up
Hi I wonder if anyone can give me some advice please? Its quite complicated, so bear with me! My brother is getting married in Turkey next year, and so me and my pensioner parents have all been trying to book holidays to the resort of his choice which he had found cheapest online through Thomas Cook However, when my…
-
Please delete
I will shorten the story so far as it is a long one. Just need some advice really. 15/05/2009- I ordered a dining room table and chairs for £635.19 from littlewoods online. On the 03/06/2009 it was delivered. When we opened it we discoverd that the wood was two different colours as if it had been bleached (which it…
-
Consumer Credit Agreements
Afternoon all - I'm after a bit of advise regarding credit agreements Basically I have two different ''total amounts payable'' noted on 2 seperate agreements relating to the same issue both signed the same date, as well as the fact that the total amount the finance is based on is £500 higher than it should be. I have…
-
Amazon returns
Hi I got a Creative Zen Stone Plus from them in February 2008. It broke the following April and Creative sent me another then. So now that one has broken. Creative won't fix it as it's over a year old. I want to try to return it to Amazon, but its past the 12 month mark for them too. I've heard that consumers have the…
-
is a company allowed to run a credit check without my consent ??
hi all as above i had an alert on my experian credit file the other day and when i looked at it southern water has run a check against me why i do not know ??? and i have not given any kind of consent for them to do so here is what is says…
-
Blackberry curve mobile phone contract
Hello Im currently on an 18month contract with orange on a blackberry curve 8320 handset. I am halfway through the contract and so far i have had to have it replace four times. The last handset that was replaced was about two weeks ago and already the trackerball has started playing up and I've only used it about 10 times…
-
John Lewis - faulty laptop - sales of goods act
Hi All, I have a complaint open with John Lewis at the moment. Short version of it is that I bought a laptop, an apple mac, from them in January 2007 - which has had numerous failures including a screen, keyboard, memory and hard drive. How after a little over 2 and a half years of ownership the logic board (motherboard)…
-
Terms and conditions
My mum went to pub last week and they had an offer on the you could get two items from the menu for £7.95 on the menu it had excluding steaks. My mum ordered to breakfast items from the menu. When the bill arrived she noticed that she had been charged full pice. She spoke to the staff and they said that it was in there…
-
HFC Bank - Laptop Purchased on Credit - HELP!
Hi,Thanks for reading this. I purchased a laptop on credit using HFC bank and paid it off in May 2009 by a standing order. Unfortunately, as I was moving house and one thing and another I forgot to cancel the standing order! So in July 2009 the same amount was debited from my account. I tried to cancel the standing order,…
-
kitchen problem
Just wondered what your thoughts are. I bought a fitted kitchen with painted wood doors. They were from the Burbidge range of kitchens. In three years I've had to have almost all the doors replaced as the paint keeps cracking in the recesses on them. The kitchen company say they won't replace any more doors and that they…
-
Pupil Distance Measurements
Hi all, Just looking for a bit of advice. I got an eye test from a high street optician a couple of months ago. Didn't buy glasses at the time because they were ridiculously expensive for what they were of which I am now glad because I went on to find an online optician who seem pretty good so far. Anyway I rang my…
-
Moben are a NIGHTMARE!...What are our rights?
Back in October, we ordered a kitchen from Moben which was to be fitted in April 09 (due to our house being damp-proofed it needed time to dry out). They said this would be fine and that they would fit the kitchen in its entirety in a single week. The reason we went to them was that they apparently guaranteed to ensure…
