Pupil Distance Measurements

vien

Hi all,

Just looking for a bit of advice. I got an eye test from a high street optician a couple of months ago. Didn't buy glasses at the time because they were ridiculously expensive for what they were of which I am now glad because I went on to find an online optician who seem pretty good so far. Anyway I rang my optician to ask the measurement of my pupil distance for the form and they refused to give it to be citing the fact that because I am ordering it online they did not want to be held responsible if there was a mistake with the glasses. I'm no expert but surely this is not right. Can I go back and cite anything to MAKE them tell me the numbers?

Volcano

It's the law that if you pay for a prescription, they have to give it to you. However, pupil distance measurements are not part of the prescription, so they legally don't have to give these to you.

http://www.glassesdirect.co.uk/your-prescription/

Naming the company would be helpful so others can avoid them.

rich_months

Volcano is correct.

You could always nip to another optician and ask if they can record this for you, hopefully they might not charge much.

cattie

I order my glasses from SelectSpecs but get my eye test done at Dollands. With SelectSpecs you can send an old pair of glasses to them with your order & prescription & they will measure the pupilory distance from those & return old specs to you by return post. It only costs an extra pound or two to do this.

advent1122

Why did I think this thread was about how far away the school was for a free bus pass?

smileygill

You can download and print a PD ruler from selectspecs and DIY - it's better if you have a friend to help. You can measure it yourself with a metric ruler and a mirror - but this assumes your eyesight is good enough without glasses at that range! I tried both of the above (same result), then found an online tool at budgetspex (you have to register and upload a digital photo) which confirmed the figure. My new glasses arrived (from selectspecs - very pleased) a few days ago and they seem fine.

HTH

bingo_bango

Quidco currently paying 18% at Glassesdirect, and an extra 10% off your order. Hope you remembered to check!!!

vien

Thank guys for your replies. The opticians in question is Vision Express - normally pretty good for a high street optician but I just found this answer bizarre and very unfair given that it is my information.

I'll have a look at SelectSpecs just now - I've found some lovely ones in the Glasses Direct website that I was going to go for. I suppose I'll just rope my partner into measuring my eyes for me - still think it's a ridiculous policy.

Advent - that's why I thought I'd come here becasue google just kept directing me to local authority websites and stuff about distances to school lol!

bingo_bango

Well the actual name for the measurement is Pupillary Distance. Perhaps we can get google to show this now!

Han_naH

I want to say that for me the best method was a transparent (perspex) ruler and one of those little "light pens" you have on key rings. Mine is a laser pen with also a white LED.

Shine up to your eye and the difference in trying to make out where your pupil is in millimetres is vast. Completely transformed compared to the top light I was trying to work with. This way you should have an exact PD.

sillyvixen

the pupilary distance measurement is part of the dispensing process and not the test - where i work we don't take it until the customer has chosen a frame they intend to purchase. it is does not form part of the prescription and is up to the company dispensing the prescription to measure - if you are ordering online how they attempt to get an accurate measurment is the chance you take.