Faulty goods outside of warranty

*Steevo*

I purchased some audio equipment from an online retailer in early 2007. Subsequently, these have developed a fault, however they are no longer covered by their two year warranty.

I have contacted the retailer about it and they are unprepared to help as the goods are no longer within the warranty period. I have since taken advice from Consumer Direct and Trading Standards regarding my rights in this matter but am having little luck on this front. I have since tried contacting the manufacturer direct (despite my contract being with the retailer) and have received no response at all.

Am I likely to be able to do anything in this situation? Any suggestions how best to proceed?

Thanks in advance!

Halloway

What precisely do you want?

*Steevo*

I'd be happy if the fault was rectified in some way i.e. repair/replacement.

MRSTITTLEMOUSE

Was'nt there a thread on here about electrical equipment under EEC law is actually covered for three years even though it has a one year guarantee and they have to repair or replace.
I remember a man in the news not too far back arguing his case on this and winning.

dawnwpink

We have a TV /dvd player from Argos the warranty is three weeks over the one year guarantee, the dvd has stopped working first we where told to get a letter confirming the fault was not ours, which we did ,we have paid £40.00 for a letter, Now they have said we may have a partial refund less the 13 month use, they will decide in branch,we paid £269.00 its not even been used that much as its in my sons room, do we have any right to protest??

Apples2

Would your car be worth the same amount in 13 Months time as it is today??

You have had 13 Months use out of it so it is correct, they will take into account the age of the machine.

There is no way of proving it's useage so thats a non starter.

wealdroam

dawnwpink wrote: »

...do we have any right to protest??

Of course you do.

Having done that, maybe resign yourself to a partial refund as explained above by Apples2.

superscaper

MRSTITTLEMOUSE wrote: »

Was'nt there a thread on here about electrical equipment under EEC law is actually covered for three years even though it has a one year guarantee and they have to repair or replace.
I remember a man in the news not too far back arguing his case on this and winning.

Well if there was it was wrong. A few issues:
1. No such thing as the EEC anymore maybe you mean EU?
2. I think you're mistaking EU Directive for "law"
3. Directives mean the EU member state must implement it in some way as a minimum into their national laws.
4. In the England and Wales this is done with the Sale of Goods Act which actually far exceeds the EU directive as it covers a reasonable time up to 6 years in England and Wales (5 years in Scotland). There's a similar law just introduced in Jersey (even though they're not in EU) and that's 10 years there.
5. There seems to be confusion between manufacturer warranty and consumer rights. Manufacturer warranty is in addition to your statutory rights. And the Sale of Goods Act is about your contract, which is with the retailer and not the manufacturer unless you're pursuing something specifically with the warranty.
6. If a warranty has expired (which is purely an optional thing a manufacturer can choose to give), your only recourse if there's a fault is with the ones you have a contract with and so that's either the retailer under the Sale of Goods Act and/or your credit card company under section 75 of the Consumer Credit Act if you paid by credit card and the item was over £100.