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Sofa springs gone
Hi I bought a sofa from argos 4 years ago and six months ago two of the padding seats and springs have gone. after paying 700 quid for a sofa I am not best pleased. can anyone advise please
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mAJOR SERVICE PAID FOR AND NOT DONE
Hi my husband has recently had work completed on his motorbike as well as a major service being completed . However they failed to find a problem and told my husband of this , he paid the service fee and left with the bike. We took the bike to a stealership (well known) and honest and the head mechanic informed us that the…
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TinaRichards.co.uk won't abide by the DSR
I purchased an item from tinarichards.co.uk, and then returned the item under the terms of the distance selling regulations (DSR). They have agreed to refund me for the original item and the original delivery cost, but refuse to refund the cost of returning the item. As I understand it the merchant is required to pay for…
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Sony hdtv 40l4000
Hi, My Sony Bravia 40L4000 has developed a sound problem. It was purchased in March 2009. So its still under guarantee. I'm not sure if my first port of call should be who I bought TV (Amazon), or if I should go direct to Sony to try and get it repaired or replaced. Cheers Tom
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David Lloyd gym cancellation error
I'll do my best not to make this too wordy: * I've been a member at my local David Lloyd Gym for around 2 years * I enquired by telephone about cancelling my membership since I wasn't using it enough to justify its cost. I was told that I had to cancel by sending a written letter, and that that there was a cancellation…
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Price Difference
Hi, I recently purchased a new sofa from Argos online 9 days ago for £350. Having looked online today it has now been reduced to £240. Having contacted Argos they said they would honour the lower price but I would only receive the difference after I had received my goods. Should I take their word for this as I believe that…
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Sleepmasters mattress faulty but they won't replace-help!!
Hiya all, Have been reading these forums for ages, but now finally need to request some help!! My partner and I bought a 'Sealy Posturepedic Backcare Mattress' from Sleepmasters on 27/12/08, and for the first couple of months it was fine. However, since then - we've noticed that on my partners side, it slopes towards the…
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Camera Lens - out of Warranty?
I bought a Nikon lens online just over 18 months ago. It has just stopped working. I returned it to the online retailer using their RMA process. They now claim that it is outside of both their 18month warranty and the Nikon manufacturers 12month warranty. From what I can see of the UK Sale of Goods Act and the EU…
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legal advice for poor workmanship on car repairs
Hi, My boyfriend bought a car back in Jan, on the way home it broke down (he bought it knowing there was a fault). He took it to a garage who said one of the pistons needed replacing which meant the engine would need a rebuild, he took it to engine warehouse in heathrow who done an engine "rebuild" they gave him a quote…
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DHL parcels signed for but I dont have them advice please (very long post)
The first item was a PC monitor, it was worth £50 and it was delivered a day when I was visiting family so I wasnt in, I live in a block of flats which has a keycode entry system but the doors arent numbered, it was signed for by someone who doesnt exist in our block and I was told to go back to Parcel2go whom I paid to…
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rights against an auction house
I have bought a drill from an auction and since found out it is stolen they told me I had to take it to the police in the first instance but the police said that they would seize it isn't the responsibility on the auction house to refund me on return of the drill? By the way the drill is a hilti and should have a…
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Help regarding my insurance
Hi there need someone thats a bit clued up to help me im not sure if im getting ripped off or not. I have insurance policy with 1st quote for my motorcycle, it renewed again on 01/07/09. Today i called up to cancel as i sold my bike yesterday. Total policy was £250. I have paid first months payment of what £20. Now i…
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Washer Dryer faulty, where do I stand?
I have Indesit popping around today to visit me for the umpteenth time about a washer dryer I purchased via Boots Kitchen Appliances in February. I think this may be the 6th time someone has been out in 5 months of owning it. The washer works perfectly, but the dryer keeps going, the heating element fails. I either get no…
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comet + price match
I have a card with a sum of money to spend in Comet from an insurance company (payment for my recent claim). I bought several goods last week from Comet with this card and now find they are cheaper in nearby electrical stores i.e. tesco and house of fraser. I notice Comet do pricematching if can find same goods within 10…
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Megabus failed to arrive; how to claim refund?
After a megabus didn't arrive after an hour's wait (which I assume is long enough to wait) with around 25 other people there too, I decided to go and catch a train as I had a flight to catch that evening. After sending an e-mail asking for a refund for the £5 megabus fare and possibly the £18.95 train fare as well I have…
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Returning Pushchair to Mothercare
Just wondered what peoples opinion was of my current situation... Many Thanks in advance for any advice! Right we bought a Mothercare Twin Vesta pram online from Mothercare last week. We got it, put it up and went to go out - but it wont go out the door. Not just by a bit but alot! Ok so fair enough maybe we have narrow…
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Evans- brilliant customer service
:TI wanted to post on here as I've just experienced some fab customer service from EVANS. I bought pair of sandals approx 3 months ago, worn them few times & they were really comfy. However last week I noticed that the heel on right shoe had gone a bit soft so it felt funny when walking. Returned them to the Blackburn…
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next directory - please help
Hi there, not sure if this post in right place but here goes....i recently submitted a cca request to next directory, i got into diffs a while back and the balance on the account is £1200. next have sent a generic copy of terms and conditions- no signatue/account no/date, however they have refused reduced payment offers…
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Where do i stand?
As title i went to purchse a car a few days ago and the price had been agreed and the order forms filled in with a deposit payed. Now my agreed price was around £9715, when i got home with my part of the order form which had Toyata's managers signature on the form as well as mine i had relised that the price on the form…
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EU Law 2 Year Warranty vs. Mfgr Standard Warranty
This is being discussed in the O2 forums with regard to the iPhone, and I believe that it would benefit the knowledge of MSE members. EU law apparently mandates a 2-year guarantee for consumer goods sold within the EU area. Whereas Apple only offer a one-year guarantee for their products - if you want longer coverage you…
