Sofa springs gone

dizzybuff

Hi I bought a sofa from argos 4 years ago and six months ago two of the padding seats and springs have gone. after paying 700 quid for a sofa I am not best pleased.

can anyone advise please

hayley11

Erm i'm not sure with this. After four and a half years of using a sofa on a daily basis (I presume?) then maybe it would start to suffer. The sale of goods act doesn't cover general wear and tear.

You could ring Argos and see what they say? I wouldn't go in all guns blazing though because i'm not sure you could demand anything after so long

dizzybuff

right i just emailed argos they want a accreddited upholster report , organised that for saturday .. see what happens

dizzybuff

as it is not fit for purpose and 2 of the 5 seats have gone and they are all used daily

Purpledaisy_2

I would expect arogs to do anything alot of wear and tear occurs in 4.5 years.

With it only happening to 2/5 seats also doesnt go in your favour - I presume these are the most used?

dizzybuff

wear and tears yes , leather wearing yes, but not the foam completly dissapearing and sitting on springs. i have an upholster coming this weekend. I have a family of 4 and all seats are used daily so whu have these two gone .

Purpledaisy_2

We'll see, let us know how you get on

Purpledaisy_2

What did the upholsterer have to say ?

dizzybuff

Hi Got a report off a upholster .. cost me 30 quid, he reported that the fault was due to poor manufacturing and poor quality. Provided Argos with the report , got a phone call the next day ( as I had sent it recorded delivery) Stating that they had approved a replacement and once authorised they would call me to take my order . So Yesterday i got a phone call they took my order for a brand new sofa £800 quids worth and refunded me the cost of the report. On top of that i have a repairable sofa which will be ebayed as soon as i know my delivery date ...

RESULT !!!!!!!!

So dont forget even if the product is out of warrenty its also worth phoning the supplier ... YEY

hayley11

dizzybuff wrote: »

Hi Got a report off a upholster .. cost me 30 quid, he reported that the fault was due to poor manufacturing and poor quality. Provided Argos with the report , got a phone call the next day ( as I had sent it recorded delivery) Stating that they had approved a replacement and once authorised they would call me to take my order . So Yesterday i got a phone call they took my order for a brand new sofa £800 quids worth and refunded me the cost of the report. On top of that i have a repairable sofa which will be ebayed as soon as i know my delivery date ...

RESULT !!!!!!!!

So dont forget even if the product is out of warrenty its also worth phoning the supplier ... YEY

That's brilliant :T Well done

You sure they don't want the old one back though?

dizzybuff

hayley11 wrote: »

That's brilliant :T Well done

You sure they don't want the old one back though?

Not sure yet , gonna clarify this today .. But result anyhoos