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Evans- brilliant customer service

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yv007
yv007 Posts: 25 Forumite
in Consumer rights
:TI wanted to post on here as I've just experienced some fab customer service from EVANS. I bought pair of sandals approx 3 months ago, worn them few times & they were really comfy. However last week I noticed that the heel on right shoe had gone a bit soft so it felt funny when walking. Returned them to the Blackburn store today & without any hassle the sales assistant offered refund or replacement. Opted for replacement & manged to get another pair of sandals & 2 tops for same price as the sale was on!! How brill was that. Has restored my faith in retail industry following the ongoing dispute I'm in with ScS.
There are some decent retailers out there folks!
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