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Cowboys have robbed my Dad
Roofing works carried out on my 81yr old fathers house, Without going into detail (believe me i dont need too) £1400 to fix a leak in the garage roof last week & put some felt on the Garden shed, Fortunatley it rained on Saturday evening so i was able to film the result which was TWICE as bad as the original leak... The…
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postal orders and e-bay item not received
Hi, just want to pick anyones brains please? My wife bought a buggy board from e-bay 16th June 09 paid for it with a postal order as she does not like to use pay-pal, item never arrived, opened dispute with e-bay and tried very very hard to be reasonable with seller but all we could get from her was that she had posted…
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Package delivered to wrong address.
Hi all, I have just recently joined and realised that the forum might be a good place to get advice on a problem I encountered a month or two ago. I ordered a package from a website online with a value of approx. £70 and paid for recorded delivery on the package. I waited and waited for the package to arrive with no…
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Duty of Care?
I have heard of this a few times but would like some more info. I sent a high priced itemn(about £800) by courier and the item arrives smashed to pieces, I paid about £75 to insure for the full amount and was told over the phone that the item is covered. It arrived damaged so I had to go through the claims department, they…
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Apple - I Pod Success Story!
Well, further to my previous post "I-Pod Hardrive error" regarding my Dad's broken I-Pod and it's hardrive fault...we have success! Thank you to all who replied. My Dad had a call from Apple (in Ireland - Not sure why they deal with the UK) who were disappointed he had been told by the store he took it back to that this…
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Vodafone
Have been with them for my mobile phone for over 5 years so in March I rang them about their mobile broadband 3gb for £15 a month to see if they had any offers on it, on the Friday 20th of March I was offered it for £10 a month for 24 months, rang them back on Wed 25th March to go over the offer and took them up on it. 1st…
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B&Q kitchens
Hi, Has anyone else had a kitchen fitted by B&Q and been completely dissatisfied with the fitting and service? We are now entering week 9 of a 3 day kitchen fit. So far the plumbing under the sink has leaked 3 times soaking the floor underneath and delaying our tiles from being layed, panels have been chipped and scuffed,…
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Myakka Bed Problem
Actually one of the best customer service experiences i've had with an online retailer!
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Leather/vinyl furniture
Daughter and her boyfriend bought 3 and 2 seater settees from Land of Leather in May 2008 (yes I know:o) and took out insurance cover at the same time with Homeserve. Now less than 15 months later the three seater is coming apart between the seats. Facings are leather but other, non visible areas are of a leather look…
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Samsuns TV broken within warranty, want replacement!
Hi, We bought a Samsung TV nearly a year ago. A couple of months ago it developed a fault - we called Samsung and they told us to take it to a repair centre to fix the problem. 2 and a half weeks later - yesterday! - we picked it up, got it home and indeed, the problem had been solved. However, after a few hours, the TV…
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BT and TalkTalk nightmare, BT wanting loads of charges etc
A long situation short, I have had a BT line here since September 07. in April 08 my flatmate made about £300 in phone calls over a 2 week period and did a runner also owing the LL 3 months rent. Because I couldnt pay the bill BT disconnected the service(not the line) and when I explained opened me a new account and 12…
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Damaged goods
Hi, Just seeking some advice. A friend bought a speaker set last week and came home to find that one of the cables connecting the subwoofer was damaged. He took it back to the store but they refused to replace them, stating that they don't believe that it was a manufacturing defect rather a tampered fault. They gave him a…
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Long Tall Sally Sale Returns Policy
Hi, I just wanted to make you all aware that Long Tall Sally are breaking the law re returning sale items ordered on line. On their web site and on the documentation recieved with the goods they state...... Sale Returns Policy We operate a policy of no return or exchange on Sale items £15.00 and under. All other Sale items…
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Wedding dress ruined by dry cleaners
My wedding dress has just returned from Johnson's dry cleaners with a rip in the material. Predictably they are saying it 's not their fault, blaming either wear and tear (how long do they think I wore it for?!) or the manufacturers (I find this hard to believe). They are members of the Textiles Association (or something…
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Elusive refund-help!
Hi Back in March I ordered a coat from an on-line clothing company, when it arrived I wasn't happy with it and quickly returned it(well within the cooling off period and paying for the rgistered delivery the company requested). I received an email confirming that they had recieved the return and my refund would be redited…
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studio catalogue are wrecking my life
where do i stand with studio catalogue giving my mother £600 credit in my name without my knowlege. she failed 2 pay now ive bad credit on my otherwise great file. ive informed them an they wont listen even tho my mother will admit its her. she hasnt the money to pay it back nor hav i . i so need a mortgage but cant get…
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Product recall by M&S
Last summer we purchased a free standing wooden hammock from M&S for £249. They have now issued a recall on the product stating that a serious fault could cause it to break in use. They are offering a full refund, however my question is whether it would be reasonable to ask for some gift vouchers by way of compensation. We…
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Confused about Nokia Warranty
Hi, this is my first post, I was just wondering if anyone could help me with getting my phone fixed. It randomly stopped turning on the other day, so I sent it back to 3 under the Nokia Limited warranty. They sent me a letter back saying that there is "physical damage" to the phone (part of the plastic silver border around…
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Leather shoes from Schuh (worn)
I bought some leather boots from Schuh 2-3 months ago, almost £100. The problem is they've 'worn' differently. The left shoe has worn totally different to the right as if they're from 2 different cows so the shoes no longer look like a pair. One shoe has cracked, distress very nicely, the other hasn't. Is it right to take…
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Air France refund - please help
Hi all I'm due to be flying to Cuba Sunday July 19th but last Tuesday my offer was accepted on a flat. I've got myself in such a tizz about both the timing, and now, the recent Air France disaster (I've never been a nervous flyer) that I really, really don't want to go? The travel agent said I was entitled to £56 return…
