Vodafone

GDFC

Have been with them for my mobile phone for over 5 years so in March I rang them about their mobile broadband 3gb for £15 a month to see if they had any offers on it, on the Friday 20th of March I was offered it for £10 a month for 24 months, rang them back on Wed 25th March to go over the offer and took them up on it.

1st bill in April was £15 followed by 2 more bills of £13.00 so yesterday I rang them up to query these bills to be told they have no record of my being offered this deal, after a long conversation and getting no where I was advised to ask for a copy of these transcipts via email to customer care.

I have now received my email back from them saying they cant provide these transcripts!! I only want them to listen to the calls to prove I am right.

Classic case of the right arm not knowing what the left arm is doing.

Anyone know how I can pursue this?
Thanks

ABH_3

You should have been sent a copy of any Terms & Conditions that you would be expected to adhere too as part of the contract, didn't you receive any? If so, it should tell you what you'll need to do. It should also list what you're being charged for and exactly how much you'll be expected to pay. If you selected email at some point, perhaps they've emailed them to an old email account? Alternatively, you could choose the other route.

That would requre you submitting a 'Subject Action Request' to Vodafone. Give them your name, Account number, address, phone number and any other details they have on you, send a brief letter like the following:

SUBJECT ACCESS REQUEST.

Re: [Account Number]

Dear Sir/Madam,

I hereby make a Subject Access Request under the Data Protection Act 1998 and request that [Vodafone UK LTD?]. supply me with the following:

1) a complete list of Contracts, transactions and charges relating to my history with your organisation [trading as either Vodafone UK, Vodafone FR etc etc or any other name they've been registered under and you've been contracted under with them].

2) Where there has been any event in my account history which has required manual intervention, disclosure of any indications, notes or other evidence by any member of staff or any other person, which either caused or resulted in manual interventions in relation to my business with you (If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response);

3) records of decisions and communications relating to any changes to my credit status/history made by your organisation.

I enclose a cheque for the statutory maximum fee of £10 for which I would like a receipt by return of post.

As per the Data Protection Act 1998 you have 40 days from the date of this letter in which to comply with this request. Failure to do so fully will be reported to the Information Commissioner and I will seek compensation through the Courts.


Yours faithfully

Then sit back and wait for the 'thud' of information to follow

HTH

KILL_BILL

thye should have sent you an order confirmation of the contract showing that in effect it was £10 per month and not £15 - did you not receive this ?

ask for a copy of the phone conversation which they should disclose to you - if they dont then cancel your direct debit and write to them stating that they have bvreached the original contract - not charging the agreed amount.