Damaged goods

Mr.Stabby

Hi,

Just seeking some advice.

A friend bought a speaker set last week and came home to find that one of the cables connecting the subwoofer was damaged.

He took it back to the store but they refused to replace them, stating that they don't believe that it was a manufacturing defect rather a tampered fault.

They gave him a number to ring which turned out to be the manufacturer but since its a weekend he cannot get through to them. I find it a bit ludricous for them to tell him to go to the manufacturer when the goods are less than a week old.

I'm just frankly shocked at the poor customer service they've given and the fact that they've accused him of something that he didn't do.

I need some input for him on how to proceed, I know that the sales of goods act states that the product must be fit for purpose but was wondering if there is anything more that he could use in the event that they do try and shrug him off again.

Thanks in advance.

zootscoot

First of all his contract is with the supplier and not the manufacturer so it is the shop that is liable. The s.14 of the Sale of Goods Act provides that the goods must be of satisfactory quality and free from defects. I would suggest that he tries speaking to someone more senior and if he still has no joy then to write a letter to head office.

More info on the Sale of Goods Act is available here:

http://www.e-lawresources.co.uk/Statutory-implied-terms.php

Mr.Stabby

Thanks for the input zootscoot.

When he went back that time he did speak to the manager who refused to budge and got one of their "technical inspectors" to look at the cable who dismissed the fact it was a manufacturing fault.

I'm going to go with him armed with that section of the sale of goods act and try to get them to give him a refund or replacement. If they still have their heads stuck in the sand then i'll escalate it further up with a recorded letter and a complaint.

Cheers.

hawkwinddotcom

Name and shame the store!

And then wait for someone who has found it to be a great place to shop but only has one post......

advent1122

Mr.Stabby wrote: »

I'm going to go with him armed with that section of the sale of goods act and try to get them to give him a refund or replacement. .

The sale of good act does not cover items that are damaged by the customer.
The store is saying you damaged the wiring, you are saying you did not.
You need to get the store to return the goods to the supllier so they can make a judgement.

We had to do this with a pair of trouser. The store said the damage was caused by my wifes fat a$$, it was returned to the maufacturer who returned them saying the workmanship on the trousers was shoddy. Then we got a refund.