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3 network hidden costs
I took out a contract with 3 network a few months ago. Foolishly I haven't been checking my bills thoroughly. I recently did and found that a £1 video pack had been added to my monthly bill when I changed my handset. 3 never made me aware of this and have refused to refund it as they say I was informed. This sort of…
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Strange Problem - Empire Direct TV Payment
I ordered a television from Empire Direct in September last year gaining using credit through Barclays Partner Finance. This was 9 months interest free credit. I did the usual things, applied online, printed out forms sent them off and received television rather quickly. I never received a few things at the time but after…
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New Phone Contract - Right to cancel?
I recently renewed a Vodafone contract, however it has been nothing but trouble. It's been less than two weeks since I took it out. Spoke to a vodafone advisor and they said that I can't cancel and would have to pay. I thought that you can legally cancel the contract withing 14 days. Can't seem to find it on their website…
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Faulty Tv advice please?
We got a 42" lcdtv from BAYV in december using there coin meter system (silly i know).In febuary this year we paid for the tv in full costing us nearly £1500.Yesterday we noticed a line running down the middle of the tv and also the colour has gone all blurry when watching certain programmes especially football and rugby…
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Paid for but no show what next?
:confused: Hi, help needed, What is my next move? I ordered two fishing reels for my son to be delivered to his home address off a web site ( Madaboutfishing ). It's been almost a month now and no show, i rang them and spoke to someone who said he would find out where they are and get back to me, nothing. I have e mailed…
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Accommodation and theme park tickets never arrived
I purchased hotel accommodation and tickets for DisneyLand Paris last year via the internet. After several emails went back and forwards regarding the accommodation etc there was suddenly no more contact and I couldn't get in touch on the phone and their website went down. I had paid for the goods (over £300) with my debit…
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car exhaust problem advice
Hi, I recently posted a thread on the motoring board, but the problem has now turned more 'consumer advice' so I thought I would bring it here. This is the original thread: http://forums.moneysavingexpert.com/showthread.html?t=1630949 This helped me to realise that non-genuine 'pattern' parts dont always fit as good as…
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SCS Threats on undelivered sofa!
I ordered a sofa from SCS at the very end of December 2008. They gave me a contract which stated that the sofa would arrive with 6 - 8 weeks. In mid Feb, a sofa arrived, which was the wrong corner, minus several pillows in dark brown. I sent it back and the manager rang me up and told me he would get one ordered straight…
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PSI Tuning fixed one problem and caused another
I need a bit if advice. I have an Audi A6 which I have always had serviced at PSI Tuning in Stoke. They were recommended to me and previously I had always been happy with their work. I have recommended them to many other people. Today I took my car in to get the brakes repaired. When I picked it up, the traction control…
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Claire's accessories earrings
I went to a store today and bought my just under 2 year old daughter a pair of earrings, they were the type they sell for piercing which I understand are usually made from stainless steel. On payment they were very expensive and when queried the sales assistant told me they are 9ct gold, I asked if they were white gold…
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virgin media payment handling charges
hi, im just after a bit of advice about the virgin media payment handling charges. after looking at other sites it has been mentioned that some virgin media customers have had these charges re-inbursed, or reduced to £1.50 instead of £5.00. i am just wondering if this is true as i have been a virgin media customer for over…
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Please Help-Banking Problems!!
Hi all Hoping someone can help me here as I seem to have exhausted all options that I am aware of. My bank periodically sends mail to my old address. I have phoned many times to advise them, they investigate it and get back to me saying its been sorted. Then guess what, I get more mail to the old address. This has been…
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Replacement for faulty item - please advise
I bought a small kitchen appliance from a well known high street store. It has now broken and is within the guarantee so as long as they confirm it's faulty they will do a replacement. However, the product I bought is no longer available so I have to choose another one up to the same value. They don't sell the appliance…
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Want to return a faulty item
I bought a clock from TK Maxx this morning. It's shaped like a sun with all brass coloured rays coming out from the centre, all different lengths. I enquired about a price reduction because the clock face was slightly chipped in a couple of places. They declined, saying that was why it was reduced, and it had already been…
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cancelling vonage
Hi Just wanted to post this for some advice but also wanted to warn others so they won't be caught out by this. Got a call from vonage offering me thirty days to try out there internet phone service to get this service you have to buy the equipment from them fair enough PRICED at £14.98was told that if the service didn't…
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payment probs
Does anyone know how long companys have to take payment for items purchased? I have recieved goods for 3 months now and emailed twice about them not taking payment.i have advised them i will not be contacting them to tell them to take payment again. :confused:
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Gym Membership cancellation
Hi all, My wife has a 2 month old gym membership with the local authoriy, for which she has signed up for 12 months. The minimum contract is 12 months and it shall be a rolling month to month contract thereafter. For reasons that I will not go into here, we would now like to cancel this membership. I have dug out our copy…
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Failed Thomson box (lots of them)
Along with a lot of other people yesterday (Sunday) my Thompson box failed and having read on another forum that this was due to a down load from Topuptv I have been trying since then to get mine back up and running . There is now on the topuptv website a stop press about it. Offering advice and instructions on the fix its…
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Cancelled wedding
Right then, to explain the situation I am in now, first I better explain how I got here (apologies for how lengthy this is): My Dad (Phil) was the manager of a small hotel/inn not far from where I live, up until the brewery decided to put new leaseholders in there from 06.04.09. In August 2008, I had booked my wedding…
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Conned out of £10 by Game( Chatham Branch)
I would just like to warn others of my experience at my local Game store in Chatham (Kent) On Friday I purchased a computer game and gave the assistant a £20 note. It was only after I left the store and was on the way home that I realised that she had only given me change of £10. I returned to the store and asked them to…
