New Phone Contract - Right to cancel?

foolsgold99

I recently renewed a Vodafone contract, however it has been nothing but trouble. It's been less than two weeks since I took it out. Spoke to a vodafone advisor and they said that I can't cancel and would have to pay. I thought that you can legally cancel the contract withing 14 days. Can't seem to find it on their website (funny enough).

Could anyone confirm this?

P.S. Is there are a body that you can take complaints with phone companys to i.e. similar to the financial services ombudsman?

sporedude

Did you upgrade via store or online/telephone?

foolsgold99

sporedude wrote: »

Did you upgrade via store or online/telephone?

It was when I requested my PAC code they contacted me and I then took out another 18 month contract

sporedude

Normally its 14 days that start on receipt of the goods.

foolsgold99

Thanks sporedude. That's what I thought. Vodafone advisor obviously deliberately misleading me. Their customer service is ridiculous.

foolsgold99

That's fine either way. 14 days rings a bell somewhere though. Can't see it on the website and they didn't send me new paper T&C's through the post. They were informed within the 7 days though.

stugib

Search on the mobiles forum but I think the consensus over there is that the 14 days only applies to new contracts, not renewals.

sporedude

Dunno if its 7 or 14, It was a conflicting post in Vodas forum

foolsgold99

Yip, although effectively it still is a new contract.
found this http://www.howtocomplain.com/cgi-php/complain1.php3?MajorID=7&MinorID=5&ID=1239

in case anyone else is in the same position