We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Broadband & internet access

Archives for May 2018

Bt 8600 vip on dnd help
hi guys Have brought a new handset, have set up the DND function and my understanding is that I can allow certain VIP numbers to ring even when on DND. I have set the numbers up as VIP, I have allowed VIP to come through but the handset does not ring to alert me the vip is calling? Can anyone help?
Talk to TalkTalk
Just been informed by TT that my 18 month contract is up and they're increasing my sub to £30 +. Talked nicely to them. It's now down to £18, 95 P.M. DOWN £9!!! BTW never had any trouble with them. er, That's it. Just thought I'd share it with you. Mart.:j
Broadband advice - Vodafone or Plusnet?
Hi everyone, we are looking a bit of advice re. taking out a new broadband contract. We are in the process of moving house and currently have a broadband contract with TalkTalk, however TalkTalk do not cover the new post code we are moving too so have agreed to let us out of our contract free of charge. There isn't a great…
Switching to Virgin Media Problems
After many years with Plus Net I was persuaded by the 1st year deal to switch to Virgin Media for Broadband and phone. Openreach have no plans to upgrade the box our house was connected to, so unable to get fibre without going to VM. Our family heavy internet users and so I took the plunge. I was not dissatisfied with Plus…
EE Broadband no end of contract notice or price increase warning!
I recently came to the end of my 18 month Broadband contract with EE, I had paid up front for line rental so was paying £10 a month for the BB. Mid April I was aware it was ending soon so I logged in to check my end date; nothing on my account details just that it was an 18 month contract so I checked first bill and…
Paying Broadband with Sterling Debit Card from outside UK
I am trying to get a proper home broadband account set up, have been using Relish for some time and it is frankly rubbish (very slow, poor service) but coming up against a rather arbitrary brick wall. Most of my time I spend outside UK but I am here a few days every month. However, this means I do not hava a bank account…
Can somebody explain this BT ADSL Test result
Hi all, Looking at moving to a very rural area shortly and i'm trying to find out what broadband speed i can get. I ran the BT ADSL speedchecker but not sure on the results lol. Apparently the property has BT Infinity 2 whatever that is.... I'm not expecting 200mb like my virgin connection but something over 8mb would be…
Can anyone help me with this BT phone line installation, please?
About 5 years ago we converted a stable block into a home. This is on an unadopted road and the building is behind another house so it is about 30 yards from the road. We tried to get a phone line installed, but gave up as it was such a fiasco. I have satellite broadband, but it is pretty useless so I decided to try again…
Virgin £150 bill credit via MSE weekly email
My parents clicked through MSE link for £150 bill credit with Virgin. However, no sign of the £. They have emailed uswitch as thought the link went via their site but they've said to contact MSE which they have. Anyone else had issues?
Broadband provider can't provide a proper service: advice on switching
For a few months now, my broadband has had problems. It is not unusable and the online speed test comes up as normal but it has caused lots of issues such as failure to connect to broadband, significant lag in online gaming, and other issues. I've phoned them up and besides a few troubleshooting steps they've said there is…
Giving notice due to change of terms - Can I give a longer notice?
Hello all, So PlusNet have changed their T&C recently to increase the cost of broadband and given me 30 days to give 14 days notice to cancel without termination fees. Currently I am 9 months into a 18 month broadband contract (landline PAYG). Is it legally my right to give a longer notice, i.e. say I want to terminate in…
Is it legal to be double-charged for Broadband?
Hello! Does anyone know if its legal to be double-charged for broadband? We cancelled our Plusnet service on 1st May (because of price hikes), which they accepted and processed. We transferred to our new provider on 16th May. However, we just received an email today from Plusnet saying service would be cancelled on 4th…
Broadband haggling when there are no similar alternatives
Hi, My 12 month contract with Virgin is about to end. I've got the VIVID 100 Optical Fiber package and I am currently paying £32 a month for it. After the "promotional period" I will start paying £48 for the same package - which is a lot more. So... I've been looking for alternatives and unfortunately the best connection I…
Has anyone had success with Virgin?
Alright peeps I have just checked my lasted Virgin Media Bill and it is now £50.99 for just the phone and broadband which is way too much.. So I am wondering if anyone on here has had any success of getting a better deal with them? Or do I just have to go elsewhere??
Issue with Virgin
So our area has been undergoing maintenance recently, which means our virgin fibre broadband has been really patchy - hours of no service at a time, on and off for about a month or so. We were given letters warning us of this, and every time the broadband went out the 'check my broadband status' bit verified that there…
Fibre broadband - Virgin and Openreach
Do Virgin and Openreach use the same wiring/infrastructure? I'm in a new build estate that is currently connected to an old BT exchange that offers low broadband speeds so I'm considering my broadband options. I've been asking my MP to find out when my estate will receive Virgin and Openreach fibre. I thought Virgin run…
Fibre Retention Deal?
Hi all, Six days ago, signed up to Plusnet: Utl BB (adsl) + Line = £10.24pm x 12m Sky letter (£11 for last 13m - same adsl) - today: "We're sorry you're leaving us. As a valued customer we may be able to offer you a discount on your subscription if you'd like to stay with Sky" . Asking fellow MSE members for guidance: Some…
MSE News: 6.5 million could be overpaying for their broadband - here's what you need to know
Around 6.5 million customers in the UK are likely to be paying too much for their broadband and 1.5 million could be overpaying for their mobiles, according to new data from the regulator...Read the full story: 'Four million could be overpaying for their broadband' Click reply below to discuss. If you haven't already, join…
Any scope for haggling when upgrading?
Hi all, We have been SKY customers for over 30 years and, to my eternal shame, have never once haggled over price so I'm looking for some tips! We currently have a SKY HD+ box and pay for the Variety, Movies, and HD packages for a monthly total of £64.50. The box is old and, I think, on its last legs - recordings…
Mifi internet on a canalboat
[FONT=&quot]Hi everyone, I was hoping to get some advice from all you internet experts! [/FONT] [FONT=&quot] [/FONT] [FONT=&quot]I live on a canal boat and so far have survived by using my phone as my only source of internet. However I'm going to be working from home so I'll need internet on my laptop. I'd prefer to use a…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Broadband & internet access

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Broadband & internet access

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free