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Moving home and broadband
We have just moved into a new property and when I contacted Plusnet to transfer our current contract across they informed me that it would start a new 18 month contract. Are they able to do this? I originally wanted to cancel but they wanted to charge me £123 so I decided not to.
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Having a second phone line fitted
Hi, we let a section of our home on Airbnb,and have decided to have a second phone line fitted so they can have a separate wifi connection. At the moment we are with BT but due to switch to sky next Tuesday.I have just phoned them to see about having another phone line fitted and they said it has to be a different…
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BT Broadband reviews?
I'm considering swtiching my broadband to BT and I've just been looking around for reviews... but nearly every single review I can find is extremely negative and outright aggressive. Like these people are all acting as if BT were the devil incarnate. It's all "DISGUSTING COMPANY", "LYING SCAM MONGERS", "!!!!!!!S", "WORST…
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Residents pooling together to get Fibre
I have received a letter that is from a group of residents trying to get Fibre broadband in our neighborhood. It says that if approx. 50% of the residents agree to pay approx. £50 , then BT open reach will fit fibre for our neighborhood. This £50 charge is just to get the neighborhood wired up. You'd then need to pay…
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SKY early termination
Hi All, Sadly due to illness of a family member Ill have to leave the country soon. I have provided notice to my landlord to leave early July and I will need to cancel my SKY service (broadband + talk) early. I understand SKY are entitled to charge for the remaining months until completion of the 12 month fixed term.…
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Switching from Virgin Media
Hi, I am currently with Virgin Media for TV, broadband and phone. I want to switch back to freeview and just have broadband and phone (although I mainly use my mobile these days). Is there anyone else who has done the same who can advise me on navigating a new broadband/phone supplier please?!
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Plusnet deal
I signed up online for a landline and broadband deal last night, and am supposedly getting a phone line installed next week. However, I haven't had an email to confirm this, can't sign in on their website, and can't get through on the phone. Has anyone here signed up recently? If so, how long was it before you got an email?
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Intermittant signal
I live in rural dorset after moving from london 2 years ago. Cut a very long story short, we do not yet have fibre to the door but it stops at a junction box about 1 mile away. Since december our broadband keeps dropping out and the telephone line is crackly. I am still paying sky full whack £18.99 p/m for broadband and…
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Sky phone number
Does anyone have a number for sky that l can actually get through to real human being l either get texts messages with hours inbetween each message or told to go to the website. I've been locked out of my email account
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How to avoid being build twice
Hello So I maybe being thick but everytime I want to leave my broadband provider i.e this time PlusNet and join my new provider John Lewis. I have had to pay my usual monthly PlusNet bill and now I have had to pay the John Lewis bill. So my monthly bill is now £60! I assumed that like mobile phone providers when I switch…
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Who audits the Ombudsman
Hi All, Apologies if this sounds like a rant (it probably is), but as per the title, who actually oversees the Ombudsman. After a problematic 5 months with BT of never achieving the minimum guaranteed speed and being messed about with 3 no-shows from openreach engineers I took my case to the Ombudsman who quite frankly…
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Virgin Media in new home but want cheaper provider
Hi guys, I've just moved into a new build flat that has come wired with a Master Virgin Outlet that they say is ready to be connected; I just need to call Virgin to sort my package etc. However, all of Virgin's broadbands are more expensive than I want to pay (the cheapest I could find is £27). Am I able to get a different…
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Sky or Plusnet???
Thinking of switching to sky or plusnet for broadband. Sky is £18 a month, £9.95 delivery, £20 to switch phone lines, But comes with a £50 prepaid card. Goes up to £30 after 12 months. Plusnet is £19.99 but no set up fees. Goes up to £29.98 after 12 months. So not much in it in terms of prices. So would love to hear…
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Help! Do BT phones work in Virgin Cable
Hi I need to urgently know if my cordless BT phones (which have an inbuilt call blocking feature called Trucall ) will work on Virgin's cable network. This is the last thing I need to know before taking up one of the time limited offers on here for Virgin. Many thanks if someone can help as I only have less than 24 hours…
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Switching from sky to plusnet
Hi I’m looking to switch from sky to plusnet for my B.B. as my contract is up and plusnet have a cracking offer on I’m going to keep my tv services with sky ie on demand, sky movies etc Can I ask, when I switch, does my current sky router become redundant or do I still need it for on demand services? Or will it all come…
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Crossed line and no broadband
I am a Sky customer and since Wednesday have had someone else’s phone line in my home, no internet and someone else with my phone line. I have been on to sky to report this, which is proving to be very difficult. An open reach engineer came out yesterday, apparently, and it was reported to be resolved. It isn’t resolved…
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Switching Broadband
Hi, I am a little confused about the new rules of switching broadband. My current broadband contract expires on 17th June and as far as I understand I am suppose to give 30 days notice to leave BT (my current provider). I want to switch to Vodafone broadband. According to the new rules, I am supposed to apply for Vodafone…
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Silver key nightmare
I’ve recently moved into a new apartment. Over the last few days I have been trying to sort out internet with multiple providers, and been told there is no line to my apartment. I know that there is a line because the landlord has confirmed he had internet and phone when he lived there, and the tenants before us had…
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Is there any broadband that you can easily port to a new address?
I need to sign up for some broadband but will likely be moving before the contract reaches term. Do any providers offer an easy solution for porting your subscription to a new address without incurring big fees/charges?
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I don't live in a fibre area....help!
Basically what the title says, I recently moved and have quickly realised the broadband I signed up for with EE is extremely slow.... currently in discussions with them trying to terminate my contract early as I've had nothing but problems with them not providing the "guaranteed speeds" but that's a whole other issue. I…
