Intermittant signal

no1schueyfan

I live in rural dorset after moving from london 2 years ago. Cut a very long story short, we do not yet have fibre to the door but it stops at a junction box about 1 mile away. Since december our broadband keeps dropping out and the telephone line is crackly. I am still paying sky full whack £18.99 p/m for broadband and £20 p/m connect fee due to where we live. An openreach engineer advised me recently that the issue is with the junction box ie its wet or something but they are waiting for the councils approval to erect traffic lights as the box is located on a 60 mph road. I am caught in a vicious circle. Engineer comes out checks the line its fine go away...line drops out after rain, sky ask me if resolved i say no go through the whole explanation again....sky send another engineer who checks the line...its fine....he goes line drops out sky ask if resolved...i say no.....you get the pattern. I am at my wits end and do not know who to speak to now.....i am also not happy about paying the whole fee of £38.99 each month but how do i go about getting a partial refund and how long is it going to be until i can have my broadband working as it should.....im exhausted

JJ_Egan

<how long is it going to be until i can have my broadband working>

Ask your local council as judged by your post traffic lights are the problem .

wongataa

Complain to your voice telephone provider about the crackly line. The same fault will be causing both issues. Once that is fixed the broadband will be better. Keep pushing them.

[Deleted User]

£38.99 for ADSL(?), am I reading that wrong?

worried_jim

Colin_Maybe wrote: »

£38.99 for ADSL(?), am I reading that wrong?

Somebody is having their pants pulled down!

onomatopoeia99

It's a line fault, so the responsibility is with your provider - Sky in this case from your post - to sort it out. Their interaction with their wholesale providers of infrastructure is not your concern as you are not a customer of either Openreach or the backhaul network that Sky use.

You have to keep going at Sky, you aren't anyone else's customer so no-one else has any contractual responsibility to you.

Gloomendoom

Colin_Maybe wrote: »

£38.99 for ADSL(?), am I reading that wrong?

I read it as fibre to the cabinet, which is a mile away.

onomatopoeia99

Colin_Maybe wrote: »

£38.99 for ADSL(?), am I reading that wrong?

Yep, you are. It's "£18.99 for broadband" in the opening post.

[Deleted User]

@no1schueyfan
You may wish to change to an ISP which has a reputation for getting things fixed.
https://www.aaisp.net.uk/broadband-trial.html

We pride ourselves in having a very capable team of people that deal with faults. We have a close working relationship with BT, and our team are well known within all parts of BT for not tolerating being fobbed off. We are also well known for testing how well wet string works for ADSL!

We have detailed monitoring of lines that allow us to quickly identify faults and take action to resolve them (whether BT, customer equipment, or changes at your end).

In fact, we are so confident we know what we are doing, we'll even take on problems other ISPs leave behind, and that is why we make this offer.

Give us a month and we'll sort your problem broadband line or your money back.
If you are migrating your service to us, even though you know you have a problem with your broadband line, we'll take on the fault. We'll tackle the problem and get it fixed within one month. If we don't then you can migrate away and owe us nothing for your migration to us and your service charges for that month.
We'll even give you visibility of the dialogue we have with BT on the fault tickets we raise (via our control pages) so you can see what is going on.