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EE Linerent & call connect increase
Anyone had notification today that the LR is going up to £18.50 and call connection to 20p calls up 1p per minute Do they still do line rental saver? Mine is about to expire. They are Bringing call centres back to the UK and Ireland
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Need a cheaper internet provider
I have been with Bt for 2 years now. And pay £45 a month just for Internet.. scared of changing due to I've not had a problem with but at all if I change I just see problems lol. How do I find out who is the best provider in my area?
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Virgin Media: Failure to provide service as stated
Hi, I was wondering if anyone can give me some advice on the following issue i have with Virgin Media. I started my Virgin Media contract back in Jan 2016 its an 18 months contract. I recently finished a purchase of my first home at the end of Sept. So i ran Virgin Media up and they said it was all good to be transferred…
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Sky phone & internet problems
Hi , just letting everyone know how bad sky are . We've had no phone or internet since last thursday (24/11/16) , I've tweeted them daily off my phone to receive meaningless updates , endless pointless apologies only for them to now give me another date for a further update not repair just update . It's utterly frustrating…
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TalkTalk Broadband Cancellation
I have set up TalkTalk broadband for my son in his flat. I expected him to be in his flat for some time and so didn't worry too much about the duration of the contract I was signing up to. But he has had to move out of his flat to new accommodation. I contacted TalkTalk about moving the broadband to the new address. In…
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SSE Anti Virus Software NOT Compatible with Windows 10
I have just changed-over from BT phone and Infinity 2 to SSE phone and ultrafast fibrebroadband on their 18 month contract on line rental and "free" calls 24/7 for £16 line rental, £5 call anytime package and "free" broadband (total £21 per month, was paying over £61 per month to BT for something similar which included…
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Virgin Media Broadband Cooling Off Period?
Hello, I ordered Virgin Media Broadband online yesterday but it is not getting installed until 7th January next year. Please can someone tell me when the cooling off period starts? Does it start from yesterday when I placed the order, or does it start on the 7th January 2017 when my service goes live? Many thanks :)
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Broadband activation delay after phone line activation.
I am about to change from standard broadband (PlusNet) to BT infinity - the village was upgraded last year. BT have said my phone will be activated on 13 December. Then they said they can't start the activation process on the broadband until the phone line has transferred, which will take 10-14 days. So I will be without…
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First Utility Broadband -- any experiences good or bad?
This seems to a be a new offering of theirs and, as a First Utility gas/elec customer, they have a very competitive deal for me for Black Friday (ends 8-Dec). However, I can't find out much about their broadband service online. On the surface there seems to be unlimited downloads, no throttling. Does anyone have any…
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Broadband for text transmission/receipt
Hi people, I am working for a charity called Action on Hearing Loss (formerly RNID) as part of my work I need to help people transition to Next Generation Text Service (NGTS) this is a text service for deaf people using an intermediary to type voice messages for deaf people to read. For this service a standard mobile…
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Intermittent Sync Error with TalkTalk
I keep getting the Intermittent Sync error with TalkTalk. Virgin are now in my area. Do you think switching to Virgin would help avoid this error? I'm currently on a fibre connection and Virgin also now offer a fibre connection in my area. Do TalkTalk and Virgin use different 'cables'? Or would the error still occur no…
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EE not currently billing me - Bill Excluded?
Has anyone had similar. I have been with EE for years - changed my package - and am now apparently 'bill excluded' as there is an error on their system they are fixing which means i get service - but don't pay the monthly fee until it is fixed. I am worried as 3 months have now passed (saving £32.75 a month apparently)…
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Ending Virgin Media contract
We signed up to VM in September for TV, phone & BB. Installation was in October. We found out when the engineer turned up that they couldn't install the phone line and couldn't tell me when they'd be doing it. We had already paid for 12 months' line rental at this point as we weren't told there was an issue with the phone…
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Virgin media Kahuma package
Hi all, signed up to the kahuna package with VM in may when I moved into my first house. I pay £63 pm for internet/tv. Just wondering if that is expensive as I have friends who laugh at me when I tell them. Anyway of getting a cheaper deal? Also anyone else have a really annoying Tivo box, its constantly making a noise but…
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Sky Mastercard Cash Back
My daughter ordered a new broadband package for her student house she was moving into in August. I am pretty certain when we did the order together there was a £75 cash back she could claim through sky as a new customer. I've looked into her "rewards account" on her sky acccount and nothing is showing up. Does anyone know…
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Sky WiFi not working
Hi all, Recently I got Sky's unlimited fibre broadband. I always used to be with them and never had any issues, any problems were resolved swiftly and to my satisfaction. However, this time my reason for taking them was the fact that you were getting an access to their hotspots through TheCloud public WiFi provider, as I…
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Help! Ongoing awful problems with PlusNet
Am at my wits' end with PlusNet and was hoping someone has advice about how to get through to a manager there. I've asked and asked, but the agents refuse to put me through to a manager. I've had nothing but problems with PlusNet since I joined at the beginning of October and am desperately stressed and upset. When I tell…
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Watching US Netflix in UK
Anyone know if and how I can watch movies on US Netflix in the UK.
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Any way to escape or change a newly agreed Virgin Media contract?
Hi, I'm writing on behalf of my girlfriend. She has had a contract with Virgin Media for one year. She renegotiated the contract about 17 days ago, and got the amount she paid down from £40 or so to £36. Six days ago she decided to move house, in January, but Virgin Media don't supply cable to the property she is moving to…
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Plusnet replacement routers and £45 fee
My Plusnet router failed and I was told I would have to pay £45 for a new router After a quick internet search I realised the Consumer Rights Act of 2015 specifies that if you router is part of your contract and is faulty your broadband supplier cannot charge you for this, they are contractually obliged to replace it at no…