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Broadband & internet access

Archives for April 2014

broadband
i took martins advice and asked for my mac code from my provider.i got £135.00 a year up front line rental £1.99 per month 100 gb broadband anytime calls ,50 mins 0845 numbers,caller display and answering machine service.
Should I go for this BT Infinity Deal?
Hi all, After cutting back where I can and making changes to the services I receive, I saw an offer from BT that I receive from my Shareholder letters. I'm currently with Sky Fibre (40mb Down/10mb Up), where I pay £20 a month and then line rental, plus another fee for the Anytime calls. This all amounts to £40.04 per month…
Sky problem - Open Reach visit
I moved from o2 to Sky on March 6 this year and from that very date my phone and broadband has been pants. It's up and down and I can watch my wifi connect and disconnect every few mins. I've also had an intermittent phone problem where I can dial out but people who call me get a ringing tone but my phone doesn't ring. I…
Broadband contract period ended
Hi there, basic question here, and probably a really stupid one... I signed up to BT Infinity on an 18 month deal with various incentives, sainsbury's voucher etc. We are now at the end of the contracted period and I wondered what I can do now. With a mobile contract I would change deal to get the incentives again, can I…
Latest PC Support SCAM
I had a call from a female customer who thought she had called Yahoo support as she was receiving messages from her email contacts saying that she had been sending them virus laden emails. She went on the yahoo help section and found this free phone number 0808 280 1995 To cut a long story short, they were trying to scam…
EE Disconnection Charge??!
Just called EE to cancel our phone/broadband and been told I'll have to pay a £29.xx disconnection fee. REALLY?! Appears this is something to do with a MAC code and BT line, but I don't really get it. We're well over our 12 month contract, so no fees in that respect. We're moving abroad so can't transfer broadband to new…
EE fibre broadband - have I done right thing?
Since going on the Internet I was with Freeserve, which changed to Wanadoo, then Orange now EE. I've only had the basic broadband package and my phone line rental has always been with BT, I was looking a while ago at changing the broadband to PlusNet but looked and it wasn't available at my postcode but have seen some bad…
Infinity
Applied to Bt for infinity, they've said there are not enough connectors at the cabinet for me to have infinity. Is it worth applying to some one else for fibre optic, would say EE have connectors not in use, or is it case if BT say no, I'm stuck on super slow broadband?
New Provider- Unknown and without consent
Hi everybody, I will try to keep this as short as possible whilst giving as many details as I can. In a nutshell, I came to the end of my contract with TalkTalk and my offer of free line rental had ended. This pushed my monthly price up sky high and I couldn't afford it, so figured that I would approach TalkTalk and ask if…
Finally given BT the boot
Well, I've finally done it. After being a BT customer since 1965, I have today given them 30 days notice of quitting my telephone and broadband service with them, and getting rid of BT Sport. Several straws broke the camels back. The first was their price increase at the turn of the year, which included charging £1.50 a…
Money back in mobile data for time without broadband?
Hi everyone, wondering if you would be kind enough to offer your advice on a query I have regarding the recent trials and tribulations I experienced when moving house and my Sky broadband account with it. LONG VERSION (scroll for TL;DR) Basically, I moved towns and took my Sky BB package with me, but the property was a…
Mobile haggling for another sim?
Hi! I've been very happy using samba mobile which unfortunately has just closed down. I would move to pay as you go (as in pay per megabyte) but they don't really exist for tablets and I don't want to pay a minimum of £5 a month for something which I so rarely use. Anyway, my question is that in a few months my mobile…
TalkTalk problems
My broadband has recently started losing connection repeatedly. I can get it working it for about half an hour or so by turning the router off/on but even then, I can only get speeds of 0.6mb. It's a very rural area so it's always been really slow (around 2mb) but it was fine for basic internet browsing etc. However, I'm…
Sky broadband, refused to cancel!
We changed over to sky in March but it didn't activate the day it was suppose to, the next day we cancelled as my husband was in the middle of a very big website and needed internet straight away. So I just noticed they they charged us on Friday, jumped on live chat to be told that they had received our request to cancel…
Plusnet - No internet, and £60 fine to leave
In February I ordered broadband internet from Plusnet. I paid for a years service up front, and pay £10ish monthly by Direct Debit for the compulsary Phone Line. It is now nearly May, and Plusnet have yet to turn the broadband on. I've phoned them around 20 times, spending an average of 1 hour on hold. I've lost count of…
Sky to EE?
Hi All, I'm currently out of contract with Sky BB and Phone, I've contacted them 3 times, and they are normally easy to haggle with however they are clearly not interested in keeping me as a customer. After speaking to retentions best they can do is make me re sign for another 12 months at £20 per month as apposed to…
Vodafone Broadband Dongle Huge Bill
Hello, after a bit of advice and to see if anyone else has bad similar experience. A few months ago I signed up to a Vodafone broadband dongle with a 1 Gig a month limit for 12 months, £10 a month. 3 months in, my total spend so far is approx £400! I would consider myself a light user, checking emails and facebook. Not…
BT Mail Multiple Enforced Password Changes
I have been with BT for some years, broadband and phone. Since change over to BT mail (from Yahoo) I have been forced to change passwords (on both my email accounts) 2 or 3 times a week for at least at month. I use Outlook (10) and IOS7 to access. I get message saying password incorrect and then when logging in via BT Mail…
Overcharged by Sky
Hey Guys, Me and my mum had a rep recently come to our house in regards to Sky. He offered us a fantastic deal of £36 a month, which we thought was great! He also offered to ensure Mum's Virgin bill is paid off too so she could move to Sky. I received my first bill from Sky and I'm being charged £42+ at the moment. My mum…
Final bill from BT
I've made the switch to Sky for broadband and have received a text from BT saying they will inform me of the cancellation charge (which I've already been informed will be £103 which Sky are reimbursing me :) ) Just wondered when I should cancel my direct debit? I'm quite stringent with making sure i cancel all old direct…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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