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BT Buisiness Infinity 2 packet loss... "it's not a fault we deal with"...
OK so this is going to be a bit of a long post but I could really use some help trying to figure this out as it seems to be a fairly unique issue. So first off I use my connection for work and my work is game and virtual world environment design and development (I work with 3ds Max, Photoshop, SpeedTree, Mudbox and some…
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Sky don't want my custom then?
My broadband and talk contract is up and, being the brilliant money saver that I am, I thought I'd try to get a good deal again. Stupidly thought that ringing and asking them for a MAC code would be enough to be put through to the retentions department but no, was told I don't need a MAC code to move, thank you, have a…
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O2 broadband takeover by Sky
I had my broadband with O2. Recently O2 sold this section of the company to Sky. I got my first bill today and I'm being charged £5 per month for NOT having Sky TV and £2.50 per month for not having Sky Talk! Is this legal at all? I can't believe I'm supposed to pay for NOT having these services. I'm currently looking into…
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Mis-sold (?) TalkTalk
First post - hoping that someone might be able to advise. I took out TalkTalk essentials package back in December 2012 and have just discovered that I've been paying for a £5 mobile phone booster for over 12 months. I logged on to my account after receiving an email about the price changes only to discover the £5 booster…
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short term broadband
Hi could any one answer this, I am in the lucky position of now being able to spend six months in Australia at my sons house but need to to work on return to uk, I will need broadband for work, is there anyway I can get broadband for six months at a time as I plan to keep going to oz then back again, didn't really want to…
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Leaving Virgin..
For one of those BT deals but as regards termination, my minimum term is 12 months which is up at the end of May. So should i be able to serve a months notice at the beginning of May without charge ? It still adds up to 12 months. Whats BT like by comparison by the way ? Ive been with Virgin for years and the broadband is…
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Virgin Media Cancellation Fee
Hi all, Not sure if anyone has experience with this? I've recently moved house and upon trying to get my Virgin Media Fibre Optic Broadband installed was told that they cannot supply my new location with this service and that I had to cancel my contract. The contract was an 18 month agreement and I was only about 10/11…
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BT Broadband speed decline
Anyone else having these issues? :mad: For over 2 weeks now speed has dropped to 2mbps on a GOOD day, paying for (upto) 16 with an estimate of 4 - 6. Funny how this issue arose at more or less the same time as BT Infinity became available at my address...for an extra £10/mth... Is that just me being cynical? Fault was…
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My BT infinity broadband experience. Please advise...
Hello guys I have seen many BT complaints on here. I just wanted to share my experienceand hopefully many of you can advise and help me. I joined BT infinity broadband (40mb speed) in early January and I havehad a shocking service so far. My connection completely sucks, as it constantlydrops and the speed is very very…
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New Build and lack of fibre Internet infrastructure
Hi there - I wonder if anyone can help regarding cases where the builder has been forced to fund or partially fund the cost to lay the infrastructure or upgrade a cabinet 'after the fact' where they couls have received funding from BT initially if they just would have sought it...
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Moving abroad & want to cancel talk talk contract
I have been relocated to another country (next week) but my talktalk contract isn't up until Nov. They have told me that I have to pay £325 cancellation fee but I have a letter from work stating that I'm leaving the country. They do not provide the service to the country that I'm moving too so I have no option but to…
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PlusNet leave pensioners with service for weeks
I found out last week that my in laws, who are in their 70's, and rely on their Plusnet service for Phone and Broadband so that they can stay in touch with their Children and Grandchildren, have been without a phone line since 25th March. They also rely on the phoneline for their home security system having been burglaried…
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BT broadband upgrade Cancellation?
Hi, living in a rural location we've previously stuck with BT for our broadband & phone. However, the last couple of months we've gone over our usage limit so this morning I looked at upgrading to unlimited package which I signed up to. Stupidly I didn't really think of looking else where. However, this evening I realised…
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Three network 321
Can anyone help, I have read somewhere that you can top up with the 3 network on the 321 tariff with £5.00 if you do so online can anyone confirm if this is possible looking to join 3 on pay as you go just for data. Thank you
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New customer - unlimited internet best deal
I'm in a new built property do my phone line is not ' connected' all the ground work is there just not connected so I need to pay a fee for it to be connected (unless you go with by then it's free) But all I want is unlimited broadband (with the line rental- to provide the broadband) where is my best deal by wanted £30+ a…
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sky / bt broadband
Recently agreed a deal with Sky for unlimited fibre broadband at £7.50 a month for 6 months then £20 a month and also to switch my phone and landline to them. I was previously with BT and gave my notice and got a MAC code which expires on 28th April. The phone line was taken over by Sky on 14th. I am now told by Sky there…
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Virgin Starter Collection-Any good? Any haggle movement?
Been looking around as want to leave TalkTalk and maybe join Virgin, so been looking at their Starter Collection. Today out the blue, Virgin call me instead. Anyway he basically offers me the exact same deal as what I'd seen online (except he offered free installation as he called me, even though it states free…
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Primus cooling off
Hi, I have signed up with Primus mid March and had a installation and connection date of 14/04/14 (as I moved in a new built I had to have my line installed and activated) I am unhappy with the speed they have been providing (400kbs) they advised there is nothing they can do and I can't cancel as my cooling off period…
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Plusnet Broadband/Internal Wiring Advice :(
Hi everyone We moved into our house in December last year and we have had a lot of problems with our Plusnet broadband since they *eventually* managed to get us switched on (that took a long time!). The latest check I did showed 0.6 mps download speed and 0.3mbps upload speed :( This is with the line plugged into the test…
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No Telephone or internet connection
Hi all, We are a very small business and due to a 'fault' we have had no telephone or internet connection for a week. This is no fault of ours and we were not notified until the connection stopped. We operate lessons by appointment only and this is absolutely crippling us. We have to pay a lesson fee to each tutor when a…
