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Broadband & internet access

Archives for February 2014

Loss of virgin media tv and broadband service
We've suffered a total loss of service since last Friday 21/2 and despite numerous target dates, times and promises the latest deadline is next Friday 7/3 for a fix. The whole road is affected and many people are getting really cheesed off with the inconsistency, lies and lack of proactive information from Virgin. Over and…
Primus Price Increase From 1/4/2014.Chance to cancel contract.
"Line Rental & Calls From 1st April 2014 your line rental charge will increase by £1.20 per month. The call set up fee that is applied on all non-inclusive calls, such as calls to mobile phones, will increase to 14.5p per call. The cost of daytime calls to UK landlines will also increase to 8.4p per minute from 1st April…
WIFI Extender & Powerline Adapters
My parents and I own two houses next doot to each other and currently in my parents house I pay for Fibre Optic BB / phone line. Wifi in this house is perfect everywhere. In my house I dont have phone line or BB and previously have been using a Wifi Extender which does the job for WIFI in my house, however I have recently…
Need Some Advice: Virgin Media didn't cancel my service, now want to charge me extra
Hey all, So bear with me here, I'm just after a bit of advice. I took out a 12 month contract with Virgin Media in August '12, I let it run for the year, then phoned up to cancel in July '13 as I was moving house. I was told it would be fine and that they would cancel my service, no problems there. Skip forward to this…
Plusnet problems
Hi All. Been with PlusNet broadband and phone for several years now and have had no problems at all. However, since the storms here in Cornwall the service has been terrible with the internet dropping out completely and today I did a speed check and it was down to less than 1 m/b!! Sometimes the internet light goes red…
Best deal installing landline for internet
My daughter is in rented accomodation and wants to install a landine.She and the children all have mobiles so just want broadband. Who is the cheapest provider ? I am with TalkTalk and despite all the bad press I've always been happy.Any advice would be so helpful,she's on a tight budget but teenagers need internet access…
Are BT correct to charge me more ?
Briefly 4 months ago I moved from SKY to BT Broadband, Phone, BT Vision as their advisor persauded me it would be cheaper. Initially I signed up to their rental, £15 broadband infinity 1 and some extra call packages. The last three quarters the bills were £256, £195 and £205. Its only now I looked into it ( MY MISTAKE I…
Plusnet or Primus?
Help please - My daughter is moving house and now wants a fixed line phone + broadband. She cannot decide between PlusNet and Primus. Any suggestions and comments would be welcome
Moving from BT
I signed up to BT almost 18 months ago. I just called them to find when my contract ends and it does on 29th March so I will be leaving them then. I currently have line rental with them which is £16 a month and broadband unlimited which is £18 a month so I am paying £34 a month for broadband and line rental. BT are not…
BT Infinity speeds and switching to TalkTalk
Been with BT inifinity for two years now, the fastest download speed we have achieved to date is 14MB. I am therefore thinking of going elswhere as I am paying crazy money for the privledge TalkTalk are offreing a good package at the minute with speeds of up to 16MB. Do you think my speeds would be badly affected if I go…
Can I break BT contract if they keep overcharging me?
Hi, I was overcharged by £500 or so last December as they were charging me for two broadband contracts instead of one - quite a lot over I'm sure you'll agree for a home deal. They refunded me the money. Just before that bombshell, I had signed up for a years unlimited broadband with them but in the last two months I have…
Are virginmedia phone numbers portable?
I am about to threaten virginmedia with leaving but only as a ruse to getting a better deal however if they don't make an effort I might actually follow through. The main stumbling block to actually switching elsewhere is that for many years I have thought that you could not take your cable phone number with you. Is that…
Any do BB only?
Looking to get BB installed in an old buiding I've just aquired. It's in a rural area. Don't need phone line or tv.. Just BB. Currently have a "land line" with VodaDrone (One NET Express) so they come thru to my mobile anyway. Anyone know any companies who do BB only?
EE broadband offer
Existing customers can get EE broadband for £2 a month plus line rental (£11pm if paid up front) with £100 amazon voucher using code EEBB100. There is also cash back available on TCB of £101 (almost paying for the line rental!). Just wondering if anyone has experience of this - can you get both the cash back and the amazon…
Virgin Media Customers - Check your Bill
I signed up with Virgin Media in July 2013, which offered a 9 months promotional credit for the package I took which was £24 credit per month. After manually looking through my bill I found that they were listing the promotional offer but not actually refunding me for it. My last bill that was correct was november, and it…
Plusnet promotions for renewal/existing fibre customers
Hi, I got Plusnet unlimited fiber 12 months ago for half price for 6 months + cashback, so it was a very good deal and have been happy with the service (once the initial installation glitches were resolved). However, I am wondering what existing customers can negotiate to stay with Plusnet at the end of their 18 months…
Sky Broadband - Advice on what to do next?
Hi MSE members. I made a thread just over 2 weeks ago expressing my concerns over having only 5mpbs Download Speed and around 1 Upload speed. After help from others and still no luck i contacted Sky and did a walk through talk through diagnosis over the phone. I currently have my router (no phone connected) direct into a…
Cancelling Infinity
Hi, A while back we subscribed to BT Infinity. Paid the money to have the services installed (already been a BT customer for some time) and now we've got to move through no choice of our own as the landlady needs to sell due to financial problems. Where we're going is only temporary (4 months?) then we're hopefully off to…
Sky 'new customer' ?
Hello, I am currently a tenant, about to move out of the rental property into my own house. I was with O2 broadband (BT landline) until last week when I was moved to Sky. Now, in my new house I want to get Sky phone, broadband and TV but I was hoping to get a new customer's cashback. How will that work for me though? Can I…
Sky cashback
The Quidco Sky page says "Customers living in a block of 4 or more flats and/or if any installation is made by a specialist team and not Sky, cashback will not be awarded." Would this apply to a broadband only order? Topcashback just say "A customer is not eligible for cashback if they are using a communal dish."

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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