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Loss of virgin media tv and broadband service
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splot_2
Posts: 144 Forumite
We've suffered a total loss of service since last Friday 21/2 and despite numerous target dates, times and promises the latest deadline is next Friday 7/3 for a fix.
The whole road is affected and many people are getting really cheesed off with the inconsistency, lies and lack of proactive information from Virgin.
Over and above the normal refund for loss of service what advice would others give for a strategy for additional compensation or goodwill gesture from them?
The whole road is affected and many people are getting really cheesed off with the inconsistency, lies and lack of proactive information from Virgin.
Over and above the normal refund for loss of service what advice would others give for a strategy for additional compensation or goodwill gesture from them?
0
Comments
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You could try writing to them ...
Chief Executive Office
Customer Support
Virgin Media
PO Box 238
Wythenshawe
Manchester
M22 0WJ
or e-mailing to ... [EMAIL="neil.birkett@virginmedia.co.uk"]neil.birkett@virginmedia.co.uk[/EMAIL]0
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