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Thank You Orange For "Improving" My Broadband
I had an e-mail last week informing me that Orange would be carrying out work that would improve my broadband speed, great I thought. My broadband speed has now been "improved", my connection has reduced by 1500 kbps and my download speed has reduced by 1Mbps. Thanks for that :(
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Fibre for new build property
Hoping that someone can help with a problem trying trying to register for a fast internet connection in a new build property. I recently moved to a new build flat which is a new build in a built up area. The new postcode is recognised but only on some sites so when I check if I can receive Cable or Fibre to the premises…
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Migrating Virgin media emails
The good news is that if you want to migrate all your virgin emails to a gmail account, I can only vouch for this as I have just done it, it can be done. Go into your gmail settings: accounts and check emails from another account,which is your soon to be defunct virgin emails and in about 2 hours or so, your virgin emails…
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May be a silly question
I have bt infinity and am happy with it. I rarely use my landline as I have enough minutes on my mobile. I'm trying to cut costs. My contract is up for my phone line but I still have 6 months on my broadband. My question is, can I switch just my landline to another provider and keep my broadband with bt? I'm guessing that…
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Mis-Sold EE Broadband with a phone contract
I upgraded my phone contract from Orange to EE 14 days ago to a iPhone 5S & iPad Mini and was surprised when I recieved a wireless router in the post the next week, I have just looked through the contract and realised without my knowledge they sold me broadband ( They told me at the time they were giving me a option of…
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Got a call from TalkTalk to upgrade to TV / Youview package
Hello, Today, after having been a TalkTalk Essentials customer for 13 months, TalkTalk called me out of the blue to offer me an upgrade for a TV package "at no extra" cost. I'm currently paying 10-12 GBP on average a month including a free International Calls Boost (I pay line rental once a year upfront). The new package…
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bt complaints
we have had nothing but hassle with bt promise after promise after promise, rang up on the 11 august to get infinity said it had all gone through which it hadn't went through this 4x told they would sort it which they didn't, loads of phone calls to them none retuned as promised,finally got a date for the engineer to come…
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Talk Talk TV really worthwhile?
I've been with Talk Talk for quite sometime and I had been suffering download speeds of less than 1 mbps. Complaining via their foreign customer services proved hopeless as I couldn't understand them anymore than they could understand me. I then joined their customers forums and after tinkering with my line they managed to…
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Free Broadband (1 year) when you buy a Tesco hudl tablet!
Just spotted this: http://www.hudluser.com/viewtopic.php?f=14&t=24 1 year broadband (Tesco) When you buy a Tesco hudl. You have to buy Tesco homephone, though, at £14.90 per month, but this includes line rental along with evening and weekend calls. A pretty good deal if you are in the position that you are 1. Buying a…
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Requesting a MAC code via post
Hi I was wondering whether anyone has successfully requested a MAC code from their broadband supplier by post rather than by phoning them. Reason for asking: I know I will be kept on the phone for a while being passed from person to person then put on hold etc trying to sell me a new deal etc etc before I eventually get my…
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Virgin Broadband Problems
I have had ongoing problems with Virgin Broadband and TV in my area (York) for the past 4 months. The latest problem started yesterday and I was advised that the resolution date will be 7th October 2013. I had 3 months of problems from July to Sept with a similar area wide problem stated as the cause. The scale of the…
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How to get the best fibre-optic deal virgin?
Hi, I am looking to change from my talktalk phone and broadband package to a virgin fibre-optic broadband only deal. Basically I am looking for a faster connection and am fed up of paying for a phone line that I never use. The cheapest deal I can find is the 30mb deal for £17.50 for the first 3 months then £22.50 for the…
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PLUSNET...arrrrggghhhh!!
ok. so i signed up for Plusnet at our last address and although service wasn't great..kept dropping out, i decided to give them a go. We have moved into a new flat and wanted to transfer the service. I gave notice of the move on the 20.08.13. It is now 01.10.13 and today they only just connected our phone line! Three…
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BT - "back billing" for broadband service
Hi I have just assumed the treasurer role at my local voluntary run Playgroup and am trying to establish our rights against BT. In summary, BT have provided telephone and broadband services to the Playgroup for many years with their invoices settled by direct debit, typically £28 a month. In August BT amalgamated the…
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Sky/on demand/connection
Hi, have just received a free On demand box. Problem is my router is in one room, and sky box in another (30 feet away). I need something to connect the two. (Cable suppliedis 8" long !). Any ideas/cost for a lead. Don't really want to go down the route of wireless/magic eyes/gizmos, just a lead (HDMi ?) thanks
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A chat with BT.
Bit of background. I ordered BT infinity for the sports a few month back, when it came to installation, it was a nightmare getting them to turn up. I rang complain and had £20 credit given to me. When I checked my bill today there was no sign of the £20. So here's my chat with an advisor. A genuine mistake her, or normal…
