bt complaints

superstar67

we have had nothing but hassle with bt promise after promise after promise, rang up on the 11 august to get infinity said it had all gone through which it hadn't went through this 4x told they would sort it which they didn't, loads of phone calls to them none retuned as promised,finally got a date for the engineer to come out my partner took time of 2/10/13 for the engineer to come out waited in all day and no one came,my partner rang them today and they don't know nothing why the engineer didn't come out why it has taken so long to get sorted. I want to make a formal complaint how do I go about doing it

thanks Sharon

mije1983

http://bt.custhelp.com/app/answers/detail/a_id/41504/c/346,402,404/related/1

superstar67

mije1983 wrote: »

http://bt.custhelp.com/app/answers/detail/a_id/41504/c/346,402,404/related/1

I ment someone high up those 0800 numbers, will be on the line for ever, sick of ringing them

caveat_emptor

Write to Warren Buckley MD Custmer Services at the BT Correspondence Centre and email him with copy of your letter,. he won't get to see your letter but you will get a response. Or go through the BT Complaints Procedure. The 0800 numbers are just a delaying tactic.

WTFH

My experience with BT is that it's best to use the website, not the phone, if you want to order anything, or organise something. Calling them up just doesn't work.

BT_company_representative

Hi Superstar67,

I'm sorry for the delay getting set up on BT Infinity and also that the engineer didn't attend yesterday. I can help sort things out from here. You'll find my contact details in my profile.

Whenever we've received your details we'll take it from there.

Cheers

Robbie