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Broadband & internet access

Archives for May 2013

Virginmedia BB/TV & Phone
Hi, I have virginmedia for all three (BB/TV & phone). I have actually been really happy with their service on all 3. However, we are moving house in a couple of weeks, and unfortunately VM can't provide any service at all to our new address (quite rural). I called them today to see how we stood and the chap told me he…
Had enough of Virgin Home Media Broadband - Need a better service
Hello. I've been with Virgin Media Home Broadband for 3 years now and it's been ok until the last month. I'm on 120mb package which I use for Xbox Live and heavy PC downloads and video streaming. Unfortunately, Virgins service has gone rubbish recently, I can't even watch any YouTube video at 240P without it buffering or…
Broadband price war?
According to Telegraph, the start of broadband price war. Any thoughts on what Sky/Virgin will do in response?
EE charging when you've left
I switched providers from orange to plusnet in April. However i noticed orange were still taking money out of my account. I cancelled my DD but then got an email saying i would be charged a late fee. I called up yesterday and was told plusnet haven't told them about the take over therefore the line was still active. The…
Which BB to choose
Hello MSE's :wave: I have recently moved in to a new place with the Fam:j and am looking to get BB. Ideally i would like just to get BB only as we only ever use our Mobiles as we have cracking deals with our Mobile providers. but having looking at various links from MSE boards it does work out cheaper to get BB and LL.…
EE forcing me into 24 month contract. Help and advice needed
Dear All I hope you are well. Basically Orange were contacted me constantly about their Ipad offers. I begrudgingly accepted. However I cancelled the order 24 hours before delivery. I was not a home on the day of the delivery (19th April) and my relative refused the IPAD but took their 4g EE mobile broadband. I was meant…
Which Broadband provider is BT as bad as people make out?
I'm not sure what the best BB deal is anymore. I am moving next week but need a cross over between houses in terms of internet access so ideally want to set up a new account. I currently have an old O2 package which i realise will go to sky but i am long past the end of the term so can cancel and think i want to to be…
Plusnet - Wifi signal strength
Hi all I've just signed up with plusnet, however I wondered if anyone else has/is experiencing the same problem as me. We've been connected for about 2 weeks, but having wifi signal problems: 1. in the room with the box (main phone line point) signal is full 2. in room with the box turn my back on the box and the signal…
The Plusnet Link on here isn't totally current
I followed the link to get Essentials broadband with plusnet from the link on this forum. It was £2.99 per month for 9 months then £5.99 for the final 3 months. It also includes the option to reduce the cost even further if you pay the line rental for 12 months in advance, down from £174 to £131.88. What has been omitted…
Help! getting different broadband test speeds
I decided to do a broadband speed test today as my connection has been a been dodgy recently. Anyway I went to the broadband speed checker page to gauge what kind of speed I have coming to the house. I decided to use the Ethernet cable from my Virgin router to my laptop as that should give me the best reading/good…
Talk Talk - moving home
As I discovered 6 months ago when I last moved house that when you want to move your Talk Talk broadband you must enter into a new contract, which means signing up for an additional 12 months. Now I'm moving again and face the same scenario. I recall having a bit of an argument about this last time around as I couldn't…
Massive talktalk cancellation fee
For personal reasons we need to end a talktalk contract that has 17 of 18 months remaining. It is phone, broadband, and TV. We expected a high termination fee for this, but they're demanding £450! It would only cost us £500 to keep the contract over the next 17 months. This seems completely unreasonable. Do you have any…
Changing homephone & b/band - same supplier, queries please?
Hi I've got my internet with BT at the moment, BT infinity. I've had it a year and my momthly cost is gonna go up as my While it's nice and quick, I feel that I can really manage with amonths cheap rental runs out this month. cheaper internet and phone package as I am trying to cut household costs. I don't mind…
Ee : Keep away
Something to be cautious before you put pen to paper with ee. You will need to change your home line number. They have two different sales and customer services which begin with 0844 .. They collect £10 deposit for router if you go in your local branch shop which is non refundable if you cancel ..
Switching and best deals
I want to switch from my current talk talk broadband (had a few issues now and again and sure I can get more stable and faster ..probably cheaper as well Have full sky tv package if that makes any difference but I am sure someone told me I had to go back to a BT line before I could move to someone else ? anyway how do I…
Best Router Providers
Is there any of the Providers ,that do a decent or better Router than there competion ? ;anyone worth swittching to based on the one they provide ?
Plusnet offcom, and overcharging
Ive been with plusnet for a good few eyars now, and all is mostly well, however theres one thing that severly irratates me, and thats is the fact that plusnet are overcharging for their broadband. As far as things go there are tow price systems that they use, a low cost area, and a high cost area. These are defined by…
talktalk - fibre any good?
Have been with talktalk for a year. Seems fine although recently we have to reset the connection quite often. We get about 10mb speed. Looking to renew and have been offered £6.25pm for the Fibre for 12 months but for an 18 month contract (normally £10pm). To stay on the current broadband is £1.25pm for 12 months (+line…
Mobile Broadband continued Direct Debiting my bank account for months!
Hello people! I'm new to this site so I'm not sure if this is the right place to post this or if theres already been an other post about it but hope a bright mind can help me. Back in 2010 I had a 2 year mobile broadband contract with Three ending in 2012. So, 1 month before it is due to end I call them and make sure to…
Two broadband accounts at the same address?
Hello, Does anyone know what happens if there are two broadband accounts at the same address, presumably using the same physical landline? Since BE and o2 customers are all moving to sky, I've had two 'Welcome to sky' letters - one for me as I'm with o2, and another for someone I've never heard of who is apparently with…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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