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My 'SuperFast' Virgin Broadband is shocking!
Hi, I have recently had virgin installed at my new house. Almost daily this cuts out for hours on end, and is totally unusable. My partner has had numerous lengthy chats with them where they have fiddled with things there end, and it always works for a few hours, but then inevitably fails again. We've had it twice in our…
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Sky Broadband - network hacked question
I bought a new Acer Aspire D270 with McAfee antivirus software installed. I've only used the internet on it a few times but each time it was very slow. I thought it was the McAfee software so I rang the helpline. The assistant accessed my laptop and said that my network had been hacked and there were eight separate IP…
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Best complaint route to BT
Hi, I am having such immense and prolonged trouble with BT broadband that I can't face repeating the details right now. Does anyone have any experience into the best routes to use for getting some action regarding service provision, and reasonable negotiation as to compensation please?
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Plusnet Upping Their Phone Prices From 28/10/2012
See this thread : https://forums.moneysavingexpert.com/discussion/4177239
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Trying to help someone......
A friend of mine currently is not on the internet but has decided she wants to go online. She is going to buy a laptop and wants to know the cheapest way to get online with the least amount of hassle !! She has a BT phoneline. Any recommendations would be appreciated - I have found talk talk at £3.25 per month (for 12…
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Cancelling BT Contract - Poor broadband service!
Hi, I have been in a "contract" with BT for just a little over a year and have had terrible service from day 1! Constant slow broadband speeds and broadband cut offs for 2 days. I am always on the phone to BT (at least once per week) reporting this and after speaking to them for between 40 and 60 mins on each occasion I am…
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Broadband For A Student
Hi my niece is going to start her second term at uni on monday she shares the house with some other girls and they need broadband whats the best way to go about this please.
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BT lies are accepted by Ombudsman
What chance does any one have when you experience a really bad service from BT, then go through the channels of the Ombudsman only to find that all the evidence you send them falls on deaf ears and BT simply lie. I ordered Broadband via BT to a home that had never had Broadband before. BT couldn't supply in given time so I…
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Supanet charging after move to new ISP
Hi folks, Hope you can help. In May I switched from Supanet to Plusnet for both my telephone and broadband service. As I've done with each prior ISP move, I obtained a MAC code from Supanet, gave it to Plusnet and they did the rest. However, this month I realised that Supanet are still taking payments from my bank account…
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BT Cancelled Broadband Instead of Home Move
Hi, Just wondering if anyone has had a similar experience with BT. I moved home in February and booked a home move for our Broadband only service with BT. On awaiting the home move to take place I queried with BT why it was taking so long. They looked into it and advised due to an error they had actually cancelled the…
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Virgin Broadband Router
Hi all, Bit of a silly question, but does the broad 60Mb broadband w/o phone line (http://store.virginmedia.com/broadband/compare-broadband/60mb.html) include a wireless router as part of the installation charge or not? Thanks!
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BE Internet provider
On Broadband Choices BE is showing as the cheapest broadband offer (broadband only) - £8.50 for 10Mb speed and unlimited download. Notice BE isn't included on any discussion here - a good ISP or one to avoid?
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Which ISP gives you a dynamic IP address ?
Hi all As the title suggests, which ISP gives you a dynamic IP address instead of a static one ? I used to be with Orange a few years ago and apparently everytime you switched off the router (and then back on again), you were given a new IP address. For some odd reason, it doesn't seem to work with 02 which I'm currently…
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Sky Talk and broadband
Trying to cancel all of sky talk line rental and bb with sky and they are telling me cos I kicked up a fuss back in January cos I was paying £10pm instead of £7.50pm for unlt bb they entered me into a new 12 month contract which is now stopping me from cancelling all of my talk and bb. Can they do this?
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Should I go with O2???
Hi, I can get the works package on O2 for £8.75 a month if I sign up for 12 months. Should I go for this or are there any better deals out there. Thanks
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Cheapest broadband only?
Hi there My brother is trying to cancel with Virgin Media as he is not working and cannot afford the internet. They have called him today again and offered him 30mb for £17 per month, tells me there is no line rental on top. Is this good or is there something better? I really do appreciate any help x
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Virgin Double Speed Delay success
So mainly for the reason that when we were on Sky they promised, now Virgin is an estimate but Sky gave 3 promises over 2 years, this £17 PM broadband that other people were paying £5 per month for was going to be upgraded to the new line, in our area, never happened. So as people here know Virgin in early January promised…
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Do I really need a landline to get broadband?
Basically I want to get broadband but I never plan to use my landline. I phoned o2 and they're telling me I need a landline and that will double the price. Is there a way to get broadband without a landline? And if not are there any landline providers that dont charge monthly and just charge per call as I'll never use it?
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cancelling mobile broadband from 3
3 'customer service' are taking the p1ss surely? I spent half an hour on the phone yesterday saying, 'no I'm not interested, please cancel' over and over and over again. 'no, I'm not interested in the retention deal' 'no, I'm not interested in passing it to a friend or family member' 'please just cancel it' 'no, I no…
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Virgin media
Hi, I'm moving to Chessington in SW London and considering signing up for Virgin broadband, which is what the current residents of the house have. Does anyone know how I can find out the real-world speeds there (have tried contacting the current resident but they haven't replied.) Can Virgin tell me over the phone?
