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Wrong TV
We bought a 43 inch TV as a gift for someone a few days ago. We dumped it in their flat and immediately took them away for a few days, so it hasn't been looked at nor opened. I received an email from the store manager to say they have given us the wrong TV, 55 inch instead of 43, and to contact them to discuss. The problem…
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No delivery received - who is responsible?
I ordered two potted roses from Roots Plants and paid £6 for delivery (so no small amount). The delivery was due 2 June and we received notification of the time slot from the delivery company DX. I was in for the duration of this time slot, but nobody came and then I received an email saying that the roses had been…
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Password over the phone
I was asked over the phone last week to set up a new password for a cooperative bank account. I refused and went to a branch, where I was asked to set one up verbally in earshot of other customers. Isn't it the case that online banks and banking staff will never ask for your password?
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Display table sold as seen
I bought a marble table which was a display item and was told this was'sold as seen'. I checked the table for any marks etc when I signed the invoice and paid and there were no marks etc. On delivery 5 weeks later, there is a scratch in the centre of the table. I only raised this with the company to advise of this 2 days…
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phone trade in samsung fold screen crack
So i pruchased a galaxy fold 3 from amazon 14 months ago... I wanted to trade up to a new galaxy s23 ultr like i have... Samsung gave me a £400 trade in again my fold Galaxy 3 .... after getting new and returning old to samsung they are saying i have a crack on the fold 3 screen which i have never seen. They included a…
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Nike refusing to provide refund
Hoping someone may be able to provide advice. Slightly concerned since I’ve seen a few similar posts re Nike on the boards here and they seem reluctant to provide refunds. I sent back a pair of Nike trainers end of May (too small) using Royal Mail 48hr tracked label Nike provided.I have proof of postage, screen shot of…
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How long does a company have to collect goods incorrectly sent?
Hi I have a situation i would like some advice on. I have received goods from a company (value £2700) in the wrong size on 17/05/23 They have since sent the correct goods (received 24/05/23) and i sent address for collection of original delivery. I have heard nothing since (now 05/06/23) How long does the company have to…
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Rights with O2 data
Hi, at the risk of being highly embarrassed & being termed v stupid: I wanted to ask a question re my rights with O2 packages. I’ve been customer of O2 for many years. In June 2020, I/O2 set up a monthly package so I could get an IPad Pro. I’ve been paying monthly for the Device at £22.30 & the Airtime of approx ?£20.85. I…
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TV Not As Described?
Hi everyone We bought a small 24 inch LG TV for our caravan yesterday. My husband and I don't know a lot about TV specs so we asked a staff member in the shop about this TV which is HD ready. I asked if we can still get HD channels if it is only HD ready, and the staff member said you can still watch HD channels but they…
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suit alteration
i have bought a suit in BOSS store they have altered jacket and it is terrible job i have left it with them to try and fix, what are my rights if i go back and am not happy?
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Legal - Car related
Scotland. If a vehicle has been deemed unfit for public highway, is it therefore an unroadworthy vehicle, and if so, is it illegal for a dealership to have sold this vehicle to an unsuspecting member of the public? Many thanks for any help.
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Sounds a bit Fawlty Towers/Only Fools & horses......
OK I will cut to the chase, paid a local electrician to install outside lights and hang a relatively heavy chandelier above a staircase 10months ago. Total cost £450. I had seen the recommendations for his work and company. The chandelier is about £600 new, I managed to buy it at a discount. As if this morning the…
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Is this retail outlet within its rights?
This is a weird one. Purchased a shirt at Fraser at Rushden Lakes today, clearly priced at £70. A minute after paying at checkout I clocked the receipt at £80. Queried this with the sales assistant, who checked and confirmed £80. I decided against purchase and asked for a refund. Declined. Instead, Fraser was prepared to…
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Booking.com
We booked an apartment with booking.com for a place to stay when visiting family in Southampton. We are a family of 5 with 3 young children. After a 6 hour journey we arrived at what you would call an unclean, mouldy and not fit for purpose apartment. It stank of stale smoke but was advertised as smoke free. We were unable…
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Ninja food processors, known fault
Hi all, I hope this is the right place for advice. I bought a Ninja food processor in January 22. Light use, probably once or twice a month max. February 23 comes and the nylon/plastic wheels on the bowl have worn out. I contacted Ninja in Feb by email but recieved a reply saying to call them, to which I didn't due to one…
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Lifetime Gym Membership
I bought a lifetime membership to a local gym back in 2014, all the promotion material and the contract I signed clearly state 'lifetime' membership - actually written in the membership type field by the owner! They are now saying that it was actually only a 10 year membership, they have not notified anybody of this change…
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Enterprise Car Rental - Charging more than agreed onto CC
Hi all, I have a long and painful story where we hired a car from Enterprise in Nice (France) using a company code which gave us a discounted rate. On collection, the local team weren't happy about the rate and wanted to charge us full price. We held firm. Eventually we signed the contract with the discounted price and…
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Poor service
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Restricting the right to return faulty goods?
Bought some books online from a high street bookstore. 2 of the books arrived damaged. Have been told by the shop I must send photos before I can post them back. I have told them I do not own a camera. They say I can not return them then as it is store policy that photos must be sent first. Is this legal? I thought I had…
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Bought mobile based on MSE’s phone finder on basis I’d get £100 Currys voucher [Merged]
I bought a Google Pixel 7 in November based on MSE’s phone finder tool which said that I would receive a £100 voucher within 30 days of the 29th of November. I and many others, documented at ID mobile’s forum, have still not received our vouchers and I wanted to know if we have any recourse or if MSE Know anything about…