Sounds a bit Fawlty Towers/Only Fools & horses......
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L9XSS
Posts: 438 Forumite
OK I will cut to the chase, paid a local electrician to install outside lights and hang a relatively heavy chandelier above a staircase 10months ago. Total cost £450. I had seen the recommendations for his work and company. The chandelier is about £600 new, I managed to buy it at a discount. As if this morning the chandelier has dropped onto the middle staircase from he plaster ceiling. Chandelier is beyond repair, thankfully no one was underneath it. I’ve contacted the electrician to see what he has to say. I’ve taken photos of the damage, thankfully I still have photos of the before and fitted chandelier relating to the ceiling as these were requested to provide me with a quote for the initial work. I’d saved long and hard to have this work done, only being able to get it done the month I paid my mortgage off. I’m disappointed. What should my next steps be? Any advice would be gratefully received.
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L9XSS said:OK I will cut to the chase, paid a local electrician to install outside lights and hang a relatively heavy chandelier above a staircase 10months ago. Total cost £450. I had seen the recommendations for his work and company. The chandelier is about £600 new, I managed to buy it at a discount. As if this morning the chandelier has dropped onto the middle staircase from he plaster ceiling. Chandelier is beyond repair, thankfully no one was underneath it. I’ve contacted the electrician to see what he has to say. I’ve taken photos of the damage, thankfully I still have photos of the before and fitted chandelier relating to the ceiling as these were requested to provide me with a quote for the initial work. I’d saved long and hard to have this work done, only being able to get it done the month I paid my mortgage off. I’m disappointed. What should my next steps be? Any advice would be gratefully received.
A long shot, but was it hung underneath a water tank or pipework? Any chance there's been a leak that's softened the fixings?
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Can we take it, that it was fitted into the joists & they are in a sound condition.
That the chandelier came with instructions as to just what type fittings were to be used, what it should be mounted to?
Other than that. One for your home insurance to deal with.Life in the slow lane1 -
Is an electrician qualified to assess how a heavy chandelier should be hung or is he qualified to do electrical work and fitted the chandelier as the customer requested?1
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Aylesbury_Duck said:After 10 months the onus is on you to show that poor workmanship was the cause of it falling.
That's not to suggest it wouldn't be a good thing to have to support your case but from the CRA I can't see anything that states it either way for services
OP, assuming the service wasn't performed with reasonable care and skill, you'd be looking at a repeat performance for the fitting and then a price reduction if not performed (or not possible) and IMO that price reduction should be close to the full price of fitting.
Regarding the Chandelier you would be seeking damages for it's cost, you aren't entitled to betterment so perhaps a small deduction for the 10 months it was hanging (I would expect a Chandelier to have a long life so this wouldn't be much of a deduction IMO).
Best thing to do is wait and hear back, if the offer is replace and refit then that's great, if it isn't pop back for more advice1
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