Ninja food processors, known fault

FooBlues38

Hi all,

I hope this is the right place for advice.

I bought a Ninja food processor in January 22. Light use, probably once or twice a month max.
February 23 comes and the nylon/plastic wheels on the bowl have worn out.

I contacted Ninja in Feb by email but recieved a reply saying to call them, to which I didn't due to one reason or another. Fast forward to today, I've called them and been told there's nothing they can do at it's or of warranty. Now, I appreciate that I'm a few months late but the fault was reported a few days outside of the warranty. Where do I stand with this? Their website is full of reviews and images showing that it's a frequent fault can I argue that this is a known fault and that the goods are ultimately not satisfactory and request a refund or money back?
I'd be happy to accept a replacement part but looking at the other reviews it might not be worth it.

powerful_Rogue

FooBlues38 said:

Hi all,

I hope this is the right place for advice.

I bought a Ninja food processor in January 22. Light use, probably once or twice a month max.
February 23 comes and the nylon/plastic wheels on the bowl have worn out.

I contacted Ninja in Feb by email but recieved a reply saying to call them, to which I didn't due to one reason or another. Fast forward to today, I've called them and been told there's nothing they can do at it's or of warranty. Now, I appreciate that I'm a few months late but the fault was reported a few days outside of the warranty. Where do I stand with this? Their website is full of reviews and images showing that it's a frequent fault can I argue that this is a known fault and that the goods are ultimately not satisfactory and request a refund or money back?
I'd be happy to accept a replacement part but looking at the other reviews it might not be worth it.

Did you buy it direct from Ninja?

As it's over six months old, the onus is on you to prove that it failed early due to a fault that was present at manufacture. That could be via an independent report. If you pay for a report and it's in your favour, you can claim the cost of that back along with a remedy of repair, replace or refund. The retailer can choose the most cost effective method. If it's a refund, it can be partial due to the use it's had.

Aylesbury_Duck

Did the warranty elapse between their email and you getting round to calling them four months later?

the_lunatic_is_in_my_head

powerful_Rogue said:

Did you buy it direct from Ninja?

As it's over six months old, the onus is on you to prove that it failed early due to a fault that was present at manufacture. That could be via an independent report. If you pay for a report and it's in your favour, you can claim the cost of that back along with a remedy of repair, replace or refund. The retailer can choose the most cost effective method. If it's a refund, it can be partial due to the use it's had.

This is pretty much correct OP.

When you say "Their website is full of reviews and images" if that means 50 rather than 3 showing your same problem then I would be tempted to send a letter before (templates on Google or there are some firms online that will send one for a small fee) requesting a replacement part, or if not available a replacement processor, as a remedy to the goods not conforming to the contract in terms of durability and see what they come back with. 

If you purchased somewhere other than directly with Ninja this needs to go to the retailer as your rights are with the company that sold you the processor. 

You could also try posting on their social media. 

If you wish to follow the legal route by using small claims then you need to demonstrate on the balance of probability there was a problem with the goods, which is typically done with an independent inspection. 

FooBlues38

powerful_Rogue said:

FooBlues38 said:

Hi all,

I hope this is the right place for advice.

I bought a Ninja food processor in January 22. Light use, probably once or twice a month max.
February 23 comes and the nylon/plastic wheels on the bowl have worn out.

I contacted Ninja in Feb by email but recieved a reply saying to call them, to which I didn't due to one reason or another. Fast forward to today, I've called them and been told there's nothing they can do at it's or of warranty. Now, I appreciate that I'm a few months late but the fault was reported a few days outside of the warranty. Where do I stand with this? Their website is full of reviews and images showing that it's a frequent fault can I argue that this is a known fault and that the goods are ultimately not satisfactory and request a refund or money back?
I'd be happy to accept a replacement part but looking at the other reviews it might not be worth it.

Did you buy it direct from Ninja?

As it's over six months old, the onus is on you to prove that it failed early due to a fault that was present at manufacture. That could be via an independent report. If you pay for a report and it's in your favour, you can claim the cost of that back along with a remedy of repair, replace or refund. The retailer can choose the most cost effective method. If it's a refund, it can be partial due to the use it's had.

Yes bigger directly from Ninja. There are numerous reviews online with the same fault, displayed on the Ninja website. Would this count as a evidence to show that there's a fault?

If not, any recommendations as to who or how to gain a report?

the_lunatic_is_in_my_head

FooBlues38 said:

Yes bigger directly from Ninja. There are numerous reviews online with the same fault, displayed on the Ninja website. Would this count as a evidence to show that there's a fault?

If not, any recommendations as to who or how to gain a report?

It may or may not depending upon the view of a court who would make the ultimate decision, you'd certainly be in a stronger position with an independent inspection and you could try an appliance repair type person/company. 

As Ninja have told you

FooBlues38 said:

 been told there's nothing they can do at it's or of warranty.

It's advisable to make it clear to them that you are seeking a remedy under the Consumer Rights Act not the warranty as what they've told you is incorrect (most likely what staff are trained to say).

The letter would be the best way to do that IMHO as a cheap and easy first step  

powerful_Rogue

FooBlues38 said:

powerful_Rogue said:

FooBlues38 said:

Hi all,

I hope this is the right place for advice.

I bought a Ninja food processor in January 22. Light use, probably once or twice a month max.
February 23 comes and the nylon/plastic wheels on the bowl have worn out.

I contacted Ninja in Feb by email but recieved a reply saying to call them, to which I didn't due to one reason or another. Fast forward to today, I've called them and been told there's nothing they can do at it's or of warranty. Now, I appreciate that I'm a few months late but the fault was reported a few days outside of the warranty. Where do I stand with this? Their website is full of reviews and images showing that it's a frequent fault can I argue that this is a known fault and that the goods are ultimately not satisfactory and request a refund or money back?
I'd be happy to accept a replacement part but looking at the other reviews it might not be worth it.

Did you buy it direct from Ninja?

As it's over six months old, the onus is on you to prove that it failed early due to a fault that was present at manufacture. That could be via an independent report. If you pay for a report and it's in your favour, you can claim the cost of that back along with a remedy of repair, replace or refund. The retailer can choose the most cost effective method. If it's a refund, it can be partial due to the use it's had.

Yes bigger directly from Ninja. There are numerous reviews online with the same fault, displayed on the Ninja website. Would this count as a evidence to show that there's a fault?

If not, any recommendations as to who or how to gain a report?

All depends. If they have sold 100 and there are 50 comments relating to this fault, then potentially. However if they have sold 200,000 and there are 50 comments, probably not.