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They won't cancel my order
I ordered some wall lights from Tradesuperstoreonline (wish I'd checked the reviews first as now I have they look awful, with so many people having issues!) I know this bit is my fault, but I somehow didn't see the shipping (£19.99) and taxes (£19.71) that were added on - I suspect they weren't very visible but admittedly…
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Repair under warranty - what if discovered counterfeit or refurbished by unauthorised party?
Hi all I purchased a used Dyson airwrap for around £400 from eBay, from a seller that has 99.8% rating from almost a million items sold, so I assumed they were a reputable seller. I paid via PayPal which took payment from my credit card. The airwrap is one that connects to the MyDyson app, which it still does successfully,…
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Electric recliner chair: fault and complaint
On 2nd April 2019 I paid Kettley’s, an independent furniture shop, a deposit for an electrically powered recliner chair, then paid in full on 22nd May, both with a credit card. Since the delivery – I think on the same day I have had 6 visits, 4 from Kettley’s, 2 from the manufacturer to try to stop a screeching sound from…
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App/Online ordering platforms profiting by charging customers a “service fee”
App/Online ordering platforms are profiting by charging customers a “service fee” If a business had internal improvements to make a better customer journey/visit while at their premises or website they don’t charge their customers a fee for using them, or if the roof leaks or something does not function as intended, the…
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Is this misleading, or am I being stupid?
I bought this instore at Sainsburys Nissin Soba Protein Classic Instant Wok Style Noodles Pot 92g | Sainsbury's The reason I bought it was simple. It said in very large lettering on the front "Source of protein - 18g per pack". I reasonably took the "per pack" at face value and took it to mean "per pot". I would not have…
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Amazon purchase of Samsung phone. Fault caused by samsung update, just outside UK warranty.
Morning all Wondered if anyone could assist please. Our daughter has a samsung phone that has started boot looping after an update in March. We've been speaking to Amazon for over a month, who have basically been stringing us along. They have been 'contacting the seller' 2 or 3 times (who looks to have done a runner) and…
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Time to deliver
I ordered something online, rough cost around 150 pounds using a credit card. I got an acknowledgement email but that was followed by another email stating that because they were a shop and relied on the manufacturers to supply the goods, there could be a delay of up to 16 weeks. This was not stated on the website when I…
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GETTING A NEW BOILER
I had a couple of bursts in my kitchen with my heating pipes and the plumber who fixed them for me said that my pipes were of poor quality and needed replacing so as my boiler was over 30 years old it would be best to change to a combi boiler and get new pipes and a new system in. So saved up for a year and then contacted…
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Refusal to return postage under DSR
I bought shoes online from Hotter but they didn't fit and had to return them. I understand the Distance Selling Regulations and how I must contact the company before returning them. I sent the following email: "Customer Number - xxx, Name, - xxx Order Number - xxx I have received the trainers - Dashzs 032 today but I am…
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Capital one not refunding disputed transaction from online scam.
My friend was scammed online from a website. The site has heavily photoshopped product images and the product received was nothing like the images depicted nor the description of the product. Also the site stated money back gaurantee, easy returns and prepaid returns label. Anyway, I followed the returns procedure, the…
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Car Warranty
Hi- We recently purchased a New Car from a UK Wide Vauxhall Dealer- prior to the purchase we flagged to the dealer that there was a note that the Car we were buying may have been involved in an accident. This was immediately shut down by the salesman and we were assured that prior to collection the car would be serviced…
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Unsolicited Goods? / Wrong address scam
New forum user here - I'm trying to work out if the situation I'm in means I have unsolicited goods or not and what my rights are. Recently a package arrived at my address completely out of the blue. I did not order anything from the company who sent it. From the codes on the box I can see it's a household appliance with a…
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Hotel booking refund claim
Back in January this year I booked a stay with a hotel chain (Holiday Inn), the booking type was a non-cancellable but modifications allowed and payment was taken via credit card (mastercard). However due to change to circumstances and the fact that other dates were cheaper, I looked at changing to other dates and…
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Currys and out of warranty
Ginu bought a laptop last year in Feb 25, the laptop will not power on. I took it to currys i explained my consumer right, they are saying in order to sent it off for repair for an assessment to see if it is a manufacturer fault that I need to pay £50 upfront which is refunded if it is a manufacturer fault. I am arguing…
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Bank statement as proof of purchase
I tried to return something as faulty (a hole in the upper of the shoe after 3 months) and was told a bank statement will not be accepted as proof and I could have a credit note only. Is this correct?
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Booking.com Host demanding undisclosed deposit after booking and refusing to honour booking
I’m hoping someone here has experience with this kind of situation and can offer some advice, because I’m getting nowhere with Booking.com. I booked a property through Booking.com for a trip with my children next week. It was for a house, for a couple of days to be able to take my son for some medical appointments. Can't…
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SCS furniture
seriously need help from someone that knows … We purchased a 3 seater and 2 seater suite from SCS instore in December 2025, it was delivered to us on 25th March 2026, Wednesday just gone. then the problems started. On delivery day, the delivery man noticed that the power headrest on 1 seat was not working, he undid some…
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Ripped off by Outside Clinic opticians - is there anything I can do?
I requested a home eye test with Outside Clinic who charged £210 (after NHS voucher deduction) for two pairs of glasses. One of the pair is fine, but the frame on the other is bent and the prescription is wrong. While on hold with Outside Clinic to report the issue I read the receipt and googled the frame model numbers. I…
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Tesco Complaints: Here is the email you need to contact them . . .
ceo.customerservice@tesco.com The C.E.O. himself shall not reply, but a senior underling will. Now I've made this public, how long this will be available is anyone's guess. This took over an hour to find: it's not online, they don't list it in the Tesco help/customer service section, it was only revealed to me after…
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Consumer Rights Act 2015 - Used First Car, can I claim?
Hi all, TL:DR: I recently bought my first car (a 2014 Peugeot 208 1.2l petrol) which had 127,000 miles for £1,495, a few issues with it and now I want to reject the purchase, need to know if its a viable option. When I drove home with it (18/04/2026), I was sitting in the car letting it idle while I configure the settings…
