Currys and out of warranty

staituk

Ginu bought a laptop last year in Feb 25, the laptop will not power on.

I took it to currys i explained my consumer right, they are saying in order to sent it off for repair for an assessment to see if it is a manufacturer fault that I need to pay £50 upfront which is refunded if it is a manufacturer fault.

I am arguing with them that I do not need to pay any upfront cost as consumer rights says the trader has to bear the cost.

I am arguing with them that they have to send it off for repair, and I dont have to pay .

I have also said that if they dont send it off for repair free of charge them I will ask for a replacement.

As only two months out of warranty.

My question is, am I right by saying that I do not have to pay an upfront cost..

Thanks

eskbanker

No, when exercising your consumer rights, you have the burden of proof after six months, so are responsible for making the case that any fault would have been present at the time of sale, even if latent (e.g. manufacturing flaw), as opposed to being caused by misuse, lack of care and maintenance, etc.

You could obtain such evidence from an independent third party if you're unhappy to pay Currys, but there'd still be a cost, albeit one that should be reimbursed if confirmed as a manufacturing fault.

If you ask for a replacement instead of a repair, the same applies.

Isthisforreal99

"My question is, am I right by saying that I do not have to pay an upfront cost"

No you are not.

Caz3121

What is your source of this incorrect information?

staituk

I has referring to section 23. 132 where it says the trader bears the cost

Screenshot_20260424_171701_Chrome.jpg

user1977

Yes, the cost of repair or replacement, once you've established that the goods are faulty. You're not there yet.

staituk

Also post on lenovo forum , they stated that it is a power or motherboard iss

staituk

https://forums.moneysavingexpert.com/discussion/comment/81976981#Comment_81976981

Yeah but they what to charge me first, I says send it off, and if it is not a manufacturer fault, then quote me for a repair

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/81976983#Comment_81976983

Can we have a link to the post please (redacted if it has your name)

Vitor

If OP is confident the laptop hasn't been dropped or spilled on, paying the £50 is likely path of least resistance. If you fight them without an independent report in hand, they can simply refuse to take the device, and you'll be left with a "brick" and no legal leverage. Just ensure you get it in writing that the £50 is fully refundable upon confirmation of an inherent fault.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81976986#Comment_81976986

If you want an assessment of whether the fault is an inherent manufacturing one (where you'd be entitled to free repair) or something else (where you'd have to pay for a repair), then you'll have to pay for that assessment - if you don't want to pay Currys then it's your prerogative to pay another company to do it instead. Dealing with a local repair shop face to face may simplify things and allow you to discuss the cost of repairs if necessary, or if you obtain a report from them confirming a manufacturer fault then you can provide this to Currys and demand the repair FOC.