Currys and out of warranty

staituk

not odd, as i get an extra 12 months warrenty, so if it fails again i am covered

staituk

i just find it crazy that my £300 shark hoover has a 5 year warrenty, my £350 tumber dryer has a 10 year parts warrenty and £600 Laptop has a year,, but hayho

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81977158#Comment_81977158

IMHO it's only worth paying for if it gives you something more valuable than your consumer rights, but only you can make that judgement and ultimately it's your money!

born_again

https://forums.moneysavingexpert.com/discussion/comment/81977158#Comment_81977158

What exactly does the warranty cover..

Have you checked that you can extend?

Seen far to many people think it covers everything, only to find that their issue is not covered.

staituk

https://forums.moneysavingexpert.com/discussion/comment/81977170#Comment_81977170

thats what i am checking with them on monday

screech_78

There are also other retailers that offer a 2 year warranty on items such as laptops. But completely irrelevant as you chose to purchase from Curry’s and there’s no statutory right to any warranty whatsoever.

the_lunatic_is_in_my_head

https://forums.moneysavingexpert.com/discussion/comment/81977046#Comment_81977046

This isn’t necessarily correct 🙂

The consumer has the right to a repair or replacement but can’t insist upon one over the other if it is disproportionate to the other.

The right to reject or seek a price reduction only exists when it is impossible to repair/replace or the trader fails in their obligation to provide a remedy.

The cost of repair being too high is the trader’s problem really, they shouldn’t sell goods that don’t conform to the contract if that is of concern to them.

There is no obligation to seek a remedy under the CRA, damages can instead be sought and with contracts the party suffering the breach is entitled to be in the position they would have had been in had the breach not occurred so I don’t see the cost of repair is unreasonable.

In most cases people would buy another but as things like laptops hold a lot of personal data you can understand why some people would prefer them repaired.

The item no longer being stocked is also the trader’s problem, if it is no longer sold anywhere then it’s impossible to replace but if it is generally available on the market then a replacement isn’t impossible.

outtatune

https://forums.moneysavingexpert.com/discussion/comment/81977158#Comment_81977158

Very much doubt that you'd be covered for an existing fault that reoccurs.

Okell

https://forums.moneysavingexpert.com/discussion/comment/81977151#Comment_81977151

How can you extend a warranty that has already expired? Wouldn't you be buying a new one, and can you do that?

Okell

https://forums.moneysavingexpert.com/discussion/comment/81977168#Comment_81977168

Fair point.

I'm probably in a minority of one here but I'm inclined to think that a "reasonable person" would not consider a £600 laptop that fails after just 14 months to be of satisfactory quality under s9(2) and (3)(e) Consumer Rights Act 2015.

Not convinced you need a report to prove a "manufacturing fault" as that isn't necessarily the point at issue.

Not convinced you need an "expert" report to establish what a reasonable person would consider to be satisfactory quality and duarability.

NB - this is not legal advice and I suspect everybody else will think differently from me…