Bank statement as proof of purchase

Deedoodee

I tried to return something as faulty (a hole in the upper of the shoe after 3 months) and was told a bank statement will not be accepted as proof and I could have a credit note only.

Is this correct?

jackieblack

https://www.gov.uk/accepting-returns-and-giving-refunds

"Proof of purchase

You can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or packaging."

Undervalued

It comes down to what is reasonable. If it gets to court it is who the judge believes, on the balance of probabilities.

A bank statement only proves that you spent a particular amount of money at that shop. If they sell lots of items at the same price, or it you bought several items at the same time a bank statement doesn't actually prove that you bought those particular shoes on that day.

user1977

Despite popular mythology, the legislation doesn't say anything about "proof of purchase". As above the question of whether and when you bought the item would be decided on the balance of probabilities. It doesn't even need to be written evidence, you can base your case on your own testimony (and of any other witnesses who were aware of your purchase).

Though I don't really understand the retailer's logic here - if they doubt you bought the item from them, why are they even offering you a credit note?

Deedoodee

https://forums.moneysavingexpert.com/discussion/comment/81970164#Comment_81970164

I did question this and he said ‘I’m doing it as a goodwill gesture to help you’ so I asked very directly ‘so are you saying you do not believe this transaction is for these shoes?’ And he said ‘I never said that’. And we went around this circle a few times.

It wasn’t really a conducive discussion

Jumblebumble

https://forums.moneysavingexpert.com/discussion/comment/81970164#Comment_81970164

Profit !

born_again

All a bank statement proves is that you shopped there on that day.

sheramber

https://forums.moneysavingexpert.com/discussion/comment/81970184#Comment_81970184

aThe bank statement could be for the shoes or it could be for different shoes or something else altogether.

It is not a matter of believing it is for the shoes it proof that is needed.

He is giving you a credit as a gesture of goodwill.

user1977

https://forums.moneysavingexpert.com/discussion/comment/81970228#Comment_81970228

Which helps the OP to evidence that they bought the shoes there. Along with, for example, the fact that the shoes were a line which the retailer sold at the relevant time.

Unless we think the retailer is going to defend the action and somehow persuade the court that it's more likely the OP is telling a pack of lies and they actually got the shoes somewhere else, but nonetheless decided to sue them rather than the other shop?

born_again

https://forums.moneysavingexpert.com/discussion/comment/81970389#Comment_81970389

Depends on if retailer only sells shoes 🤷‍♀️

What retailer should be doing is looking at their history of purchases too find the sale 👍providing OP can give a date & time of purchase.

Ergates

It's not conclusive proof, but it's strong evidence given civil cases are decided on balance of probability.

1. The OP is in possession of the shoes.
2. The shop sells those type of shoes in question.
3. The OP spent money at the shop
4. The amount of money spent matches the price of the shoes.

Add to that the point of: Why would the OP lie about where they bought the shoes? If they bought them elsewhere, they'd just go to that shop instead.

The shop are clearly trying it on - hoping OP will meekly accept the credit note and go away.