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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Dispute with tradesperson. Looking for advice
Hi everyone, I’m looking for some advice regarding a dispute with a tradesperson (electrician/plumber). We paid him via bank transfer between October and November 2025 for a mix of electrical, plumbing and plastering work at our property. The payments were made in stages as the work progressed, rather than in one lump sum.…
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Help with small claim defence and deadline
hi folks . Before I go further on this case can I just ask when I need to submit my defence please ? issued on 20 th March
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My experience with Sensory Education
This discussion was created from comments split from: Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd).
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71 Year Old OAP Trying To Get My Money Back From Wren Kitchens
Hi, I hope I'm posting on the right board, if not, perhaps someone can direct me to the correct place? I paid in full for the units back in January 2025, almost 16 months ago. I'm a 71 year old OAP Wren had a New Year sale 40% off, is not a big posh expensive kitchen, cost £4,631.41 with 40% off, just wanted to replace my…
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Potential issue with courier
Hi, We booked a courier via a well known courier website, paid the deposit. Courier messaged saying dropoff scheduled for a specifc day. We were not going to be in and did not want to leave cash, so we said they can leave items in a specific place as its secure and covered by CCTV, and would they take bank transfer. They…
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Buying a used car and needing to return it
My daughter recently purchased a used car from a dealership 10 miles from her home address. She did a test drive beforehand with the dealer, who, apparently talked constantly on the test drive,and he also chose where she could go. She was happy with the driving of the car, took delivery of it 2 days later, BUT, on her…
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Ikea complaint
I have an ongoing complaint with IKEA. This is the e-mail I have sent to the CEO which explains it. I went to ADR. They were as bad to get hold of as IKea. They issued a letter and I didn’t understand the outcome. I tried to contact them. 2 time on their dashboard. 1 email, 2 phone calls. No response. When I did get hold…
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Need Help
Hello, Firstly thank you for taking time to read my post. I bought a coat from Flannels online on 2/1 and when it arrived it looked like a bin bag so I returned it on 5/1 and DPD delivered back to them on 7/1. I then received an email on the 8/1 from flannels stating they had got the coat and would be in touch. Having not…
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Seeking a refund for an order
I ordered some guinep fruit from www.fruitmania.co.uk on the 9th of April. I've never used them before. I got a confirmation email which stated they will email when they have dispatched. I paid £7 for next day delivery. It's now the 14th and I haven't heard from them. Their contact number doesn't work. I asked ChatGPT and…
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Amazon order "lost" before delivery to Amazon Locker
In short: I bought some AirPods, sold by Amazon. They went missing before they got to the Amazon Locker that I set as my delivery location. I’m unable to cancel or get a refund issued. I’ve opened an issue with my bank, though the money has already left my account. Has this happened to anyone, is there a number of days…
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Who owns a company?
I want to take the company who sold me a car to the small claims court. I know the company name and address. I know their bank details. ( it IS in the company name) I do not know who owns the company. I do not know their legal entity . They are not registered as a limited company , so I presume they are a sole trader or…
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2 yr old solar system battery failure
We had a PV solar system and battery installed 2 years ago by a local firm. advised of warranty of 7 years for battery. Last week the battery failed. Support from manufacturer had identified the unit requires replacing. the manufacturer has stated they will provide this unit and have requested installer to undertake this…
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Bedworld such poor quality mattress, collapsed, help
I purchased a top of the range mattress Magnus 5000 from Bedworld 14 march 2025, delivered 20.3.2025, after a week, this was for my daughter and her fiance, she keeps falling off the mattress, the edges have collapsed, after 6 days i reported the fault to Bedworld, there did nothing about it. The mattress is now so awful…
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Antique dealer
Has anyone had any dealings with with [Some text removed by Forum Team] from bourbon handby in the arcade in Sidney at Chelsea SW3? The shop closed in Feb and we are having trouble getting goods returned which he was meant to be selling for us?
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Moved: Government demanding over 12 thousand pounds.
This discussion has been moved.
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Money Moral Dilemma: Should I accept delivery of a sofa I've been refunded for?
This week's MoneySaver who wants advice asks… I ordered a sofa, but two months later it still hadn’t arrived. When I contacted the company, they couldn’t find it. I’d already given my old one away and, at 78 with a new hip, I was stuck using a deckchair. Eventually, I was told to cancel my order to get my money back -…
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Victorian Plumbing Issue
Hi all. Purchased a shower enclosure and a Pearl stone tray 9 months ago. I fitted the tray according to manufacturers instructions and also did extra to make everything water tight. We noticed a hairline scratch that we thought was just a cosmetic issue. It turns out this is small surface crack that is getting larger. I…
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Will currys provide warranty for second hand item?
So I'm considering buying a graphics card on ebay from a private seller. The card is still under manufacturer warranty period and the seller bought it from currys. He has the original invoice as well. Does anyone know if would I be able to claim warranty from currys if needed if I just provide the invoice to them?
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John Lewis lost my phone
Looking to see if anyone has experience of a direct phone number or email for someone at John Lewis with any authority. I returned an iPhone as Trade-in . It appears they have lost it. They are dragging their feet and advised me to contact the 3rd party that the phone was returned to, directly myself, providing an…
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Should a full refund include delivery costs?
I bought a laptop which failed 4 months into a 12 month warranty. Long story short I ended up sending a right to reject letter as they had it for way more than a reasonable amount of time. They said 10 working days and as of yesterday they have had it for 32 days with no updates and I have been without it since it broke 2…
