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Consumer rights

Not sure what your consumer rights are? Discussions here cover faulty goods, refunds, reclaims, scams and more.

Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
Car Purchase
So we bought a car from a dealer this week. The current MOT showed no advisories, but when I checked on line for it's previous record the following came up, (I'm concerned with the sub frame advisories because they can't just disappear). I plan to take the car to my trusted garage on Monday, for them to look underneath, if…
Cash Converters Refund Battle
I recently purchased via the Cash Conveters online store, a new and unopened iPhone 16 Pro Max - Titanium Black ...which was shipped from the Grays store. On arrival and opening it, I quickly realised that it would be a fingerprint magnet, and the same day, notified the store of my intentions to send it back for a refund.…
Inpost/Footasylum return
I recently used an inpost locker to rtn 3 pairs of trainers. Footasylum have returned an asos jumper to me which they say they received instead of the trainers. This was returned to me in the packaging that I packed the trainers in. I post say they have cctv that shows me adding a large parcel to the top locker and have…
Football shirt refund
Hi Just a quick question regarding a dispute I have with an online retailer, UKSoccershop.com. The crux of the matter is a bought a football shirt from these guys that was pre-printed - I did not request any printing nor did I personalise it. The shirt was far too small and wanted to exchange it for a larger size. They…
Returning custom Ray-Bans
Hi I used the Ray-Ban website to create some sunglasses for my wifes birthday present. I've got a bad feeling she won't like them though. Am I allowed to return them with 14 days, or because they're custom and they've our kids names etched onto the arms behind the ear, will that mean I can't. Thanks Richard
DFS Sofa – Refund Refused Within 30 Days? Need Help
Hi all, I bought a sofa from DFS, delivered on 29th May 2025, and I’ve already had problems. It’s just not holding up. After only a few days, it started showing bottom indentations, the arms were going flat, and it generally didn’t look like a brand-new sofa at all. I went into the store 4 days later (1st June) and spoke…
Gym group closure
Hi all, I have a Gym group membership at Glasgow south, which has closed for 11 days. I was told I could use any of three other gyms for that time, none of which are within a practical distance for someone with no car. I reached out to them about having my membership extended for the days I won’t be at the gym and was told…
Faulty iPhone, 18 months old
Hello, I bought an iPhone 15 Pro Max in December 2023 and all was well until recently it got 2 thick white lines down the left side of the screen, then shortly after started going black for various amounts of time. I took it to the Apple Store, they investigated the phone and wrote a report saying no visible damage and no…
Faulty Rattan Corner Sofa Dining Set
I purchased some garden furniture (Rattan Corner Sofa Dining Set - £649.99) from Aldi UK on 12 May 2022. It came with a 36 month warranty. The table developed a fault back in September (16 months since purchase): I have contact the customer support and they have said that it is no longer stocked, so it cannot be replace…
Help with Temu large item return
Can someone kindly help please? I never used Temu before. Avoided it. I desperately needed a fridge and have little money. I found a good quality looking Chinese brand fridge on Temu for a good price through Google. Was excited and looking forward to buying frozen and chilled food again. Temu offered me a voucher and I got…
Samsung Dishwasher Seal Failure After 3 Years
Subject: Samsung Dishwasher Seal Failure After 3 Years – £190 Repair for Design Flaw? Advice Needed Hi all, Looking for some advice before escalating a complaint further. I bought a Samsung DW60M6070IB/EU dishwasher directly from Samsung on 10 June 2022. On 1 June 2025, just shy of 3 years later, the bottom inner door seal…
Beko Washing Machine BM3WT3841W. Purchased 10/24
Hi I can't make this machine work properly. This is my latest email to Beko summarising my problems " I had hoped for a more considered response that addressed my particular problems rather than a general invitation to 'read the manual'. - Show me where in the handbook it prescribes MINIMUM loads. - Am I only supposed to…
Samsung Decling Warranty on a Laptop with very small Dent on
Hi, I Purchased a Samsung Laptop in september 2024 and it was working fine till 1 month back, all of a sudden it started randomly rebooting so I sent it to Samsung for repair under Warranty. The laptop has a Very Minor dent on the back of the lid and Samsung Repairs are saying that is the cause of the laptop random reboots…
Historic debt?
my mother (retired) has had a couple of letters from the council about her rent, stating she needs to be 1 week in front with th rent payments, she gets her rent paid upto date by benefits as she is on a pension, this was made a problem apparently march time last year when the council implemented a new computer system…
Sharps unable to repair faulty wardrobe still under warranty. What redress should I get?
I have a Sharps fitted wardrobe which was purchased a bit over seven years ago and is still under warranty. There have been a few faults with the wardrobe in the past, all of which have been fixed. However, a few months ago, one of the doors developed a "bubble" (i.e. the glue behind the foil started to fail so it has this…
Tickets that came with a "free gift"
We've just returned from a holiday to Florida, and we bought park tickets from a company who offered "free" magic bands (the little watch gizmos that automatically capture your photos on the rides.) We paid more for the tickets for the magic bands (other retailers were cheaper,) because we wanted those photos. We collected…
Delivery damage AIT Home Delivery
Hi all, hoping for some advice please! Had a new Samsung fridge delivered in January by AIT Home Delivery. During delivery the delivery crew managed to damage our property by gouging a big scar in our original pine floorboards. We logged this during delivery on the crew’s palm devices, but the (very rude!) crew snatched…
Exchanging a pergola
Hi All I'm pretty sure I have no rights, but wanted to check. I purchased a pergola, an expensive one... the slats on the roof piviot so you can close it down, or pivot to let light in. The probelm is, that the slats run horizontally, so even if you pivot them, they don't let in a lot of light and block about 50% of light…
Limo hire covered under consumer rights act?
Wondering if someone can help me understand the above. I've read the Martin Lewis guide to consumer rights, and noted that under what is NOT covered it includes accommodation/vehicles etc hired for a set time frame. Does this mean that hiring a party bus from a limo company for an hour is not covered? And if so, any advice…
Argos Order
Hi all. I ordered £250 item recently from Argos. Tracking says delivered but I never received anything. Investigation was opened and it was basically said the following Good afternoon I am writing today regarding your recent Argos delivery I'm sorry to hear that you have reported your delivery did not reach you, I…

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MSE News

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Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
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Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
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All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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