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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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cheaplocksmiths.net a scam
so , locked my car keys in my boot like a fool. Panicked a bit so called a locksmith, claimed to be local , the website had a pic of the town, the guy on the phone asked where I was and said he knew it well when I said where I was, took my reg Said they would be 20 mins max, 20 mins passed, noticed i had a text from 'Tom'…
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Plumber Issues
Hi, I recently contracted the services of a plumber to fix my water tank as it began to leak and the stopcocks became very difficult to operate. I don't know what I was thinking but I'd paid him all the money upfront( labour & materials). I had used this specific plumber before on past jobs and although some may view his…
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Online refund
I bought a Mother of the Bride dress in June. I contacted the Boutique and followed their instructionsto return. They received it on1st July. I have been in constant contact with them as I still haven't received my refund. They keep saying in processing. I don't know what my next move is please help as its an expensive…
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Car purchased in last five months from dealer - gearbox faulty
I bought a Nissan Juke from a car dealer at beginning of March. They gave me a three month warranty. They didn't take credit card so I did a money transfer from my credit card to my bank. In July it started making weird noises. I took it to Nissan who diagnosed a gearbox fault. I had travelled less than 1000 miles in it…
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Trading standards advice for roof not fit for purpose
A couple of months ago I had a quote of 1200 pounds for my decking and a small lean to roof above it. I'm happy with the decking but the roof, even after him coming to fix it twice, is still leaking all over the place. He has refused to redo the roof and I don't think he will give me any money back, he has only offered to…
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BT Broadband+Landline cheaper than Landline although Broadband not available at location
Dear forumites, We live in a very remote location in Wales. No mobile reception in our village. BT has sold us Landline&Broadband with a very basic speed - we are on an ancient copper line -, this package is cheaper than a landline only contract. (This contract included the purchase of fancy modern phones of which many…
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George @ Asda sandals recall
Hi there, I am wondering if anyone can advise or point me in the right direction. I purchased some sandals from George @ Asda online. The quality wasn’t great and they made my feet itch but they was cheap and pretty for a holiday trip over the summer. I didn’t think anymore of it until I recieved an email form Asda stating…
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Business Paid the CCJ by cheque. How long until I'm certain it's cleared
Hi everyone. My elderly mum has a conservatory fitted last October. It has a couple of problems. For months we rang, emailed, went to see them. Yes we'll fix it. They never did. In the end I told them fix it, or I'll get it fixed and take you to court to claim the cost. They waited until they were ordered to pay, then sent…
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damaged/dented fridge freezer on delivery, plus courier scratched our flooring
morning all, we ordered a fridge freezer from appliances direct, paid extra for the for the delivery company to unpack and deliver to the room of your choice. I've got two issues, firstly, they unpacked the fridge freezer (integrated) and there was a dent on the leading edge of the door (its going to the be the edge you…
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Selling on Viagogo help
Essentially I've messed up. I excitedly bought two tickets off someone on Facebook for above face value. I used goods and services PayPal so if she didn't send the tickets when they are available for transfer I could get a refund. Anyway, I then told my girlfriend about the tickets who went crazy as we're due to give birth…
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Retailer Disposed of Misdelivered Goods – What Are My Rights?
Summary: I returned items to two different retailers (Retailer A and Retailer B) on the same day using tracked Royal Mail returns (retailers each provided a qr return for their return). Due to a labelling error at the Post Office (I don't really know if this my fault or the person serving me), the parcels were swapped:…
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British Gas / Centrica / Hive won't honour substantial prize win - what can I do?
Hi all, a long one here, I'll try and keep it as short and
to the point as possible. Earlier this year, we attended Grand Designs Live event, and
entered a competition run by Centrica Hive (British Gas) for a full
installation of an Air Source Heat Pump (ASHP). I have never won a prize so was
delighted to get a call a few…
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Argos never delivered, can't request refund
Hi, It's been a week since I placed an order for next day delivery (£450 small item - TV). Item never arrived, no delivery attempts made, tracking details still say in transit (tracking was working next day and I could track the driver until I was next delivery on GPS when it suddenly reset back to "in transit" and it's…
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How on earth can you get a refund from Debenhams?
I need to return 2 x unworn clothing items to Debenhams. They came from one of their suppliers and no returns paperwork was included in the delivery as it should have been. I mailed Debenhams customer services and they replied that, since my order was for cosmetics - IT WAS NOT! - it cannot be refunded. They have not…
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Retailer not issuing replacement/refund
Hi all I'm hoping someone can advise, as this issue has been dragging on for two months with no sign of any resolution. I purchased a £250 pair of boots from a business on eBay on 17.04.25, which were delivered on 23.04.25. On 15.06.25, after having only been worn 5-6 times, for short walks on pavements, the upper came…
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Car deposit refund
Hi, While on holiday I placed a deposit (on the 7th of August) for a car which I was interested in. Two days later once I'd returned home and had a look at a neighbours car which was the same I decided it wasn't suitable for my needs. I got in touch with the dealer and notified them and they are refusing to refund my £250.…
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car dealer ignoring 30 day rule
My Son in law purchased a second hand car from a dealer for £1550 last Month. After two weeks he wasnt happy, a few strange noises so rang dealer to say he wanted to return the car and have purchase price refunded. Was told they don't do refunds a letter was sent requesting refund using a C.A.B template. Now 16 days later…
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Retailer failing to collect incorrect goods
Hello Please could anyone let me know what the position is if a retailer delivers the wrong item (item is of no use to me) and then fails to provide a suitable method to collect the item from me despite several attempts (emails and phone calls) requesting a returns label or courier. I did receive the correct replacement…
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Currys issue
Hi everyone. Hoping to get some feedback on this issue im having with currys. I bought a monitor online and picked up instore in April. I was waiting for a pc that i ordered to be built and delivered so I never opened the box until.around 2 weeks ago. I found the monitor to have 2 small scuffs on the screen (not caused by…
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Car finance misold
Hi everyone, I'm hoping to get some advice on a really frustrating car finance situation. I feel like I've been completely wronged by a dealership and I'm trying to understand where I stand. Here's a summary of what happened: October 2019: I took out a car finance deal for a vehicle from a dealership representing a major…
