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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE)
Please click reply to discuss the Consumer Rights guides This discussion thread is for comments on and discussion of the MSE guide linked to here. It's NOT for general questions. If you have general questions please start a new thread on the Consumer Rights Board Part one: Give me my money back Part two: How to complain
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Subject Access Request denied
Good evening guys, I'm after a little advice. Our 4yr old son slipped on a wet floor (freshly moped) in McDonalds and ended up with a bruised face. There were no wet floor signs in our vicinity. I sent a SAR to customer service, who forwarded it on to the store. The stores reply is below. In response to your Subject Access…
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Times Newspaper subscritption
Decided to reduce some of the subscription costs that we were not really using to the full. Was surprised to find that the only way to cancel the Times subscription was by joining the long queue on the telephone, and then there was a period of sales, just like the old double glazing approach, to offer all sorts of…
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Failed Delivery, Item now unavailable
Hello all, I've just received an email from an auction site (not the big one) regarding an order I made on the start of November. I was the successful bidder and paid the delivery costs on the 4th. The company they used, APC, attempted to deliver the parcel twice, but did not leave a "missed delivery card"on either…
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Adidas Return Rejected
Hi all, Unsure on if I have a case so wanted to ask here. Bought a pair of trainers from Adidas. They were fine for a week or so then the left trainer started to squeek every so often. It started getting worse but I persevered. Eventually it got to the point where they squeeked with every step which was distracting when in…
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Churchill Motor Insurance Charge For Removing Auto Renewal From On Line Policy
Is this correct, 3 months after leaving Churchill they wrote to me telling me to contact them to confirm important information them about my old Policy. I called them up and the advisor stated there was £19.04 outstanding on my old Policy due to me going on line and turning off the auto renewal.
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EO Mini Pro 2 Removal of support
Hi all On 25/5/2022 I had a brand new EO Mini Pro 2 car charger installed through Octopus Energy. This came with a three year warranty. Out of the blue, I received the following email from EO Charging: We’re getting in touch to let you know about some important updates regarding your EO Mini Pro 2, EO Smart Home app and…
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Therapist payment
I'm after some advice. My 8 year old daughter has various developmental issues and we have been working with a neurodevelopmental therapist for almost 2 years. The therapist has a policy whereby we book the appointment in advance (usually every 6-8 weeks) and she requests payment 1 working day in advance, for which she…
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Admiral car insurance tying to charge for missed black box fitting appointment
My daughter bought car insurance with Admiral in November which needed a black box fitted (I am a named driver on the policy and paid using my credit card). They originally arranged to fit the black box on 8th December, but then rang my daughter on 1st December (afternoon) to say they need to change the appointment to 2nd…
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Section 75 small print
Unfortunately I've just found out the hard way that Section 75 does not apply to additional cardholders. Beware if you're not the primary cardholder, you DO NOT get any redress through Section 75. I consider myself to be well versed on my rights, but had no idea this was in the small print of credit card terms and…
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New cooker couldn't be connected - refund?
My poor (very elderly) mum has been dragged into a mess that is stressing her out. My sibling needed a new oven and got my mum to pay for it on mum's credit card, and she gave mum cash for the oven. My sibling also paid for a connection fee from the retailer, this was also paid on mum's card, but she hasn't received the…
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Deposit withheld
Hi Looking for advice please. In October I accepted a date with a hairdresser for 17 December. I had been on a waiting list up until then. On accepting the appointment I had to pay a 50% deposit, which I did. £60 Due to other commitments I rescheduled the December appointment through their online booking system at the…
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Boiler Juice rip off
I ordered 350l of oil from Boiler Juice. What I didn’t realise until after the delivery, which hadn’t been confirmed by a receipt from the delivery guy was that I had been charged 120 pence per litre, ppl. I contacted Boiler Juice by phone and they gave me an indicative price of 60ppl, half the price I paid. Following up…
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Evri cancelled delivery then sent it & returned damaged
I sent a package to Hong Kong, valued at approx £ 5,000 - Put into Evri Locker of a Saturday they collected then by Monday marked it as CANCELLED - Saying I didn't pay TAX (!) Item was clearly marked as a GIFT, actually a return consignment so no money changing hands. Furthermore I don't believe I should pay tax on export.…
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Moved: Duplicate Payment Dispute Confusion (Curve / Bank / Merchant) Has Anyone Been Through This?
This discussion has been moved.
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Moved: Cover wise holiday insurance
This discussion has been moved.
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Clearpay chasing money for goods not received and passing onto credit resource solutions
Hi, I wish for advice on this situation, I will try to describe as best as I can. I ordered a UPS from a retailer called UPS centre, the warning signs were there when I noticed their google pay link was broken (but stupidly ignored it), so I ordered via clearpay not been aware of what it meant for me thinking I would get…
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Ongoing issue with Currys and DPD
Hello all. Could someone please give me advice regarding this issue. At the beginning of November I ordered a smartphone from Currys using my creation finance agreement. This was to be delivered by DPD. However it did not arrive. Having called DPD I was informed that it had gone missing, upon which they told me to contact…
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damaged/dented fridge freezer on delivery, plus courier scratched our flooring
morning all, we ordered a fridge freezer from appliances direct, paid extra for the for the delivery company to unpack and deliver to the room of your choice. I've got two issues, firstly, they unpacked the fridge freezer (integrated) and there was a dent on the leading edge of the door (its going to the be the edge you…
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Zavvi delivery delays
I ordered a Christmas jumper on 29th November with Zavvi and I'm still waiting on dispatch. I contacted Zavvi and just got a generic response and have also had automated system emails apologising for the delay, but no expected dispatch date. I sent their Customer Service team a message again on 9th December and don't even…
