MoneySavingExpert.com International Calls Checker

andy88_2

Keeno, this argument doesn't make sense. You called a mobile, you say you know it is a mobile, and were charged for calling a mobile. Everything you say confirms it. What is wrong?

April2

It makes even less sense when, using the CallChecker to find the cheapest way to call a Spanish mobile - which is what Keeno says he/she did - the best on offer is 15p (and that's not 'Liquid Direct' or 'Liquid Account').

In fact, neither does 6p/minute come up as either of Liquid's prices to Spanish landlines (they're 5p and 3p).

Edinburghlass_2

6p a minute comes up when you enter Canary Islands for mobiles!

Keeno_2

And I thought I had made myself clear

"I used the call checker to find out the cheapest calls to a mobile in Fuerteventura "

It says 6p min, I was charged 19p min, the Mobile is in Fuerteventura NOT Spain.
It was bought in Fuerteventura NOT Spain.
The prefix 00 34 928 is an area code for landlines in Fuerteventura NOT a mobile.

I dont really see what you dont understand?

April2

Keeno wrote:

And I thought I had made myself clear

"I used the call checker to find out the cheapest calls to a mobile in Fuerteventura "

It says 6p min, I was charged 19p min, the Mobile is in Fuerteventura NOT Spain.
It was bought in Fuerteventura NOT Spain.
The prefix 00 34 928 is an area code for landlines in Fuerteventura NOT a mobile.

I dont really see what you dont understand?

Sorry, couldn't spell or find Fuerteventura (that's the copy and paste version) and, being a bit thick on the geography front anyway, didn't know that was a Canary Island so took the easy option and searched on 'Spain'.

Now I understand your annoyance.

andy88_2

Keeno wrote:

And I thought I had made myself clear

"It was bought in Fuerteventura NOT Spain.
The prefix 00 34 928 is an area code for landlines in Fuerteventura NOT a mobile.

I dont really see what you dont understand?

You tell us that you asked your mother who confirmed the landkine area code. So what? That is completely irrelevant to the cost of a mobile phone call, which has a different prefix code, as the company says. They said this to differentiate your call from a call to Fueteventura.

Also, your mother confirmed that there is no such thing as Canary Islands mobile

She also told me that as far as she is aware all mobiles in the canaries are ultimately owned by Spanish Mainland companies, therefore, I cant see how you can possibly call a "Fuerteventura" Mobile phone?

As I say, you know you were calling a Spanish mobile, as both the company and your family confirm, and have been charged accordingly. The fact that Canary Islands mobile does not exist as a separate entity does not entitle you to pay the landline rate.

As you say yourself, I dont really see what you dont understand?

I have a certain foreign mobile sim, not bought in its country of origin. The call charges do not depend on which shop it came from, as you seem to believe.

April2

Edinburghlass wrote:

6p a minute comes up when you enter Canary Islands for mobiles!

So does Ratebuster 1p/min (08447202020)

I wonder why Keeno didn't use them?

Keeno_2

Andy88,

"You tell us that you asked your mother who confirmed the landkine area code. So what? That is completely irrelevant to the cost of a mobile phone call, which has a different prefix code, as the company says. They said this to differentiate your call from a call to Fueteventura."

The Liquid Telecom rep told me I had to use that prefix code, when I tried, obviously it wouldnt connect because that is a prefix for a LANDLINE, that is why it is relative.

"As I say, you know you were calling a Spanish mobile, as both the company and your family confirm, and have been charged accordingly. The fact that Canary Islands mobile does not exist as a separate entity does not entitle you to pay the landline rate."

I only knew I was calling a Spanish mobile AFTER I had made the call.
If a Canary Island mobile doesn't exist then why are Liquid Telecom advertising there rates to call a MOBILE there at 6p a min?

Shall I keep this simple.
How do I call a mobile in Fuerteventura for 6p a min with Liquid Telecom?

April2, I have tried Ratebuster but it never seems to work.

andy88_2

Keeno wrote:

I used the call checker to find out the cheapest calls to a mobile in Fuerteventura (my parents live there)

Right, but

Keeno wrote:

I only knew I was calling a Spanish mobile AFTER I had made the call.

Clearly one of these statements is untrue. You can't expect help if the story keeps changing.

Keeno wrote:

Shall I keep this simple.
How do I call a mobile in Fuerteventura for 6p a min with Liquid Telecom?

Shall I keep this simple. You can't.

Keeno_2

Errm,
both statements are true.

I used call checker to find the cheapest rate to a mobile in Fuerteventura - TRUE

I only knew I was calling a spanish mobile after I had made the call, because liquid telecom told me I had. - TRUE
The mobile phone I called was bought in, and operates in, Fuerteventura, not SPAIN! - TRUE

How do I call a mobile in Fuerteventura with liquid telecom at there advertised rate of 6p a min, you don't know - TRUE