Internet Telecom is no more!

creddish

Yogibear wrote: »

can anybody help me on what to do,I was with Tiscali for 4 years for talk and broadband I cancelled the talk and went to the post office for talk and o2 for broadband on the 7 th May after getting my mac code,I received a letter yesterday from Tiscali looking for £25+ :mad:as I`d cancelled my direct debit,I rang them today and they said Tiscali were still supplying my talk and phone as I never told them I was switching my phone service,I did. and my new broadband provider o2 had not used my MAC code and it had expired,I tried to explain this was not true but was ignored and stated they wanted their money,I rang o2 and they said that they had tested my line and router which they supplied and I was definately with o2 for broadband,what can I do we are extremely traumatised by this:mad:

Do you know definitely that you were transferred to the Post Office for your phone service and O2 for broadband both on 7 May? Do you documents confirming these transfers or is it just what you were told by the PO and 02. If not, first get this information and then contact Tiscali again with that information. If you have that proof Tiscali must surely accept that. If they refuse then send them the evidence.

When did you cancel the Direct Debit authority for Tiscali?. If this was before you transferred from their service or you still owed them for service they provided for you before the transfer then I'm afraid you must pay them what you owe.

Colin

Yogibear

creddish wrote: »

Do you know definitely that you were transferred to the Post Office for your phone service and O2 for broadband both on 7 May? Do you documents confirming these transfers or is it just what you were told by the PO and 02. If not, first get this information and then contact Tiscali again with that information. If you have that proof Tiscali must surely accept that. If they refuse then send them the evidence.

When did you cancel the Direct Debit authority for Tiscali?. If this was before you transferred from their service or you still owed them for service they provided for you before the transfer then I'm afraid you must pay them what you owe.

Colin

thanks for that Colin I have letters from the po confirming the transfer on it was the 10th April and a letter from o2 saying the 7th May,I have rang them again the PO and o2 and had it confirmed,I cancelled the direct debit after I changed over but I was in credit so there should have had been no bother.

Chalice_2

jhp wrote: »

Fellow members have tried to enlighten you about Tiscali,s poor customer service record.;)

Please tell who you are with so that we can be impressed by the fact that this provider has never received a complaint about its customer service.

I am sure, with this reference we would all flock to this perfect provider!

Chalice_2

Yogibear wrote: »

can anybody help me on what to do,I was with Tiscali for 4 years for talk and broadband I cancelled the talk and went to the post office for talk and o2 for broadband on the 7 th May after getting my mac code,I received a letter yesterday from Tiscali looking for £25+ :mad:as I`d cancelled my direct debit,I rang them today and they said Tiscali were still supplying my talk and phone as I never told them I was switching my phone service,I did. and my new broadband provider o2 had not used my MAC code and it had expired,I tried to explain this was not true but was ignored and stated they wanted their money,I rang o2 and they said that they had tested my line and router which they supplied and I was definately with o2 for broadband,what can I do we are extremely traumatised by this:mad:

My response would be somewhat more cynical.

Armed with the documentary evidence, I would send an e-mail to them (or use their website form) advising them that your solicitor requires evidence from their records disproving that you have moved and been accepted by your new providers. Also requesting confirmation that you do not owe them anything and demanding compensation commensurate with the grief & trauma they have caused to you. Also add that if they do not comply within 14 days you will consider instructing your solicitor to take action against them.

From the cost perspective, they would be aware that it would cost more than £25 to take legal action, but you could inform them that these costs would also be recovered from them. Also advise them that all relevant documents, notes and phone call recordings would be subpoenaed by the courts.

You could also add that they may be in breach of the FSA regulations. The Financial Service Authority are the regulatory body governing companies operating direct debits, and that failure to comply with the FSA may risk direct debit facilities being severely curtailed or withdrawn. This would not auger well for their business.

I took this action with Three Mobile a while ago with satisfying results.

A point to note; if you use a website form it would be a good idea to take a screen print before sending and also of their automatic acknowledgement receipt as additional evidence, remembering to scroll for additional screen prints if the whole message doesn't show in the window. (Some companies acknowledge with the text, but many don't).

jhp

Chalice wrote: »

Please tell who you are with so that we can be impressed by the fact that this provider has never received a complaint about its customer service.

I am sure, with this reference we would all flock to this perfect provider!

All suppliers of course have their Angry of Anglesea and their Delighted of Devon its just that Tiscali have more of the Angry ones then most for their size. Of course you know best,and only time will tell if they deliver the goods for you in your pursuit of cheapness. No doubt reading your other comments you will resort to litigation if they fail to turn up trumps.:D

gaz666_2

jhp wrote: »

All suppliers of course have their Angry of Anglesea and their Delighted of Devon

I am curious, which one of the above are you and who do you pay your line rental to?

Chalice_2

jhp wrote: »

All suppliers of course have their Angry of Anglesea and their Delighted of Devon its just that Tiscali have more of the Angry ones then most for their size. Of course you know best,and only time will tell if they deliver the goods for you in your pursuit of cheapness. No doubt reading your other comments you will resort to litigation if they fail to turn up trumps.:D

Tempus Fugit. I agree with Gaz above.

Let's have some honest statistics rather than "angry" personal views.

Who do you recommend as "delighted". We await with baited breath.....

will-in-estoril

I migrated to Toucan almost a month ago.

• Override codes work fine
• £40 credit on the account
• Online paperless billing
• Pay £8.99 a month by direct debit

Happy days!

geoffW

you're lucky, I applied to Toucan for line rental and it appears they aren't taking anymore customers from it.plc they said I will have to apply to BT to activate the line,which means I'm then tied to BT for 12 months.
Geoff

Heinz

geoffW wrote: »

I will have to apply to BT to activate the line,which means I'm then tied to BT for 12 months.

But only for line rental - you could sign up for a CPS and/or use indirect access providers for your calls immediately.