Barclay Card ...Customer Service ...?

mexico18uk

Just had to let the site know of the trouble I have had contacting any one in the UK for customer service for Barclay card, it took me 2 months to pay my bill due to the incompetence of the customer service department in India ......to say it was frustrating would be an understatement and only after sending 2 emails one of which they seem to have ignored and wanting to close my account did I get to speak to some one in the UK, who I must say was fantastic and sorted all my problems out even deducting some of my balance ...for now I shall be keeping my Barclay card but I have just got news that my Goldfish/ Morgan Stanley card is being taken over by .....you guessed it ..Barclay card ......surely the marketing people at Barclay card watch the Nat West adverts ...come on Will.........

jimbo26

Their customer service is abysmal, one of the worst. Try contacting them last week took five attempts just to speak to someone without being cut off. Try getting someone who speaks English is even worse.

luckstar69

Hi

My girlfriend has just got off the phone crying because she is so frustrated at not being able to speak to an english person who understand her complaint, does anyone have a UK telephone number for these people?

Thanks

Simon

melbury

I would also be grateful to know a UK contact number for Barclaycard as I am currently in a dispute with them. When you phone their Indian call centre you speak to somebody different each time and it is just sooooooooooo frustrating having to go over everything again:mad:

londonuk2008

Used to be really good until they moved 'offshore' . Its not the call centre operators fault - they are just doing a job. But I hate having to contact them - can't wait till the balance transfer is done then I'm off!

ICan'tStandIt

luckstar69 wrote: »

Hi

My girlfriend has just got off the phone crying because she is so frustrated at not being able to speak to an english person who understand her complaint, does anyone have a UK telephone number for these people?

Thanks

Simon

She needs to ring the usual number and insist on being put through to their UK callcentre in Northampton.

If they don't (which they may not be able too/allowed too) she needs to write to their customer relations department.

They've recently changed their mailing address to:

51 Saffron Road, Leicester, LE18 5US.

Everyone on here who has an issue with Barclaycard's service need to write in and complain. Do you think they will do anything on the basis of updates on an internet forum ? Of course not, they only react to complaints and even then it needs to be a significant number before much will happen.

If they got a letter from everyone unhappy with their Indian callcentre, we might see some action. If it doesn't, take your business somewhere else.

Also remember that it's not the fault of the callcentre rep in India that the phone lines are so bad or that their accent is too strong to be understood. It's the fault of Barclaycard for being a business that's run on the cheap and wants to save wheelbarrow loads of cash by handling their calls this way.

Good luck !

FineBoneChina_2

I'm a new Barclaycard customer (former Morgan Stanley Card), and I can honestly say the Customer Service at the Indian Call Centres is absolutely appalling. Today was the first time I spoke to them, and they called me Mr Patel first, and then Mr Shah. Do they not know who I am from my card number?

After telling them my card number numerous times, they eventually got the right record. I also got passed from one Indian representative to another, and none of them could actually answer my question. They all sounded rather rude to be honest. The last person I was talking to was Rahul something, and was particularly poor.

I am seriously thinking of cancelling my card.

ICan'tStandIt

FineBoneChina wrote: »

I'm a new Barclaycard customer (former Morgan Stanley Card), and I can honestly say the Customer Service at the Indian Call Centres is absolutely appalling. Today was the first time I spoke to them, and they called me Mr Patel first, and then Mr Shah. Do they not know who I am from my card number?

After telling them my card number numerous times, they eventually got the right record. I also got passed from one Indian representative to another, and none of them could actually answer my question. They all sounded rather rude to be honest. The last person I was talking to was Rahul something, and was particularly poor.

I am seriously thinking of cancelling my card.

I've worked in credit card callcentres where there has been an overflow callcentre in India and even British Asian customers complained about them.

They tried very hard and were very intelligent people and also, in many cases were over qualified for the role, but it probably paid more than other jobs in their city. Nobody would chose to work in a job where the hours are terrible (due to the six hours ahead time difference), there is little job security (they don't work for Barclaycard, they work for a callcentre company that can probably fire them in an instant), they're dealing with a banking system that's different to what they're used too (very steep learning curve) and they have to put up with angry British customers who resent them being there at all.

Who would want to put up with that ?

I can understand you want to cancel your Barclaycard, but if you do cancel it, make sure you explain to somebody senior the reason why.

hasdogs

Ask to cancel your card and you will be put through to someone British, you may even get a bribe to not cancel. I turned down the bribe suggesting they first tried to resolve the problems with their systems which left me so frustrated that canceling the card was the most attractive option.

The Indian call center may be pretty useless but I would not have needed to call them had the Morgan Stanley transfer not been such a shambles.

PROLIANT

Why have a british financial product managed in an Asian country? This is one of my pet hates as there is a clear language barrier and culture difference over there...before the do-gooders start flashing the racism card all I am saying is that British business should be managed by British, clear English speaking people, not an Asian 1000's of miles away! It is all wrong, you can see why there is so much frustration here, they read from scripts and cannot negotiate, they are just trying to make a living like everyone else but exercise some common sense here, the goverment should not allow this and the work should be kept here in the UK, there are plenty of people who need to get off their !!!!'s and work so why move it else where? !!!!in greed thats why!

brookheather

I too was a Morgan Stanley card holder who was transfered to Barclaycard - a company I had managed to avoid for over 20 years. They have lost some of my transactions in the migration to the new account including an easyJet flight for my family. Is my ticket likely to get cancelled as Barclaycard claim they can't find this transaction - I do have an e-mail receipt from easyJet and when I phoned them they assured me there was no issue with my ticket. I am just concerned that at some point in the future the ticket will get cancelled and I will have to buy a new one at twice the price. I asked easyJet to take the money from a different card but as it had already been paid for there was no way to take payment again.

- Simon.