Barclay Card ...Customer Service ...?

House_owner

House_owner wrote: »

My husband has also had trouble with them. He phoned up the dreadful Indian call centre last Friday, because he had forgotten his details needed in order to log into his account. He had just had an e mail saying that payment was due on 9th May. He was treated in a very rude manner. Today he recieved a letter saying that his payment was late and they were charging him £12 - this despite the e mail clearly stating that payment was due by 9th May.

The thought of ringing that call centre again is not at all appealing, so he has written a letter. We hope that this will sort things out.

By the way, does everyone know if they have English call centres and if so what is the number?

Just like to update that this appears to have been his fault, he recieved an e mail statement back in March, but it got burried in all his other e mails he had waiting for him after coming back from holiday!

Would also like to say that at the English end Barclay card were very helpful and friendly and even though it was his mistake, have waived the £12 fine and waived the interest that had built up on the amount that wasn't paid. However, there is still no excuse for the way the call centre member of staff talked to him.

idlebloke

"Would also like to say that at the English end Barclay card were very helpful and friendly"

Can I ask what you mean by that? Do you have a number for the English end? I had a conversation earlier with somebody claiming to be in the Directors Office. He was not better than the other useless idiots I keep encountering offshore.

Rupert_Bear

My experience with customers is they generally cause the nightmare themselves. I pay by dd, follow terms and conditions and never, never, never have any issues. This applies to all my financial accounts.

idlebloke

Rupert_Bear wrote: »

My experience with customers is they generally cause the nightmare themselves. I pay by dd, follow terms and conditions and never, never, never have any issues. This applies to all my financial accounts.

Well....lucky old you Mr Bear. I guess we would all like to be you.......:A:A:A:A

JDC14

I'm in a similar boat.

I have a ridiculous issue with BC that definitely needs looking into and they're giving me step by step instructions on how to make a payment.
I've had the card for 8 months and never missed a payment - so it's not my ability that's the issue clearly! I've written a letter of complaint and am planning to print and send it tomorrow!

--

Also, just remembered - they asked me one security question;
"Is there an additional cardholder on the account?"

It's a 50/50 question and I imagine most people don't. After that, if someone had answered and got the question right which is very very possible, then they could have changed the subject and had anything done to my account - I am appauled.

ahxcjb

luckstar69 wrote: »

Hi

My girlfriend has just got off the phone crying because she is so frustrated at not being able to speak to an english person who understand her complaint, does anyone have a UK telephone number for these people?

Thanks

Simon

It's taken me a whileto get their UK contact numbers, but here they are:

Web Relations / Exec Complaints - wr@barclaycard.co.uk - +44 (0) 1452 823832

Customer Relations: 0844 556 0104 (I know, 0844, sucks, sorry)

The 01452 number is the place to go if you want to avoid the ATROCIOUS Indian call centre.

ahxcjb

Rupert_Bear wrote: »

My experience with customers is they generally cause the nightmare themselves. I pay by dd, follow terms and conditions and never, never, never have any issues. This applies to all my financial accounts.

You're an idiot if you truly believe this. Firms f4ck up ALL THE TIME, through no fault of the customer. I hope one day you can realise this.

ahxcjb

princess*daisy wrote: »

I posted this on another thread yesterday, but there has been a shocking update:



After posting this, I was so miffed that I decided to submit a formal complaint about the above, using the secure messaging service on Barclaycard online. A customer services rep got in touch with me within 24 hours. She told me that she had read the complaint and listened to the call that was recorded on 31st Dec. She apologised and said that the member of staff had not followed the correct procedure in closing the account. She then proceeded to tell me that the said member of staff had also INCREASED MY INTEREST RATE TO OVER 18%, which a) was a violation of the legislation that allows you to keep your original interest rate and close the account and b) I HAD BEEN NONE THE WISER TO THIS INCREASE IN THE FIRST PLACE! So basically, if I hadn't complained, I wouldn't have known that she had unlawfully increased my interest rate!
:

Near enough same thing happened to me with one of their idiot Indian staff. I phoned Churchill place and it was resolved immediately with £100 in compensation for wrongly closing the account. If I didn't have the cashback deal with Barclaycard, i'd leave them in a shot.

JDC14

E-mailed the web relations e-mail.

Being dealt with by one person - who is responding quickly and says he already has a resolution that he'd like to put in motion. Unfortunately it's my schedule and availability that's making this drag out - but I must say I am very impressed with how this is being dealt with now.

ahxcjb

JDC14 wrote: »

E-mailed the web relations e-mail.

Being dealt with by one person - who is responding quickly and says he already has a resolution that he'd like to put in motion. Unfortunately it's my schedule and availability that's making this drag out - but I must say I am very impressed with how this is being dealt with now.

Glad things are starting to get resolved.