Barclay Card ...Customer Service ...?

scp8

I called recently to close my Barclaycard account. I was told no-one who could do that was available. They took my number to call me back. No-one called me back. I then got a new Barclaycard in the post. I decided to keep the account since the APR is ok. I called to activate the card. The person activated it, told me when I could start using it, and tried to sell me insurance. I then called customer services to get a new PIN. They told me my account has been closed.

hmmm account closed, no one told me, there is actually credit (59p!) on the account, new card received, activated by a real person who tried to make me buy insurance for the card.... but account closed.

So yes, now I definitely want the account closed. I have written to them to complain and ask for written confirmation of account closure.

And I have that song from their advert in my head now.....

sillyvixen

barclaycard customer service is crap!! they push back and forth between india and england (it is amazing you dont get jetlag) and eventually put you through to to barclays bank buisness services!! at this point i lost it and screamed down the phone with frustration as i had spent 45 mins on the phone and not got anywhere!! luckily my hystionics got me put through to a department who could help me - what a sh1te organisation.

oneofnine

Bumping up this thread to ask if anyone has the number for Barclaycard Complaints centre in Leicester ? I've got the address ( saffron rd ) but need the number anyone.?Don't want to go through the Indian call centre
thanks

princess*daisy

I posted this on another thread yesterday, but there has been a shocking update:

princess*daisy wrote: »

I have also found Barclaycard to be completely incompetent.

A couple of months ago, I got the usual letter stating "we are increasing your interest from 16.9% to 18.5% - if you do not wish for this to happen, please contact us and we will close your account and you will remain on 16.9% blah blah". As I wish to pay the card off in full this year anyway, I decided to ring up and close the account to save myself the additional interest.

When I got through, I told them I wanted to close the account and stay at my present interest rate. The woman asked if I would consider keeping my account open if they kept the interest rate at 16.9%, to which I said yes I would keep it open (more to save them the hassle of them closing it). She then proceeded to say "Congratulations, your account is still open, your interest rate is 16.9% and you can look forward to some excellent offers on purchase rates in the new year blah blah".

All well and good, but three days later I got a letter saying thanks for getting in touch and my account is now closed as requested! Complete opposite to what I was told on the phone! Now don't get me wrong, I'm not bothered about the account being closed because that's what I wanted in the first place, but why then all the bull about keeping my account open and offers on interest rates??? WHY LIE???!!! :mad:

After posting this, I was so miffed that I decided to submit a formal complaint about the above, using the secure messaging service on Barclaycard online. A customer services rep got in touch with me within 24 hours. She told me that she had read the complaint and listened to the call that was recorded on 31st Dec. She apologised and said that the member of staff had not followed the correct procedure in closing the account. She then proceeded to tell me that the said member of staff had also INCREASED MY INTEREST RATE TO OVER 18%, which a) was a violation of the legislation that allows you to keep your original interest rate and close the account and b) I HAD BEEN NONE THE WISER TO THIS INCREASE IN THE FIRST PLACE! So basically, if I hadn't complained, I wouldn't have known that she had unlawfully increased my interest rate!

Needless to say, the complaints handler sorted it out pronto - opened my account again and reinstated the original interest rate. However, I find it totally shocking that they can rip people off like this; furthermore, if I hadn't complained I'd have been unaware of the full extent of it :mad:

Bloomberg

mexico18uk wrote: »

Just had to let the site know of the trouble I have had contacting any one in the UK for customer service for Barclay card, it took me 2 months to pay my bill due to the incompetence of the customer service department in India ......to say it was frustrating would be an understatement and only after sending 2 emails one of which they seem to have ignored and wanting to close my account did I get to speak to some one in the UK, who I must say was fantastic and sorted all my problems out even deducting some of my balance ...for now I shall be keeping my Barclay card but I have just got news that my Goldfish/ Morgan Stanley card is being taken over by .....you guessed it ..Barclay card ......surely the marketing people at Barclay card watch the Nat West adverts ...come on Will.........

The indian call centre is an absolute nightmare at the best of times, explain simple things to them can be a mammoth task. Something else which I have noticed that is very worrying is how they only ask a couple of very basic security questions before discussing your account. In this day and age simply asking for your post code and month of birth is wholly inadequate.


On a more positive note their website is first class with some excellent tools. I also like the fact that they offer both VISA and Master cards.

Rupert_Bear

If it were that good then no doubt people would try and ring them even with the simplest request. They have an excellent website and alot can be done via that site. Also I had occasion to ring them recently and I thought the lady in India was very good. If you really want attitude then trying Lloyds card holder services and speaking to one of their Essex brigade. AWFUL, AWFUL.

snapper2

oneofnine wrote: »

Bumping up this thread to ask if anyone has the number for Barclaycard Complaints centre in Leicester ? I've got the address ( saffron rd ) but need the number anyone.?Don't want to go through the Indian call centre
thanks

I'm having a real problem with a 0% Platinum card issued by Barclaycard. I paid 550 gbp on the 16/12, using Natwest online. Barclaycard say they haven't received it. Ive had numerous conversations with India, some of which I find laughable (on person hadn't even read the notes on the account). They keep asking me if I'm sure that the payment was made - well it's shown on my Natwest baking page, and been confirmed by the nice english people I speak to there (or at least people who have a proper command of the English language).

Even more annoying is the patronising texts that I get from Barclaycard asking me if I need help with payment, followed by automated calls.

I want to talk to someone.

As soon as this is resolved I will be changing to a Natwest 0% card that I've been offered.

OldmanofLincoln

It appears Barclaycard have got no better in 2012. Telephone call this morning from call centre in India but man hung up when I asked him his name and the name of the company. He replied Barclaycard and then hung up. Clearly asking him is name is not in the script
We need call centres here in Britain to provide British jobs and also to ensure that English is first language and the person on the other end fully understands what we are saying to them.

House_owner

My husband has also had trouble with them. He phoned up the dreadful Indian call centre last Friday, because he had forgotten his details needed in order to log into his account. He had just had an e mail saying that payment was due on 9th May. He was treated in a very rude manner. Today he recieved a letter saying that his payment was late and they were charging him £12 - this despite the e mail clearly stating that payment was due by 9th May.

The thought of ringing that call centre again is not at all appealing, so he has written a letter. We hope that this will sort things out.

By the way, does everyone know if they have English call centres and if so what is the number?

incorbin

I'm going through this nightmare right now with BC and HBOS. It's on the Credit Card thread titled "Barclaycard/BOS nightmare." Both blaming each other for a balance transfer being returned. I've got a week off work and have already spent the past two days ringing 0845 numbers. They must make a sfortune with these scenarios going on. Laughing all the way to the bank as the saying goes. It's a complex matter over what should be a simple transaction. I wont let either off the hook. Letter going to BC head office tomorrow. Ombudman will be next move.