Barclay Card ...Customer Service ...?

chesky369

"I too was a Morgan Stanley card holder who was transfered to Barclaycard - a company I had managed to avoid for over 20 years". Me too - well Goldfish actually but I was most unhappy when I heard the news that I would be a Barclaycard holder again.

My main complaint is with their website - I've happily managed my Goldfish account on-line for several years with never a problem. Now with Barclaycard, for some reason I still don't understand, I was locked out, even though the information I was feeding in was correct. I got through to their call centre and I must say that the young lady with whom I dealt was incredibly patient and we eventually got the problem sorted out so that I could log on properly and pay the bill.

So, nul points for the website but a fair OK for the call centre - must be an exception.

keicar

Apologies if this has been posted before but, don't phone the 0844 (4.25 ppm) number as printed on your Barclaycard statement, use the freephone number 0800 9177277, at least it'll save you a few pence whilst repeatedly going through the menus's!!

collingtrees1

Hi - I am a 20 year plus barclaycard customer and have today cancelled my card after repeated poor service from their call centre in Asia. However, what really upsets me is the lack of mechanism for customers to make a complaint to a higher level. For Elaine Mocker, the Customer services Director to allow a system whereby call centre staff cannot either put customers through to the head office complaints department, or give a number so that they can dial themselves, either means that she cares little about her own title and wants to be able to ignore upset customers, or that the volume of unhappy people would be too large to deal wth. Either way it calls into question her fitness to hold the role.

If the chairman if Barclaycard reads this entry, please arrange to recruit a Customer Services Director who actually cares about making customers happy, and does not issue policy designed to obstruct and obfuscate genuine customers complaints.

In the meantime please keep cancelling accounts, sooner or later the board will wonder why their bonusses did not appear in their accounts and come into the office, still waering their golf shoes and start asking questions!

Mike_Kelly_3

I have not been happy with Barclaycard for a while, but I am no at the end of my limit.

Has anyone else encountered the same problem... barriers to you not being able to increase your monthly DD? My story is as follows:

17th Sept 08
Requested monthly DD amount to be increased to £80 per month
This was not possible as it was 3 days either side of the monthly direct debit

1st Oct 08
Requested monthly DD amount to be increased to £80 per month
This was not done

14th Nov 08
Rang to see why monthly DD wasn't increased
Requested monthly DD amount to be increased to £80 per month
This was not possible as it was 3 days either side of the monthly direct debit

26th Nov 08
Requested monthly DD amount to be increased to £80 per month
This was not possible due to a £5 fee having to be paid to reach the minimum amount. A stop is applied to the card because the minimum payment wasn’t reached in Nov 08. Told that a payment of £5 had to be made before any DD could be changed. Informed that no payment could be paid over the phone or online - the only way was to send a cheque or pay over the counter at a bank. Informed that a complaint had been logged and a manager would call me back, but advised that a manager could not offer any other procedure/process to allow for the payment of the £5 or the increase of the monthly amount.
Complaint logged and awaiting call back.


To me, this seems like a blatent and quite devious way of tricking customers into making "under-minimum" payments, applying charges and then putting up obstacles to resolve the situation.

Very frustrated and feel there is nothing I can do and that I now have no control. I threatened the call centre worker that I would just clear the card and close it. She said "thats fine". Wow, seems that customer service is high on their agenda!

Any help would be appreciated.

katini

I don't know if any of you would be able to tell me if this is true..

I applied for a Barclaycard Platinum with 0% balance transfers 2 weeks ago and I got the "we need more time to make our decision message" when I applied despite having good reports with Experian and Equifax (which were both searched). Since then I have heard nothing so gave them a call this morning and spoke to their offshore call centre. Their representative told me that he was unable to tell me anything over the telephone and that I would have to wait for a letter which apparently had been sent last week to arrive. I pressed him to give me some kind of clue but he refused and just kept repeating that I would have to wait to get the letter.

Is that strictly true that they cannot even tell me what the letter said or if I have been accepted or not for the card? Thanks for any help you can offer.

Geenie

Here are contact details I have after suffering from fraud on my card earlier this year. Like all of you, I had a nightmare time being put through to India every time I rang and trying to make my case understood......not their fault I might add, just the way they are tied by what they can say and do.

In the end what produced instant results was writing to Barclaycard and stating in detail what had happened in numerous phone calls.....or rather what hadn't, and the conflicting advice I was given on what to do next!

It is important when speaking to their call centres, or any in fact, to make a note of the name of the person you are speaking to....get them to spell it if necessary and don't be embarrassed. Note the time of the call and also get a reference number for it, so that you can quote all of this information in correspondance to back up your lack of help and advice.


Customer Relations Unit
Barclaycard
1234 Pavillion Drive
Northampton
NN4 7SG
Tel 0844 556 0104
Fax 01642 663633

Fraud Detection and Aftercare
Barclaycard
51 Saffron Road
Leicester
LE18 4US
Tel 01604 252111
Fax 0845 300 5838

greyhoundcrazy

I was approved for one of these a few days ago and was really pleased to be able to spread out my payments for a bit longer, but having read all of the barclaycard stuff on here I'm thinking I might cancel the agreement immediately :rolleyes:

hasdogs

Well I eventually spoke to someone in UK customer services who could not actually explain or fix the problems I had with them over the previous 2 months but he was obviously authorised to hand out more than 20 quid in bribes or compensation to resolve the complaint I had with them and with the FSA.

Due to some confusion with them taking an amount I didn't owe them plus a late payment charge and interest which had already been waived and me paying the small amount I did owe them they credited the account with 16 quid more than they took and put it back in my bank account.

So for my trouble I got 16 quid which would not have paid for the hours of phone calls had I actually been using their 0845 numbers. More importantly it looks like at last I have got rid of the card and them which is all I had been trying to do for the past 6 weeks.

maryjean1

Having lost the will to live whilst trying to sort out the change from Goldfish to Barclaycard through the Barclaycard Indian call centre, I eventually called Barclaycard Plc Customer Services and spoke to a lovely lady who sorted everything out for me. I might have just been lucky and she felt sorry for me but she was a breath of fresh air and the one component of the whole mess which made me not cancel the card there and then.

On my new statement this morning, i have a transaction which was also processed in September. Strangely I forgot about Barclaycard Customer Services in India and merrily called to sort it out......... :mad:

Spittingfeathers_2

maryjean1 wrote: »

Having lost the will to live whilst trying to sort out the change from Goldfish to Barclaycard through the Barclaycard Indian call centre, I eventually called Barclaycard Plc Customer Services and spoke to a lovely lady who sorted everything out for me. I might have just been lucky and she felt sorry for me but she was a breath of fresh air and the one component of the whole mess which made me not cancel the card there and then.

On my new statement this morning, i have a transaction which was also processed in September. Strangely I forgot about Barclaycard Customer Services in India and merrily called to sort it out......... :mad:

Can you let me have the number you used as I'm just not getting anywhere with the call centre. Many thanks