Barclay Card ...Customer Service ...?

ICan'tStandIt

PROLIANT wrote: »

Why have a british financial product managed in an Asian country? This is one of my pet hates as there is a clear language barrier and culture difference over there...before the do-gooders start flashing the racism card all I am saying is that British business should be managed by British, clear English speaking people, not an Asian 1000's of miles away! It is all wrong, you can see why there is so much frustration here, they read from scripts and cannot negotiate, they are just trying to make a living like everyone else but exercise some common sense here, the goverment should not allow this and the work should be kept here in the UK, there are plenty of people who need to get off their !!!!'s and work so why move it else where? !!!!in greed thats why!

There are plenty of people who fall into that category that are white, black, asian and everything else. Many, in fact, probably most would agree with what you say.

However, some British accents can be hard to understand and if you've ever tried to understand a Scottish person, whose speaking at a million miles an hour like the Russ Abbott character, then you'll know what I mean.

Geenie

Barclaycard are very frustrating I agree. Having had fraudulant activity to the tune of £1,000 on my card a few months back, I had the delight of having many phone calls to correct this.

The first went through to a UK advisor, who didn't put the necessary procedures for fraud into place. What was surprising on realising this and ringing the same number, was that I was suddenly getting through to India, and having difficulty understanding what they were saying and vice versa! They must note call numbers and divert! :rolleyes:

I don't blame the call centre in India. It is just the repetitive speel they are told to say that is frustrating.

Anyway, my point is WRITE, don't ring or email. Look on your statement and find the address.

I did after many frustrating calls and got immediate action! My money was refunded before even having to fill out a dispute form and finding out if the fraud team decided in my favour!

I have had letters from Barclaycard since apologising and leaflets for the Financial Ombudsman Services if I feel the need to compalin about how they handled it!!:o The love is too much! I was late paying my last statement by a day but not charged!

The pen is mightier then the sword, email or phone in this age.

vangus

melbury wrote: »

I would also be grateful to know a UK contact number for Barclaycard as I am currently in a dispute with them. When you phone their Indian call centre you speak to somebody different each time and it is just sooooooooooo frustrating having to go over everything again:mad:

I too am having trouble with the Indian call centre for Barclaycard, who cannot understand my dispute - my original Morgan Stanley card was 5.9% balance transfer for life, but following the transfer to Barclaycard I am now being charged 17.9% even though the original transfer letter assured me that my existing arrangement would remain the same. After 5 abortive calls over 2 weeks to customer services, I was eventually told that they would not do anything and I would have to write directly to Barclaycard. If Barclaycard are doing this to all their Morgan Stanley customers, they must be making a lot of money overcharging on interest rates!

Hope you have better luck with them, it seems impossible to speak to someone who understands English!

Andyd_3

Arrrgghhh I thought it was just me. I feel a little better knowing that everyone else is having the same problems. I was a MS card holder and happy. Now its BC they are taking spurious amounts out of my account on wrong days and causing me to go overdrawn, along with a £29 bank charge. Try speaking and explaining? Forget it.I am waiting a call back. I had already had problems with 3, due to communication, so will be moving as soon as my contract ends. I have just phoned up Capital 1 ( my other card) and found their call centre is again "Offshore" Can anyone recommend a card that has a call centre that can understand me? I HATE OFFSHORE CALL CENTRES:mad::mad::mad::mad:

Allan87

I seem to be the black sheep here. I was declined a balance transfer by email and told to phone customer services to discuss the situation. The advisor knew nothing about the email and so approved the BT over the phone and the money arrived on the existing card without fault. I suppose the fact they knew nothing about the email suggests a lack of communication somewhere though, and had the matter not been in my favour I would probably be ranting too!

Princess_Jane

I haven't even got a card yet and I'm having problems!

Made an application online last night, but got my sort code wrong (Alliance and Leicester don't print SC on your bank card or any correspondence).

Been trying to ring Barclaycard since 10.30am and told to ring back in three hours x2 and one person hung up on me. I wasn't shouting or even angry, the line went dead as if, hmm, a callhandler had hit the release button.

Wish I'd never started with them!

hasdogs

I posted a few posts up on the 3/10, now the 13/11 and the problems are still not resolved. I spent 35 minutes on the phone speaking to a UK customer service operator the day before yesterday without getting any closer to a resolution. They promised to call me back the next day after investigating and didn't. A month ago when threatening to cancel the card they promised to identify the problem and call me back 4 days later - and didn't.

The reality is their computer systems are a shambles and when something goes wrong a UK operator is no more able to identify the problem and get it fixed than one sitting in India reading from a script.

I have had more trouble with a Barclaycard in the last two months (transferred from Morgan Stanley and never actually used) than I have had with all my credit cards in the last 25 years combined.

Cavlad

Hi there - newbie here, so go gently on me.
I've just got my new Barclaycard with the intention on using it to get rid of an old credit card. Got passed round numerous times to no avail and then got passed on to the call centre in India
Obviously that took twice as long to go through all my details....again and still didn't get it sorted. A call to my old card company and they tell me there shouldn't be any problems and can't understand why it isn't working. The old card is a closed account, I'm just paying off the balance. Anyone else had this problem?
I think I'm just going to close the card, I only got it for the balance transfer.

keicar

Barclaycard are a nightmare! In August I went £1.29 over my credit limit, for which I was charged £12, which after a phone call to complain (India Arrrrggggg!) was told it would be waived as my payment history was excellent. I cleared the full amount on my account only to again receive my next statement and my outstanding balance was now £24. This has happened twice since, each time being promised that my account had been reset to zero (by Indian representatives)

I duly wrote to the customer services director Elaine Mocker and got a letter back to confirm that my balance was now set to zero and would not not need to make any further payments. Horror of horror I receive a statement this morning for £54!!! The worst thing is that when you phone “customer service” you have a 2 in 3 chance of going through to India, they cannot and will not put you through to the UK and are not interested in your problem and If you refuse to get off the phone until they put you through to the UK they cut you off (although I know they can).

When you do eventually get through to the UK (after going through all the options on the phone - at my cost), they fully understand your problem but are as useful as a chocolate teapot in resolving it. They will not give you a direct contact number for the UK, their extension number or e-mail address, they just expect you to play russian roulette when you wish to phone again as to whether or not you get through to the UK. I was even I told by the UK that it would be prejudice for not wanting to speak India. All this for going just £1.29 over limit! I am absolutley FUMING and contemplating my next move.

Barclaycard must be making a packet out of the non complainers. I now know how they fund that bloody waterslide advert on the TV! :mad: :mad: :mad:

Bannik

Since last Thursday, I have spent a total of 2 hours on the phone to Barclaycard's Indian call centre. I have never witnessed such appalling customer service as I have received from Barclaycard and will be cancelling my account next month (by post, I am not calling them again!).

On Thursday, I spoke to a guy in the UK call centre who said he would get back to me by 5pm. At 4:59pm, he called to say that he hadn't resolved the problem and would call me back by lunchtime on Friday. He gave me his name and said that if I asked for him, the Indian call centre would be able to put me through.

Later that day, I realised I had forgotten about another issue I wished to raise. I called Barclaycard and spoke to someone who advised me incorrectly on this issue. I did what he had instructed me to do, called back and was told this was incorrect. When I complained, I was immediately put through to the complaints department in the UK, it was 7:20pm at this point.

When I didn't receive the call back on the Friday, I called Barclaycard and was told there was no way that I could be put through to the UK as they don't have the number! I explained that I had been put through the previous day and was told this was impossible. The employee I spoke to gave an obviously fake English name and laughed during the call. I called back on Saturday and was told that the only UK number they could pass me through to was the complaints department which was only open 9-5pm Monday to Friday.

So, I called back today during those hours to be told they don't have the number for the complaints department in the UK and they would deal with it. I was then left on hold for 15 minutes. I gave up, called back, really irate by now and was left on hold for 13 minutes (I could hear them picking the call up to see if I was still there and then putting me back on hold!).

I give up. I can't deal with this company any more so I won't. I did the same when BT opened a totally useless overseas call centre..... I simply took my business elsewhere and explained in no uncertain terms why I did so and then backed this up with a letter. Barclaycard will be getting the same treatment and my wife says she will be closing her Barclays account and her Barclaycard account too for the same reasons.

If everyone who has received a poor service from the Indian Call Centre from Hell takes their business elsewhere then sooner or later Barclays/Barclaycard will have to take notice as it will no longer be saving them money to sack British people and open overseas call centres.