Sky Broadband (merged)

Bongedone

The switchover is normally up to 10 days from the day you give them the MAC code.

BexTech

Bongedone wrote: »

The switchover is normally up to 10 days from the day you give them the MAC.

Though often sooner.

PaulK_3

Just means that their equipment is not in your exchange yet so you would be put onto the re-branded BT Connect service instead. The fact that it's saying you will be paying £17 per month also points to your exchange not being unbundled within the next x months.
You could give sales a call as depending on how well the agents are doing on targets you may be able to barter a discount in order to get you to sign to the BB.

sweetheartlmg

Just to let you know, I get Sky family package at £17 a month and have AOL Broadband, also pay BT for my calls, so I decided to phone Sky and ask to be put on the Sky talk and broadband package at £26 a month, but when they checked my connection apparently I could only get the £17 broadband deal, anyway I told the sales lady that I wanted to cancel sky package due to the fact that I was paying to much out for what I receive (I’m on the internet every night, but only to check my e-mails and go on eBay and my two young girls play games on Cbeebies site). I was put through to cancellation and they offered me the same £17 deal broadband for £5, making my monthly cost for sky talk and broadband package at only £22, but to do this I was told to get my Mac code from AOL (I was told not to tell AOL why I wanted my Mac code) Sky asked me to ring back once I received the code to set up my package.

So I phoned AOL for my code and was directed to cancellation due to the fact that they wouldn’t give me my Mac code unless I was cancelling, so I told them that I wanted to move to Sky to receive the package deal.

AOL then offer me my current £15 a month deal for £9.99 a month for the first 6 months and then back to £14.99 thereafter, also 24 hours local free calls and to upgrade my half mg to 2mg.

Caught in the heat of the moment I told them they had a deal if they kept the £9.99 during my contract, which I hadn’t realised was a period of 18 months, not 12 months liked I had hoped.

So I took the contract up with AOL there and then, but unsure if it was the right decision, I have 5 days left ‘cooling off period’. I know I have a good deal but wondering if I’m making a mistake for the next 18 months, should I cancel and go with SKY?

cindyhove

We are use sky broadband. Were with BT but obviously £5 per month compared to the £24 we were paying before made the difference!
However, Sky does seem to cut out frequently, and is a pain in the ****, but I guess you get what you pay for?

Rob50k

Moved from Tiscali to Sky about a year ago.
So far they have been great, no problems, no down time and good speed.

jessmist

I would switch from aol to sky.
I was with aol for around 2.5 years but i have found sky alot better.

johng_uk

I was with Sky and it was terrible. I wasn't on the MAX package but just the £17pm deal. I play games online (calm yourselves!! LOL) and my ping and frame rate scores were slower than they would hav been on dial-up broadband. This was despite all checks saying that I should get up to 4mb sppeds.

The customer service was terrible (all foriegn), and I had so much trouble that Sky let me leave, without penalty, 6 months into my contract.

It was appaling and I would never use them again. Maybe I was just unlucky, but the experience still sends a shudder down my spine lol........

PaulK_3

You weren't on Sky equipment if you were paying that ammount you were on BT Connect. Oh and Sky BB tech support is not "all foreign".

johng_uk

You weren't on Sky equipment if you were paying that ammount you were on BT Connect. Oh and Sky BB tech support is not "all foreign".

The package I bought was from Sky and whatever the ins and outs of it, they sold me the service. Don't take offence at the 'all foriegn' part - It wasn't meant to be expensive, just my experience.

Every single one of my calls, (and I spent hours and hours and hours on a nightly basis trying to sort my problem out) certainly was. It's only once you get transfered from Tier 1 up to Tiers 2 and 3 that this changes as far as my experience can tell.

Might be wrong, but it is an honest account.