Sky Broadband (merged)

IvanOpinion

I have been trying to switch to Sky since the end of April and it has been a lot of hassle. My order has been cancelled or changed umpteen times and they keep asking me to phone them. I have tried dealing with them by email but all they do is ask me to contact them by phone .. even after I explained I could not dial an 0844 number from work.

Anyhoos, I have persevered and basically, given the hassle they have waived most of the set up charges and a couple of other sweetners. I have heard the service is good and hope that once I get set up that will be the end of my problems.

I am leaving Pipex for no other reason than Sky is free for me ... I had excellent service and connection from Pipex over the last 3 (or so) years

ivan

ryan92

I am currently on the MAX package, which is the *UNLIMITED (subject to FUP) up to16mb, and the connection is very good.
For £10,I find that the price is reasonable

Ianh82

tomthered wrote: »

I am with Bethere ISP. Great download speeds up to 24 meg down and 1.3 up dependant. £18 monthly unl;imited downloads. PM me and I can provide info on the refer a friend scheme where I can get you free connectiopn and some other goodies

:T :T

i'd be interested in this. is it contract for 12mth though?

i am with ukfsn and they are superb.

DWTB

If my experience with Sky is anything to go by, I would steer well clear. Everything's fine until something goes wrong and you have to call their customer services. Absolute nightmare. I don't deny that the packages are great but if you value your sanity, either pray that nothing ever goes wrong with your service or just save yourself the bother and find someone else.

movilogo

I took Sky BB mid package at beginning of this month. Wish I didn't take Sky.

• Very frequent disconnection
• Slow speed [when I get connection]
• Sometimes I don't get connection at all over hours
• Once I didn't have connection for 2 days!
• Customer service put me on hold [for level 2 support] twice for 30 minutes and after that they hung up
• One problem's solution gives rise to another problem
• Everyday I'm fighting with their 0844 customer service number
• They are not allowing me to leave bringing up 1-yr contract issue

In a nutshell, Sky broadband is total crap for me. Their customer service is the worst I've seen.

PaulK_3

Try putting your stats up on skyuser, it may be that there is an underlying issue causing the problem.

trish06

I am with bt i am having probs with them at the moment :mad:

vix2000

movilogo wrote: »

I took Sky BB mid package at beginning of this month. Wish I didn't take Sky.

• Very frequent disconnection
• Slow speed [when I get connection]
• Sometimes I don't get connection at all over hours
• Once I didn't have connection for 2 days!
• Customer service put me on hold [for level 2 support] twice for 30 minutes and after that they hung up
• One problem's solution gives rise to another problem
• Everyday I'm fighting with their 0844 customer service number
• They are not allowing me to leave bringing up 1-yr contract issue

In a nutshell, Sky broadband is total crap for me. Their customer service is the worst I've seen.

Same As. Was with Tiscali and moved to Zen after much research. Then moved to sky for 3 in 1 package. Am on their max. Constantly looses connection and is slower than Tiscali. Wish I'd stayed with Zen. It was worth the high monthly payment to have a reliable fast connection all the time.

vix2000

mentat72 wrote: »

If you are using Windows XP, click Start, Programs, Accessories and Command Prompt. Type in 'ping www.google.co.uk' -t. If you get a mix of responses and 'request timed out's change your DNS servers to 208.67.222.222 and 208.67.220.220, I had the same problem and now very, very rarely lose connection. If you need more help, PM me.

Can I do this on Vista please?

Quassi75

I have switched to SKY broadband from Demon a few months back, and touch wood, so far I am really happy. Where Demon could only ever offer me a 1.3MB download connection, SKY has already beaten this by going to just under 7MB download. This on the same line, and £10 cheaper per month..