Oasis airline in liquidation- what to do?

midastouch1

I just claimed for the Oasis tickets as my replacement Virgin tickets were only £40 more. I'd thought I'd keep the claim simple. I was never sent a claims form. When i rang them to confirm if they received the fax, they said they would get back to me with a written confirmation that they would be looking into the claim. I never heard from them, so i was surprised when i check my account to see its been refunded.

Here is my letter. Sorry i didnt write down their fax number, but you can get it when you ring them on 0845 300 6699

Lloyds TSB
Debit Card Services
FAO: Team 3
9th Floor, Essex House
South Church Avenue
Southend on Sea
Essex
SS1 2LB

10 April 2008

Personal Account : xxxxxxxx xx-xx-xx
Business Account xxxxxxxx xx-xx-xx

Dear Sir,

I am writing this letter to apply for a chargeback for 3 transactions that I paid with my Lloyds Visa Debit Card to Oasis Hong Kong Airlines. (www.oasishongkong.com), 2 from my personal debit card and 1 from my Business Debit card.
I made the first 2 transactions on 21 August 2007. I booked 2 tickets to Hong Kong departing on the 23rd April.

I then made the 3rd transaction on 17th March 2008 which was to amend the travel dates.

Oasis Hong Kong Airlines:
Transaction 1: £240.00 – Personal Account xxxxxxxx – 21 Aug 2007
Transaction 2: £453.94 – Personal Account xxxxxxxx – 21 Aug 2007
Transaction 3: £109.62 – Business Account xxxxxxxx – 17 Mar 2008

The airline has announced just publicly announced that it is now under liquidation, and that all flights are cancelled until further notice. Their website says that we would need to book with other airlines at our own cost.

I have been a very loyal Lloyds customer and I would be very grateful if you could process this chargeback.

I have enclosed the following documents:

• 2 x Lloyds Statements (Personal and Business)
• Oasis Receipt
• Oasis Liquidation announcement

Many Thanks,

mulmul

Hi, remembered me? I am the one who bought my Oasis Hong Kong Flight ticket from a travel agent and 1 week prior take off they went liquidation.

I went through with my bank for a dispute against the travel agent not giving me a refund or any replacement. Due to I paid them with my Maestro debit card, I am not very protected to that kind of purchase, anyway I went to the bank solution. Yesterday I got a mail from my bank asking for a transaction receipt from that travel agent. Today I check my account I got my full £448 back...woohoo:beer::beer::beer:

I recommend anyone stay put no matter what you paid your ticket with Visa / Maestro, we all have a case to entitle a refund or compensation, I am happy with a full refund not willing to claim anything extra, that's all from me, good luck :T:T

monkey2nut

midastouch1 wrote: »

I just claimed for the Oasis tickets as my replacement Virgin tickets were only £40 more. ...

Thanks midastouch1,

I got a claim form from Lloyds today. Just faxed it through with all my supporting documentation and a covering letter. Will post it special delivery tomorrow.

Good luck everyone.

Mogy_2

monkey2nut wrote: »

Thanks midastouch1,

I got a claim form from Lloyds today. Just faxed it through with all my supporting documentation and a covering letter. Will post it special delivery tomorrow.

Good luck everyone.

I bought 2 x return tickets LGW to HKG with my Lloyds TSB Debit Card and have received a letter today advising that my account will be credited with a full refund.

It does say though that I will have to pay it back if I get a refund from Oasis, which is fine by me. Haven't claimed for the extra cost of BA tickets. Just happy to get refunded.

Staff in my local branch were fab and sympathetic although not aware of the chargeback facility. Were willing to listen and contact the appropriate people in card operations who processed the request in 15 days.

Have learned a lesson and requested a credit card. Hope it all works out for everyone else. Be patient, calm and persistent.

:j

lucky88_2

Mogy wrote: »

I bought 2 x return tickets LGW to HKG with my Lloyds TSB Debit Card and have received a letter today advising that my account will be credited with a full refund.


also agree. lloyds tsb wrote back within a week refunding fare once they received fax copy of declaration of disputed amount on their standard form.
excellent service, somewhat surprised.
havent checked yet on my mastercard but assume they wont go back on their written word.

awaiting john lewis reply whom i assume they will be quicker in offering refund.as always, expectations arent always reality!!

captain_insano

Hi folks, received my claim form from Barclays today and wondered if anyone else is claiming back from them. I ask as in the Customer Declaration part of the form is states "Attached are details/copies of all correspondence between myself and the Merchant, including details of my attempts to resolve this dispute direct with the Merchant/Receiver/Liquidator"

Now I havent bothered to contact Oasis as after reading this particular topic it doesn't seem like there would be much point and was just going to send my email confirmation of the booking and the email confirmation on April 11 that they'd applied to appoint a provisional liquidator. Do you think these documents would be sufficient?

Many thanks

twitch

I sent a claim into Oasis, after which I received a standard letter of receipt from the liquidators. I included both the claim to Oasis and letter of receipt in my claim to HSBC, so as to give them no reason to delay the claim.

Chucky_2

KPMG have advised me that Oasis is not a Bonded Airline and cannot therefore give a "negative bonding" letter. I don't think they have ever come across a request for something like it either. They have emailed me to say that they are not aware of any insurance against which passengers may apply for a refund. This should be sufficient for credit card companies. MS have sent me on a wild goose chase for this letter! So if anyone gets told to get this letter, you might want to tell them that the letter doesn't exist and that they are merely using delaying tactics. If they insist that you obtain a letter from KPMG about the insurance, then you just need to email KPMG for this at [EMAIL="info@oasishongkong.com"]info@oasishongkong.com[/EMAIL] and they should get back to you within a couple of days.

Good luck everyone!

NoGoldfish

I had been in touch with Goldfish by phone, and by post to the chief exec since the collapse of Oasis, they are just using rediculous delaying tactics, first to ask me to go thru the liquidators, then said they will not pay until after my planned flight, I asked the woman to put this in writing so that I can use that in court,she refused. I am writing to Barclays Bank, the new owner, then take them to court.
I would think twice about using my Goldfish card again, just think of all the consumer protection that I am NOT getting. I would like to hear from anyone who succeeded with Goldfish.

lucky88_2

NoGoldfish wrote: »

I had been in touch with Goldfish by phone, and by post to the chief exec since the collapse of Oasis, they are just using rediculous delaying tactics, first to ask me to go thru the liquidators


Hi,

Call the Financial Ombudsman on monday and file a complaint against them- see my previous post for contact details.
They will know who to contact at fish and ask the Ombudsman to take over your case and tell them you tried to be reasonable with them;
the customer hotline will then put you thru 1 of 15 case workers who will negotiate your case with tinfish and when they rule in your favour, they will instruct fish to pay up - this they will do or face a fine.
don worry, you got the law on your side.
the problem with county court is it may take longer and you have to stump legal fees up front first even though you will be awarded cost later!! unless you are doing a DIY lawyer route.

you should be paid like everyone else here and shouldnt be treated differently. it is all about customer service and unfortunately your fishey card is a lemon!!
afterwards, close your card. john lewis gives you cashback in their vouchers.

good luck.