Oasis airline in liquidation- what to do?

Mogy_2

waterboyz wrote: »

Hi, people...I just received a claim form from Barclaycard. It states that i need to send copies of support documentation to them for review.

Could someone tell me if i've got the correct support documentations in accordance with the claim form, pls?:j As I dont hope the CC company use too many excuses to delay or decline my refund.:o

Below is a list of support documentation that B-card want:

1. copy of customer sales voucher (I don't have this one.)

2. copy of holiday invoice/confirmation (I have an electronic copy of confirmation letter from Oasis)

3. copy of air ticket (The e-ticket is included in the confirmation letter)

4. Have you claimed else where for reimbursement? If yes, please state with whom, your claim number and the present position of your claim.
I'm confused about this question, because B-card says 'if the liquidators are unable to help, and so that we can review your claim under Barclaycard Travel Policy'.

I have only sent a claim form to OASIS and got an acknowledge letter. Is this sufficient to prove the liquidator unable to help? Or do i need to call/write/ email VISA and KPMG (the liquidator) to get something to prove to B-card?

Many thanks

I provided a short letter explaing the predicament and the original email flight confirmation from Oasis Airlines. Lloyds TSB :T dealt with the chargeback request in a professional and prompt manner. Sounds like stalling tactics on behalf of some other Banks.

tsey

Posted my claim to Morgan Stanley/Goldfish 26th April requesting refund of oasis fllights plus additional cost of replacement flights.

Phone call today 29th from them asking for ABTA/ATOL bonded letter. The advisor also told me that my claim can't be processed till they hear from liquidator. Note other MS customers had same delaying tactics thrown at them. I quoted CCA 75 and reminded MS that my claim is directed at MS. I asked MS to put in writing what they told me and MS refused.

10 minutes later got another phone call from a different adviser, clearly realising that MS is on the wrong side of the law. MS now says that my claim will be processed, as soon as I email them confirming that Oasis is not an ABTA/ATOL bonded company. This I have just done.

So watch this space, other fed up MS/Goldfish customers. Looks like we might see our money soon.

twitch

Nicely done. Please let us know if you receive the full amount, including the additional cost of the replacement flights.

lucky88_2

twitch wrote: »

Vienly, thanks for that number. I called and managed to speak so someone about my claim. They claim that a few days ago HSBC was given an update by Oasis saying that Oasis customers may be receiving their money back.

Very surprise to hear that the liquidators would tell hsbc that oasis customers will get their money back before an official announcement.

i wont trust them. it is just another fobbing tactics which we are all acustomed to. kpmg wouldnt be so unprofessional to behave like that.

press on and get your money back from hsbc. tell them if oasis double pay you, you will pass on the money back to them as required by law.

twitch

Yeah, I don't believe a word of it either. I will be writing to HSBC yet again.

I will be emailing Oasis aswell. Not to ask whether we may be getting money back, but instead to ask if at this point of time the liquidators would say something like that to HSBC.

lucky88_2

twitch wrote: »

Yeah, I don't believe a word of it either. I will be writing to HSBC yet again.

I will be emailing Oasis aswell. Not to ask whether we may be getting money back, but instead to ask if at this point of time the liquidators would say something like that to HSBC.

hi,
i was surprised to hear that the ombudsman fobbed you off. did you write and send in all your documents to hsbc and asked for a refund. the FO wants you to do this before they take up your case.calling wont be good enough as it is hearsay.physical evidence is key.

i told the FO i wrote and john lewis replied by letter refusing to cough up until the liquidators dont pay up. the FO told me that was wrong under equal liability and would wite to them.if no progress was made then they will send me a form to officially open a complaint against john lewis.
they know who to contact at hsbc, not just a phone jockey.

dont waste your time with oasis except to fill in their claim form.concentrate on writing to hsbc.then the ombudsman.then the county courts.

hope this helps.

twitch

lucky88 wrote: »

hi,
i was surprised to hear that the ombudsman fobbed you off. did you write and send in all your documents to hsbc and asked for a refund. the FO wants you to do this before they take up your case.calling wont be good enough as it is hearsay.physical evidence is key.

i told the FO i wrote and john lewis replied by letter refusing to cough up until the liquidators dont pay up. the FO told me that was wrong under equal liability and would wite to them.if no progress was made then they will send me a form to officially open a complaint against john lewis.
they know who to contact at hsbc, not just a phone jockey.

dont waste your time with oasis except to fill in their claim form.concentrate on writing to hsbc.then the ombudsman.then the county courts.

hope this helps.

I wasn't fobbed off by the Ombudsman, I think you may be referring to vienly.

I filled out HSBC declaration forms and sent them last week, along with all the supporting documents. I hadn't heard from them since. I only called today because a few days after I sent the forms in, I received another letter and form from them, which only mentioned that I was claiming for the amount of the Oasis tickets only, and I wanted to verify that they had received my original set of forms and that the second mailing was an error. It was during today's conversation that HSBC confirmed this, but also went on to tell me that I need to contact Oasis and gain proof that there is no chance that I would be receiving any money from the company.

I know this is wrong information, so we will be writing to HSBC again, explaining what I was told by HSBC today. And if they continue to refuse, we want confirmation of this in writing along with the reason they refuse to pay, so we can take it to the Ombudsman.

taburiente

I have got my money back re the Oasis flights but Beneficial Visa do not believe they have to pay the additional costs with regard to replacement tickets as per their 'group solicitor.'

I will however continue to battle via the Ombudsman for what i believe is my legal right.

But I am totally fed up with this whole shambles - how good honest people are being disuaded at best and lied to at worst by credit card companies. They are quick with their scandalously high interest rates and tantalizing offers of increased credit for the unwary and financially insecure. And yet, ask them to pay Their due and, Oh no!

We just dont have time for all this sh .. inanigings. Ringing, writing, checking our legal position - we shouldnt have to do all this! We expect our payments to be protected.

So how safe is it to pay by credit card? That is what people have a right to know. We have always been led to believe, very safe. Well that is what the ccc's would have us believe.

I personally think we should draw the attention of this awful situation to the likes of Jeremy Vine on Radio 2. His researchers only have to read these posts to see what is happening.

Group support required! Let's get everyone paid out and put a swift finish to this absolute rubbish they are feeding us.

lucky88_2

taburiente wrote: »

I have got my money back re the Oasis flights but Beneficial Visa do not believe they have to pay the additional costs with regard to replacement tickets as per their 'group solicitor.'

hi,
what did the ombudsman say about you recovering the financial loss from the ccc for rebooking your tickets from another airline because of their breach of contract.
beneficial group lawyers is just one legal opinion which is not necessary right. just like doctors with different diagnosis. it all depends on their lawyers knowledge of past cases that they base their legal opinions on. sounds like beneficial's one is a bit of a novice/cheapo one.
both my ccc omitted my compensation claim in their letters to me. so i will have to take the same route as you.hence my question.

lucky88_2

tell your ccc that this is oasis' liquidators opinion/leagal v.v. neagtive bonding letter.

Dear Mr XXXXXXXXX

Thank you for your email.

We can confirm that Oasis Hong Kong Limited is not a bonded airline. We are not aware of any insurance held by Oasis, against which passengers may apply for a refund. However, please find attached a confirmation letter to submit your claim.

Yours sincerely,
On behalf of the Provisional Liquidators